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CA ARCserve Backup r12.0 SP1 [Installation Error]

Posted by Guachala 
CA ARCserve Backup r12.0 SP1 [Installation Error]
August 20, 2009 10:50AM
Hey Guys.

Server: DELL PowerEdge 860 | Server 2003 Standard R2 SP2
When I try to install ARCserve 12 I always receive a message saying that the setup failed.

The log located in C:etpki_install.log says:

[b]Parameters: mode=install, caller=ARCserve, instdir=C:Program FilesCASharedComponentsEtpki, verbose=true
This installer contains ETPKI Version 3.2.2
Using user specified install directory
Checking for Permissions
Disk space is available
Using installation directory: C:Program FilesCASharedComponentsEtpki
Existing Version RV=1
Unable to read embedded file table
Unable to hide msvcp71.dll
Unable to hide msvcr71.dll
Install unsuccessful, return value is 3[/b]

Does anyone have any idea of what could be wrong?
If someone tell if there is a way to trace the installation steps to check the problem it would be nice either.

I'm sorry if I said something stupid but I'm kinda new to ARCserve and I already googled the problem and did not find an answer to my problem.

Thanks in advance for any help or advice.

CA ARCserve Backup r12.0 SP1 [Installation Error]
August 20, 2009 02:51PM
no idea why this happened so here are some general suggestions.

restart the server
uninstall prior versions
check the installer logs which will be located in one these locations
userLocal SettingsTemp
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