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Problems with ARCserve R15.0 (Build 6222)

Posted by kepademus 
Problems with ARCserve R15.0 (Build 6222)
February 11, 2011 12:50AM
I'm having few errors in my backup logs:

E3556 2011-02-10 21:00:37 Licenses for the agent expired on the CA ARCserve Backup server. Obtain new licenses for the agent for the machine. (Agent Name=[Agent for Open Files r15.0], Primary Server Name=[SERVER_NAME], Machine=[SERVER_NAME])

And lot's of error AW0050 File/directory last write time has been changed.

Ideas?
Problems with ARCserve R15.0 (Build 6222)
February 11, 2011 06:10AM
RO20007 CAZ 39.2 MB 07/13/10 WIN-32OW BAOF LICENSE ERROR
https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/4536/15/4536_15-patchindex.html

For the second ck out the files to ensure they were correctly modified.
Problems with ARCserve R15.0 (Build 6222)
March 02, 2011 11:33PM
I have installed all updates (including R020007). Still shows that error in backup logs.
Problems with ARCserve R15.0 (Build 6222)
March 03, 2011 08:20AM
ck out this tech doc
TEC540591
https://support.ca.com/irj/portal/kbtech?docid=540591&searchID=TEC540591&fromKBResultsScreen=T
Problems with ARCserve R15.0 (Build 6222)
March 08, 2011 11:46PM
Thanks David. I checked that and maked modifications to registry. Still it shows that error.
Problems with ARCserve R15.0 (Build 6222)
March 15, 2011 01:58PM
that being the case SP1 should take care of it.
https://support.ca.com/irj/portal/anonymous/solndtls?aparNo=RO27179&os=WINDOWS&actionID=3
Problems with ARCserve R15.0 (Build 6222)
March 16, 2011 01:51AM
If I go to Server Admin and License Management I can see Agent for Open Files listed there. It is saying licenses needed 1 and I think this is the cause for the errros, not the bugs in ARCserve.

How I can remove this from ARCServe?
Problems with ARCserve R15.0 (Build 6222)
March 16, 2011 06:51AM
Don't know, get with CA Support.
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