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HELP | FilePrint Server Hung When running Backupexec 2012

Posted by fitrayulistian 
HELP | FilePrint Server Hung When running Backupexec 2012
May 31, 2012 09:03PM
Hi All, Need your help.

I have installed the trial version of backupexec 2012 in a File Print Server.
Installation run successfully, IBM TS3100 recognize instantly by backupexec.

The problem came when i try to test a simple 10GB File Backup to a tape with Symantec Backup Exec.
The Server Performance suddenly slow, user complain it when they accessing and printing files from the server.

I've check the task manager in the server, there's a process called spoolsv.exe that consume about 50% of the CPU. I wonder what is the connection of Sym BE2012 with spoolsv.exe process?

Server Specification :
IBM x3650
Intel XEON
Memory 4 GB
Win 2003 Standard OS .sp2

Appreciate All the help :)

Regards,
Fy
HELP | FilePrint Server Hung When running Backupexec 2012
June 01, 2012 12:22PM
Hi fitrayulistian,

Very nice observation about Memory usage by services,

Detail about spoolsv.exe:
(Run --> services.msc on windows platform)
Service Display name : Print Spooler
Description : Loads files to memory for later printing

When every machine connected with other(external/internal) devices, in which the required service takes higher priority.
e.g. Server -> Printer - required service: spoolsv.exe - Priority Higher (Alert ! = Depends)
The same way when your are connecting any portable device with your machine - It distributes your load with other devices.. to avoid dead lock or hang.
e.g. Server -> Printer + Tape_Drive - Required Services - more, priority - Higher

Now there is another process to keep in mind, mentioned above - and that is "To Avoid Dead Lock"
In this scenario, we have two or more highest priority - that is Printer + Tape_drive + Portable internal/external devices

Now Lets take another Basic about File Print Server : [url=http://en.wikipedia.org/wiki/File_server]http://en.wikipedia.org/wiki/File_server[/url]
Used for : shared disk access.

When your machine using the backupexec service within the networks or on the server only, the same way your employers required file from same file server. That time it consumes more memory usage.

To avoid the server load or slow process:
1. Try to make backup on extra period (extra means when ever your network has very low traffic)
2. Try to exclude those files which is accessible for other employer in backup process.

Hopefully, i solved your question about connection between spoolsv.exe and Sym BE2012.

I appreciate if somebody correct me ^_^

Regards,

Niraj Mohite
infosecplatform(dot)wordpress(dot)com

On Fri, Jun 1, 2012 at 9:33 AM, fitrayulistian <backup-exec-forum < at > backupcentral.com ([email]backup-exec-forum < at > backupcentral.com[/email])> wrote:
[quote]Hi All, Need your help.

I have installed the trial version of backupexec 2012 in a File Print Server.
Installation run successfully, IBM TS3100 recognize instantly by backupexec.

The problem came when i try to test a simple 10GB File Backup to a tape with Symantec Backup Exec.
The Server Performance suddenly slow, user complain it when they accessing and printing files from the server.

I&#39;ve check the task manager in the server, there&#39;s a process called spoolsv.exe that consume about 50% of the CPU. I wonder what is the connection of Sym BE2012 with spoolsv.exe process?

Server Specification :
IBM x3650
Intel XEON
Memory 4 GB
Win 2003 Standard OS .sp2

Appreciate All the help :)

Regards,
Fy

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