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Status 71 for System State backup

Posted by Anonymous 
Status 71 for System State backup
December 03, 2009 05:44AM
We have recently started getting status 71 for just about all of our
system state backups for our 2000/2003 servers.

As far as we are aware nothing has changed from the netbackup side or
the server configuration side.

Any suggestions of cause or solution much appreciated.

Regards

James

--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.
_______________________________________________
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Status 71 for System State backup
December 03, 2009 08:01AM
James,

Check the includes and clients files for the specific policy.

When I get error 71 on my unix boxes it is because a directive in the policy includes is invalid for one of the clients.  This has happened when I&#39;ve tweaked the includes file to do a special partial backup of a client and forget to put it back to the ALL_LOCAL_DRIVES.

My guess is that you may have a windows cluster and some of your shares are failed over to the other half.  This is assuming you are backing up each half of the cluster by its real name and not the virtual one. 

Jeff

On Thu, Dec 3, 2009 at 6:43 AM, James Osbourn <jo4 < at > sanger.ac.uk ([email]jo4 < at > sanger.ac.uk[/email])> wrote:
[quote] We have recently started getting status 71 for just about all of our
system state backups for our 2000/2003 servers.

As far as we are aware nothing has changed from the netbackup side or
the server configuration side.

Any suggestions of cause or solution much appreciated.

Regards

James

--
 The Wellcome Trust Sanger Institute is operated by Genome Research
 Limited, a charity registered in England with number 1021457 and a
 company registered in England with number 2742969, whose registered
 office is 215 Euston Road, London, NW1 2BE.
_______________________________________________
Veritas-bu maillist  -  Veritas-bu < at > mailman.eng.auburn.edu ([email]Veritas-bu < at > mailman.eng.auburn.edu[/email])
[url=http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu]http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu[/url]
[/quote]

--
Jeff Cleverley
Unix Systems Administrator
4380 Ziegler Road
Fort Collins, Colorado 80525
970-288-4611
Status 71 for System State backup
December 03, 2009 08:10AM
Jeff,

Thanks for the information. The particular problem is only for Windows
machine where we have a policy simply to backup the System State.

Most of the machines are standalone servers, with a couple of windows
clusters which we backup via the virtual name.

I am a bit stumped until I can look further into the problem.

James

Jeff Cleverley wrote:
[quote]James,

Check the includes and clients files for the specific policy.

When I get error 71 on my unix boxes it is because a directive in the
policy includes is invalid for one of the clients. This has happened
when I've tweaked the includes file to do a special partial backup of a
client and forget to put it back to the ALL_LOCAL_DRIVES.

My guess is that you may have a windows cluster and some of your shares
are failed over to the other half. This is assuming you are backing up
each half of the cluster by its real name and not the virtual one.

Jeff

On Thu, Dec 3, 2009 at 6:43 AM, James Osbourn <jo4 < at > sanger.ac.uk
<mailto:jo4 < at > sanger.ac.uk>> wrote:

We have recently started getting status 71 for just about all of our
system state backups for our 2000/2003 servers.

As far as we are aware nothing has changed from the netbackup side or
the server configuration side.

Any suggestions of cause or solution much appreciated.

Regards

James

--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.
_______________________________________________
Veritas-bu maillist - Veritas-bu < at > mailman.eng.auburn.edu
<mailto:Veritas-bu < at > mailman.eng.auburn.edu>
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu

--
Jeff Cleverley
Unix Systems Administrator
4380 Ziegler Road
Fort Collins, Colorado 80525
970-288-4611

[/quote]
--
Systems Administrator
Backups & Storage Team
Wellcome Trust Sanger Institute
Wellcome Trust Genome Campus
Hinxton, Cambridge. CB10 1SA

--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.
_______________________________________________
Veritas-bu maillist - Veritas-bu < at > mailman.eng.auburn.edu
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Status 71 for System State backup
December 03, 2009 09:50AM
We recently went through the same issue. First of all this is not a NetBackup problem so don&#39;t take a lot of heat for it :)
 
Now the solution. There is a VSS rollup package from MS which fixes this problem. You can get it from [url=http://support.microsoft.com/kb/940349]http://support.microsoft.com/kb/940349[/url]
If your Windows team builds the servers using RIS or some other means of scripted installation you should check the following technote:
[url=http://seer.entsupport.symantec.com/docs/315898.htm]http://seer.entsupport.symantec.com/docs/315898.htm[/url]. This issue caused the backups to start & not transfer any data & remain active for a few days. This was post VSS rollup install.

Also check out the following technote, they might also help:
[url=http://seer.entsupport.symantec.com/docs/292829.htm]http://seer.entsupport.symantec.com/docs/292829.htm[/url]
 
Following article is just helpful in troubleshooting VSS: 
[url=http://seer.entsupport.symantec.com/docs/323943.htm]http://seer.entsupport.symantec.com/docs/323943.htm[/url]
 
Hope this helps.
 
Khurram
Status 71 for System State backup
December 11, 2009 02:04AM
hi

still getting system state backup status 71 for Windows 2000 server machines on netbackup, any ideas??

Michael
Status 71 for System State backup
December 07, 2009 06:40AM
Anything logged in the SYSTEM or APPLICATION log at the time of the
backup?
Can you do an NTBackup directly to disk?

If this works, try a new policy and try the backup again?

Simon

-----Original Message-----
From: veritas-bu-bounces < at > mailman.eng.auburn.edu
[mailto] On Behalf Of James
Osbourn
Sent: Thursday, December 03, 2009 1:44 PM
To: veritas-bu < at > mailman.eng.auburn.edu
Subject: [Veritas-bu] Status 71 for System State backup

We have recently started getting status 71 for just about all of our
system state backups for our 2000/2003 servers.

As far as we are aware nothing has changed from the netbackup side or
the server configuration side.

Any suggestions of cause or solution much appreciated.

Regards

James

--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.
_______________________________________________
Veritas-bu maillist - Veritas-bu < at > mailman.eng.auburn.edu
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This email (including any attachments) may contain confidential
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Astrium Limited, Registered in England and Wales No. 2449259
Registered Office:
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_______________________________________________
Veritas-bu maillist - Veritas-bu < at > mailman.eng.auburn.edu
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Status 71 for System State backup
December 07, 2009 06:40AM
Anything logged in the SYSTEM or APPLICATION log at the time of the
backup?
Can you do an NTBackup directly to disk?

If this works, try a new policy and try the backup again?

Simon

-----Original Message-----
From: veritas-bu-bounces < at > mailman.eng.auburn.edu
[mailto] On Behalf Of James
Osbourn
Sent: Thursday, December 03, 2009 1:44 PM
To: veritas-bu < at > mailman.eng.auburn.edu
Subject: [Veritas-bu] Status 71 for System State backup

We have recently started getting status 71 for just about all of our
system state backups for our 2000/2003 servers.

As far as we are aware nothing has changed from the netbackup side or
the server configuration side.

Any suggestions of cause or solution much appreciated.

Regards

James

--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.
_______________________________________________
Veritas-bu maillist - Veritas-bu < at > mailman.eng.auburn.edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu

This email (including any attachments) may contain confidential
and/or privileged information or information otherwise protected
from disclosure. If you are not the intended recipient, please
notify the sender immediately, do not copy this message or any
attachments and do not use it for any purpose or disclose its
content to any person, but delete this message and any attachments
from your system. Astrium disclaims any and all liability if this
email transmission was virus corrupted, altered or falsified.
-o-
Astrium Limited, Registered in England and Wales No. 2449259
Registered Office:
Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2AS, England
_______________________________________________
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Status 71 for System State backup
December 11, 2009 12:11PM
Are there any particular drives on the Windows 2000 host that you&#39;re getting the error on?

On Fri, Dec 11, 2009 at 4:04 AM, mince <netbackup-forum < at > backupcentral.com ([email]netbackup-forum < at > backupcentral.com[/email])> wrote:
[quote]
hi

still getting system state backup status 71 for Windows 2000 server machines on netbackup, any ideas??

Michael

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[/quote]
Status 71 for System State backup
December 13, 2009 11:28PM
What about if you use NTBackup?? Anything in the APPLICATION or SYSTEM
Log when you get the 71?

for Win2k boxes, you must be using the System State Component in the
policy (unless you are using All Local Drives).

deleted the other emails about this, as I had no response from you
before.
Simon

-----Original Message-----
From: veritas-bu-bounces < at > mailman.eng.auburn.edu
[mailto] On Behalf Of mince
Sent: Friday, December 11, 2009 10:04 AM
To: VERITAS-BU < at > mailman.eng.auburn.edu
Subject: [Veritas-bu] Status 71 for System State backup

hi

still getting system state backup status 71 for Windows 2000 server
machines on netbackup, any ideas??

Michael

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This email (including any attachments) may contain confidential
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from disclosure. If you are not the intended recipient, please
notify the sender immediately, do not copy this message or any
attachments and do not use it for any purpose or disclose its
content to any person, but delete this message and any attachments
from your system. Astrium disclaims any and all liability if this
email transmission was virus corrupted, altered or falsified.
-o-
Astrium Limited, Registered in England and Wales No. 2449259
Registered Office:
Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2AS, England
_______________________________________________
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Status 71 for System State backup
December 16, 2009 07:37AM
what version are you running?  I was seeing the same error until I upgraded to 6.5.4  .. the other option is to disable multistreaming.
 

 
On Fri, Dec 11, 2009 at 3:04 AM, mince <netbackup-forum < at > backupcentral.com ([email]netbackup-forum < at > backupcentral.com[/email])> wrote:
[quote]
hi

still getting system state backup status 71 for Windows 2000 server machines on netbackup, any ideas??

Michael

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[/quote]
Status 71 for System State backup
December 16, 2009 07:52AM
Disabling multistreaming will not fix the system state backup problem, it will only change the return code to a status of 1 if the rest of the backup works. Which in most cases does.

We have submitted enhancement request to netbackup to change the code such that an unique status code and message would be generated in the case of a system state backup failure.
len

[b]From:[/b] veritas-bu-bounces < at > mailman.eng.auburn.edu [mailto] [b]On Behalf Of [/b]Nathan Kippen
[b]Sent:[/b] Wednesday, December 16, 2009 10:37 AM
[b]To:[/b] VERITAS-BU < at > mailman.eng.auburn.edu
[b]Subject:[/b] Re: [Veritas-bu] Status 71 for System State backup

what version are you running? I was seeing the same error until I upgraded to 6.5.4 .. the other option is to disable multistreaming.

On Fri, Dec 11, 2009 at 3:04 AM, mince <netbackup-forum < at > backupcentral.com ([email]netbackup-forum < at > backupcentral.com[/email])> wrote:

hi

still getting system state backup status 71 for Windows 2000 server machines on netbackup, any ideas??

Michael

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_______________________________________________

Veritas-bu maillist - Veritas-bu < at > mailman.eng.auburn.edu ([email]Veritas-bu < at > mailman.eng.auburn.edu[/email])
[url=http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu]http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu[/url]
Status 71 for System State backup
December 16, 2009 08:11AM
For what it&#8217;s worth Symantec just sent out an alert with these 2 links.

[url=http://entsupport.symantec.com/docs/338410]http://entsupport.symantec.com/docs/338410[/url]

[url=http://entsupport.symantec.com/docs/338003]http://entsupport.symantec.com/docs/338003[/url]

David Spearman
County of Henrico, Va.

[b]From:[/b] veritas-bu-bounces < at > mailman.eng.auburn.edu [mailto] [b]On Behalf Of [/b]Len Boyle
[b]Sent:[/b] Wednesday, December 16, 2009 10:52 AM
[b]To:[/b] Nathan Kippen; VERITAS-BU < at > mailman.eng.auburn.edu
[b]Subject:[/b] Re: [Veritas-bu] Status 71 for System State backup

Disabling multistreaming will not fix the system state backup problem, it will only change the return code to a status of 1 if the rest of the backup works. Which in most cases does.

We have submitted enhancement request to netbackup to change the code such that an unique status code and message would be generated in the case of a system state backup failure.
len

[b]From:[/b] veritas-bu-bounces < at > mailman.eng.auburn.edu [mailto] [b]On Behalf Of [/b]Nathan Kippen
[b]Sent:[/b] Wednesday, December 16, 2009 10:37 AM
[b]To:[/b] VERITAS-BU < at > mailman.eng.auburn.edu
[b]Subject:[/b] Re: [Veritas-bu] Status 71 for System State backup

what version are you running? I was seeing the same error until I upgraded to 6.5.4 .. the other option is to disable multistreaming.

On Fri, Dec 11, 2009 at 3:04 AM, mince <netbackup-forum < at > backupcentral.com ([email]netbackup-forum < at > backupcentral.com[/email])> wrote:

hi

still getting system state backup status 71 for Windows 2000 server machines on netbackup, any ideas??

Michael

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_______________________________________________

Veritas-bu maillist - Veritas-bu < at > mailman.eng.auburn.edu ([email]Veritas-bu < at > mailman.eng.auburn.edu[/email])
[url=http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu]http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu[/url]
Status 71 for System State backup
December 16, 2009 08:30AM
[url=http://entsupport.symantec.com/docs/338410]http://entsupport.symantec.com/docs/338410[/url]

[url=http://entsupport.symantec.com/docs/338003]http://entsupport.symantec.com/docs/338003[/url]

I was just reading that and checking my backups&#8230;.

I am not seeing the issue or I am reading this wrong

I have some 2008 servers in a policy that does ALL_LOCAL_DRIVES with multi-stream on.

For the 2008 servers I get a stream for
SET SNAP_ID=servername_1260927775
System_State:

And going into the BAR is see this for a 2008 client ( and yes the operating system for that server in netbackup is listed as 2008)

So what is it I am suppose to be missing from my backups?
Status 71 for System State backup
December 16, 2009 10:30AM
For the original problem reported, the requester should run ntbackup.exe
and see if they can run a backup of the system state normally.

On Wed, 16 Dec 2009, Spearman, David wrote:

[quote]For what it's worth Symantec just sent out an alert with these 2 links.

http://entsupport.symantec.com/docs/338410

http://entsupport.symantec.com/docs/338003

David Spearman
County of Henrico, Va.

From: veritas-bu-bounces < at > mailman.eng.auburn.edu [mailto] On Behalf Of Len Boyle
Sent: Wednesday, December 16, 2009 10:52 AM
To: Nathan Kippen; VERITAS-BU < at > mailman.eng.auburn.edu
Subject: Re: [Veritas-bu] Status 71 for System State backup

Disabling multistreaming will not fix the system state backup problem, it will only change the return code to a status of 1 if the rest of the backup works. Which in most cases does.

We have submitted enhancement request to netbackup to change the code such that an unique status code and message would be generated in the case of a system state backup failure.
len

From: veritas-bu-bounces < at > mailman.eng.auburn.edu [mailto] On Behalf Of Nathan Kippen
Sent: Wednesday, December 16, 2009 10:37 AM
To: VERITAS-BU < at > mailman.eng.auburn.edu
Subject: Re: [Veritas-bu] Status 71 for System State backup

what version are you running? I was seeing the same error until I upgraded to 6.5.4 .. the other option is to disable multistreaming.

On Fri, Dec 11, 2009 at 3:04 AM, mince <netbackup-forum < at > backupcentral.com<mailto:netbackup-forum < at > backupcentral.com>> wrote:

hi

still getting system state backup status 71 for Windows 2000 server machines on netbackup, any ideas??

Michael

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[/quote]_______________________________________________
Veritas-bu maillist - Veritas-bu < at > mailman.eng.auburn.edu
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Status 71 for System State backup
December 16, 2009 10:30PM
Ive suggested this !

Suggested to look at the System, Application logs, disk space, ect, ect
!

It's crazy we devote our own time to respond, that surely they could
take the time to either say "yes done this or" "Thanks everyone you
fixed it" !!

Least we would know where we stood !
Simon

-----Original Message-----
From: veritas-bu-bounces < at > mailman.eng.auburn.edu
[mailto] On Behalf Of Justin
Piszcz
Sent: Wednesday, December 16, 2009 6:31 PM
To: Spearman, David
Cc: VERITAS-BU < at > mailman.eng.auburn.edu; 'Len Boyle'
Subject: Re: [Veritas-bu] Status 71 for System State backup

For the original problem reported, the requester should run ntbackup.exe
and see if they can run a backup of the system state normally.

On Wed, 16 Dec 2009, Spearman, David wrote:

[quote]For what it's worth Symantec just sent out an alert with these 2
[/quote]links.
[quote]

http://entsupport.symantec.com/docs/338410

http://entsupport.symantec.com/docs/338003

David Spearman
County of Henrico, Va.

From: veritas-bu-bounces < at > mailman.eng.auburn.edu
[mailto] On Behalf Of Len
Boyle
Sent: Wednesday, December 16, 2009 10:52 AM
To: Nathan Kippen; VERITAS-BU < at > mailman.eng.auburn.edu
Subject: Re: [Veritas-bu] Status 71 for System State backup

Disabling multistreaming will not fix the system state backup problem,
[/quote]it will only change the return code to a status of 1 if the rest of the
backup works. Which in most cases does.
[quote]
We have submitted enhancement request to netbackup to change the code
[/quote]such that an unique status code and message would be generated in the
case of a system state backup failure.
[quote]len

From: veritas-bu-bounces < at > mailman.eng.auburn.edu
[mailto] On Behalf Of Nathan
[/quote]
[quote]Kippen
Sent: Wednesday, December 16, 2009 10:37 AM
To: VERITAS-BU < at > mailman.eng.auburn.edu
Subject: Re: [Veritas-bu] Status 71 for System State backup

what version are you running? I was seeing the same error until I
[/quote]upgraded to 6.5.4 .. the other option is to disable multistreaming.
[quote]

On Fri, Dec 11, 2009 at 3:04 AM, mince
[/quote]<netbackup-forum < at > backupcentral.com<mailto:netbackup-forum < at > backupcentral.
com>> wrote:
[quote]
hi

still getting system state backup status 71 for Windows 2000 server
[/quote]machines on netbackup, any ideas??
[quote]
Michael

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[/quote]_______________________________________________
Veritas-bu maillist - Veritas-bu < at > mailman.eng.auburn.edu
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This email (including any attachments) may contain confidential
and/or privileged information or information otherwise protected
from disclosure. If you are not the intended recipient, please
notify the sender immediately, do not copy this message or any
attachments and do not use it for any purpose or disclose its
content to any person, but delete this message and any attachments
from your system. Astrium disclaims any and all liability if this
email transmission was virus corrupted, altered or falsified.
-o-
Astrium Limited, Registered in England and Wales No. 2449259
Registered Office:
Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2AS, England
_______________________________________________
Veritas-bu maillist - Veritas-bu < at > mailman.eng.auburn.edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Status 71 for System State backup
December 03, 2009 05:44AM
We have recently started getting status 71 for just about all of our
system state backups for our 2000/2003 servers.

As far as we are aware nothing has changed from the netbackup side or
the server configuration side.

Any suggestions of cause or solution much appreciated.

Regards

James

--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.
_______________________________________________
Veritas-bu maillist - Veritas-bu < at > mailman.eng.auburn.edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Status 71 for System State backup
December 03, 2009 08:01AM
James,

Check the includes and clients files for the specific policy.

When I get error 71 on my unix boxes it is because a directive in the policy includes is invalid for one of the clients.  This has happened when I&#39;ve tweaked the includes file to do a special partial backup of a client and forget to put it back to the ALL_LOCAL_DRIVES.

My guess is that you may have a windows cluster and some of your shares are failed over to the other half.  This is assuming you are backing up each half of the cluster by its real name and not the virtual one. 

Jeff

On Thu, Dec 3, 2009 at 6:43 AM, James Osbourn <jo4 < at > sanger.ac.uk ([email]jo4 < at > sanger.ac.uk[/email])> wrote:
[quote] We have recently started getting status 71 for just about all of our
system state backups for our 2000/2003 servers.

As far as we are aware nothing has changed from the netbackup side or
the server configuration side.

Any suggestions of cause or solution much appreciated.

Regards

James

--
 The Wellcome Trust Sanger Institute is operated by Genome Research
 Limited, a charity registered in England with number 1021457 and a
 company registered in England with number 2742969, whose registered
 office is 215 Euston Road, London, NW1 2BE.
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Veritas-bu maillist  -  Veritas-bu < at > mailman.eng.auburn.edu ([email]Veritas-bu < at > mailman.eng.auburn.edu[/email])
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[/quote]

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Jeff Cleverley
Unix Systems Administrator
4380 Ziegler Road
Fort Collins, Colorado 80525
970-288-4611
Status 71 for System State backup
December 03, 2009 08:10AM
Jeff,

Thanks for the information. The particular problem is only for Windows
machine where we have a policy simply to backup the System State.

Most of the machines are standalone servers, with a couple of windows
clusters which we backup via the virtual name.

I am a bit stumped until I can look further into the problem.

James

Jeff Cleverley wrote:
[quote]James,

Check the includes and clients files for the specific policy.

When I get error 71 on my unix boxes it is because a directive in the
policy includes is invalid for one of the clients. This has happened
when I've tweaked the includes file to do a special partial backup of a
client and forget to put it back to the ALL_LOCAL_DRIVES.

My guess is that you may have a windows cluster and some of your shares
are failed over to the other half. This is assuming you are backing up
each half of the cluster by its real name and not the virtual one.

Jeff

On Thu, Dec 3, 2009 at 6:43 AM, James Osbourn <jo4 < at > sanger.ac.uk
<mailto:jo4 < at > sanger.ac.uk>> wrote:

We have recently started getting status 71 for just about all of our
system state backups for our 2000/2003 servers.

As far as we are aware nothing has changed from the netbackup side or
the server configuration side.

Any suggestions of cause or solution much appreciated.

Regards

James

--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.
_______________________________________________
Veritas-bu maillist - Veritas-bu < at > mailman.eng.auburn.edu
<mailto:Veritas-bu < at > mailman.eng.auburn.edu>
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--
Jeff Cleverley
Unix Systems Administrator
4380 Ziegler Road
Fort Collins, Colorado 80525
970-288-4611

[/quote]
--
Systems Administrator
Backups & Storage Team
Wellcome Trust Sanger Institute
Wellcome Trust Genome Campus
Hinxton, Cambridge. CB10 1SA

--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.
_______________________________________________
Veritas-bu maillist - Veritas-bu < at > mailman.eng.auburn.edu
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Status 71 for System State backup
December 03, 2009 09:50AM
We recently went through the same issue. First of all this is not a NetBackup problem so don&#39;t take a lot of heat for it :)
 
Now the solution. There is a VSS rollup package from MS which fixes this problem. You can get it from [url=http://support.microsoft.com/kb/940349]http://support.microsoft.com/kb/940349[/url]
If your Windows team builds the servers using RIS or some other means of scripted installation you should check the following technote:
[url=http://seer.entsupport.symantec.com/docs/315898.htm]http://seer.entsupport.symantec.com/docs/315898.htm[/url]. This issue caused the backups to start & not transfer any data & remain active for a few days. This was post VSS rollup install.

Also check out the following technote, they might also help:
[url=http://seer.entsupport.symantec.com/docs/292829.htm]http://seer.entsupport.symantec.com/docs/292829.htm[/url]
 
Following article is just helpful in troubleshooting VSS: 
[url=http://seer.entsupport.symantec.com/docs/323943.htm]http://seer.entsupport.symantec.com/docs/323943.htm[/url]
 
Hope this helps.
 
Khurram
Status 71 for System State backup
December 11, 2009 11:39AM
hi

still getting system state backup status 71 for Windows 2000 server machines on netbackup, any ideas??

Michael

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Status 71 for System State backup
December 24, 2009 03:14AM
Hi

I'm still getting status 71 for windows 2000 clients, using nbu 6.5.4

Clients - Application/system logs give nothing away , disk space is
fine,

Ntbackup system state backup works

disabling multistreaming doesn't fix the problem

any other suggestions??

Cheers
Michael Ince

-----Original Message-----
From: veritas-bu-bounces < at > mailman.eng.auburn.edu
[mailto] On Behalf Of WEAVER,
Simon (external)
Sent: 17 December 2009 06:30
To: Justin Piszcz; Spearman, David
Cc: VERITAS-BU < at > mailman.eng.auburn.edu; Len Boyle
Subject: Re: [Veritas-bu] Status 71 for System State backup

Ive suggested this !

Suggested to look at the System, Application logs, disk space, ect, ect
!

It's crazy we devote our own time to respond, that surely they could
take the time to either say "yes done this or" "Thanks everyone you
fixed it" !!

Least we would know where we stood !
Simon

-----Original Message-----
From: veritas-bu-bounces < at > mailman.eng.auburn.edu
[mailto] On Behalf Of Justin
Piszcz
Sent: Wednesday, December 16, 2009 6:31 PM
To: Spearman, David
Cc: VERITAS-BU < at > mailman.eng.auburn.edu; 'Len Boyle'
Subject: Re: [Veritas-bu] Status 71 for System State backup

For the original problem reported, the requester should run ntbackup.exe
and see if they can run a backup of the system state normally.

On Wed, 16 Dec 2009, Spearman, David wrote:

[quote]For what it's worth Symantec just sent out an alert with these 2
[/quote]links.
[quote]

http://entsupport.symantec.com/docs/338410

http://entsupport.symantec.com/docs/338003

David Spearman
County of Henrico, Va.

From: veritas-bu-bounces < at > mailman.eng.auburn.edu
[mailto] On Behalf Of Len
Boyle
Sent: Wednesday, December 16, 2009 10:52 AM
To: Nathan Kippen; VERITAS-BU < at > mailman.eng.auburn.edu
Subject: Re: [Veritas-bu] Status 71 for System State backup

Disabling multistreaming will not fix the system state backup problem,
[/quote]it will only change the return code to a status of 1 if the rest of the
backup works. Which in most cases does.
[quote]
We have submitted enhancement request to netbackup to change the code
[/quote]such that an unique status code and message would be generated in the
case of a system state backup failure.
[quote]len

From: veritas-bu-bounces < at > mailman.eng.auburn.edu
[mailto] On Behalf Of Nathan
[/quote]
[quote]Kippen
Sent: Wednesday, December 16, 2009 10:37 AM
To: VERITAS-BU < at > mailman.eng.auburn.edu
Subject: Re: [Veritas-bu] Status 71 for System State backup

what version are you running? I was seeing the same error until I
[/quote]upgraded to 6.5.4 .. the other option is to disable multistreaming.
[quote]

On Fri, Dec 11, 2009 at 3:04 AM, mince
[/quote]<netbackup-forum < at > backupcentral.com<mailto:netbackup-forum < at > backupcentral.
com>> wrote:
[quote]
hi

still getting system state backup status 71 for Windows 2000 server
[/quote]machines on netbackup, any ideas??
[quote]
Michael

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Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.
_______________________________________________
Veritas-bu maillist - Veritas-bu < at > mailman.eng.auburn.edu
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Status 71 for System State backup
December 24, 2009 10:45PM
System state on Windows 2000 is backed up by using VSP. Can you check the VSP cache folder on the clients. I&#39;ve seen NetBackup not cleaning this folder up causing drives to be full & also cause 71 errors.
 
Also is it possible for you to send us the backup selection list from the policy?
 
Regards,
Khurram
Status 71 for System State backup
January 04, 2010 02:32AM
Did you enable NetBackup Logging (Specifcally the folder BPBKAR
logging).
What is the SP on the client machines?

not sure if I sent this or not...
http://seer.entsupport.symantec.com/docs/278505.htm

Did you try one of the clients in a new TEST policy? What is the result?
What if you reboot a client machine and try it?

If you have recently changed netbackup to a latest update, try rolling
back the update.
Any other changes that have been made?
Simon

-----Original Message-----
From: veritas-bu-bounces < at > mailman.eng.auburn.edu
[mailto] On Behalf Of Michael
Ince
Sent: Thursday, December 24, 2009 11:14 AM
To: VERITAS-BU < at > mailman.eng.auburn.edu
Subject: Re: [Veritas-bu] Status 71 for System State backup

Hi

I'm still getting status 71 for windows 2000 clients, using nbu 6.5.4

Clients - Application/system logs give nothing away , disk space is
fine,

Ntbackup system state backup works

disabling multistreaming doesn't fix the problem

any other suggestions??

Cheers
Michael Ince

-----Original Message-----
From: veritas-bu-bounces < at > mailman.eng.auburn.edu
[mailto] On Behalf Of WEAVER,
Simon (external)
Sent: 17 December 2009 06:30
To: Justin Piszcz; Spearman, David
Cc: VERITAS-BU < at > mailman.eng.auburn.edu; Len Boyle
Subject: Re: [Veritas-bu] Status 71 for System State backup

Ive suggested this !

Suggested to look at the System, Application logs, disk space, ect, ect
!

It's crazy we devote our own time to respond, that surely they could
take the time to either say "yes done this or" "Thanks everyone you
fixed it" !!

Least we would know where we stood !
Simon

-----Original Message-----
From: veritas-bu-bounces < at > mailman.eng.auburn.edu
[mailto] On Behalf Of Justin
Piszcz
Sent: Wednesday, December 16, 2009 6:31 PM
To: Spearman, David
Cc: VERITAS-BU < at > mailman.eng.auburn.edu; 'Len Boyle'
Subject: Re: [Veritas-bu] Status 71 for System State backup

For the original problem reported, the requester should run ntbackup.exe
and see if they can run a backup of the system state normally.

On Wed, 16 Dec 2009, Spearman, David wrote:

[quote]For what it's worth Symantec just sent out an alert with these 2
[/quote]links.
[quote]

http://entsupport.symantec.com/docs/338410

http://entsupport.symantec.com/docs/338003

David Spearman
County of Henrico, Va.

From: veritas-bu-bounces < at > mailman.eng.auburn.edu
[mailto] On Behalf Of Len
Boyle
Sent: Wednesday, December 16, 2009 10:52 AM
To: Nathan Kippen; VERITAS-BU < at > mailman.eng.auburn.edu
Subject: Re: [Veritas-bu] Status 71 for System State backup

Disabling multistreaming will not fix the system state backup problem,
[/quote]it will only change the return code to a status of 1 if the rest of the
backup works. Which in most cases does.
[quote]
We have submitted enhancement request to netbackup to change the code
[/quote]such that an unique status code and message would be generated in the
case of a system state backup failure.
[quote]len

From: veritas-bu-bounces < at > mailman.eng.auburn.edu
[mailto] On Behalf Of Nathan
[/quote]
[quote]Kippen
Sent: Wednesday, December 16, 2009 10:37 AM
To: VERITAS-BU < at > mailman.eng.auburn.edu
Subject: Re: [Veritas-bu] Status 71 for System State backup

what version are you running? I was seeing the same error until I
[/quote]upgraded to 6.5.4 .. the other option is to disable multistreaming.
[quote]

On Fri, Dec 11, 2009 at 3:04 AM, mince
[/quote]<netbackup-forum < at > backupcentral.com<mailto:netbackup-forum < at > backupcentral.
com>> wrote:
[quote]
hi

still getting system state backup status 71 for Windows 2000 server
[/quote]machines on netbackup, any ideas??
[quote]
Michael

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This email (including any attachments) may contain confidential
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attachments and do not use it for any purpose or disclose its
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Astrium Limited, Registered in England and Wales No. 2449259
Registered Office:
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--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.
_______________________________________________
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Astrium Limited, Registered in England and Wales No. 2449259
Registered Office:
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