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NBU 7.0 media server upgrade problem

Posted by Anonymous 
NBU 7.0 media server upgrade problem
June 08, 2010 09:56AM
I performed an upgrade from 6.5 to 7.0 on my master server all went well, I performed an upgrade on 1 media server all went well. Before I could perform this on the next media server SCACIFS01.domain.com I started getting
NetBackup TLD Control Daemon - " Invalid magic number from client SCACIFS01.domain.com " in the event log on the master server. I performed the upgrade on this media server SCACIFS01.domain.com it still has the issue.
Then 2 more media servers after SCACIFS01.domain.com and they had no issues.

C:Documents and Settingsdlpreston>"C:Program FilesVeritasvolmgrbintpconfig" l

Device Robot Drive Robot Drive Device
Type Num Index Type DrNum Status Comment Name Path
robot 0 - TLD - - - - svcacibu1
drive - 0 hcart2 7 UP - IBMULTRIUM-TD27 {2,0,1,3}
…
drive - 13 hcart2 2 UP - IBMULTRIUM-TD22 {3,0,3,3}
Drives 0 through 13 all appear ok, output shortened to get mail through

On SCACIFS01.domain.com I am seeing the tape drives all show up as AVR and when I try to do a backup on the media server I get the following error
6/8/2010 9:31:08 AM - awaiting resource SCACIFS01-hcart2-robot-tld-0 - FT client has no devices configured

The storage unit is identical to the 5 other storage units except of course the host it is connected to.
The other 4 machines all backup without any issues, all my clients got backed up except this media server.
I have opened a case with Symantec but I while I am waiting to get an answer from them I figured I would ask the experts.

Doug
NBU 7.0 media server upgrade problem
June 08, 2010 02:13PM
Must be a tough one, no call back from Symantec tech support after 6 hours
Anyone here have any idea where to look for a solution? I can telnet every port NBU master server listens on from media server to master server and from master server to all the ports media servers listen on

Doug Preston

[b]From:[/b] veritas-bu-bounces < at > mailman.eng.auburn.edu [mailto] [b]On Behalf Of [/b]Preston, Douglas
[b]Sent:[/b] Tuesday, June 08, 2010 9:56 AM
[b]To:[/b] veritas-bu < at > mailman.eng.auburn.edu
[b]Subject:[/b] [Veritas-bu] NBU 7.0 media server upgrade problem

I performed an upgrade from 6.5 to 7.0 on my master server all went well, I performed an upgrade on 1 media server all went well. Before I could perform this on the next media server SCACIFS01.domain.com I started getting
NetBackup TLD Control Daemon - " Invalid magic number from client SCACIFS01.domain.com " in the event log on the master server. I performed the upgrade on this media server SCACIFS01.domain.com it still has the issue.
Then 2 more media servers after SCACIFS01.domain.com and they had no issues.

C:Documents and Settingsdlpreston>"C:Program FilesVeritasvolmgrbintpconfig" l

Device Robot Drive Robot Drive Device
Type Num Index Type DrNum Status Comment Name Path
robot 0 - TLD - - - - svcacibu1
drive - 0 hcart2 7 UP - IBMULTRIUM-TD27 {2,0,1,3}
&#8230;
drive - 13 hcart2 2 UP - IBMULTRIUM-TD22 {3,0,3,3}
Drives 0 through 13 all appear ok, output shortened to get mail through

On SCACIFS01.domain.com I am seeing the tape drives all show up as AVR and when I try to do a backup on the media server I get the following error
6/8/2010 9:31:08 AM - awaiting resource SCACIFS01-hcart2-robot-tld-0 - FT client has no devices configured

The storage unit is identical to the 5 other storage units except of course the host it is connected to.
The other 4 machines all backup without any issues, all my clients got backed up except this media server.
I have opened a case with Symantec but I while I am waiting to get an answer from them I figured I would ask the experts.

Doug
NBU 7.0 media server upgrade problem
June 08, 2010 11:00PM
[quote]I performed an upgrade from 6.5 to 7.0 on my master
server all went well, I performed an upgrade on 1
media server all went well. Before I could perform
this on the next media server SCACIFS01.domain.com
I started getting NetBackup TLD Control Daemon - "
Invalid magic number from client SCACIFS01.domain.com
" in the event log on the master server. I performed
the upgrade on this media server SCACIFS01.domain.com
it still has the issue.
[/quote]
The only time I've seen "invalid magic number" messages is when two
mismatched components were trying to communicate. Once was some
upgrade where I'd upgraded, say, ("say" == "I don't remember") the
client but not an agent.

That's pretty vague, but if you're still fighting it, it might be
worth scripting a comparison of the size (or, better, the sum) of
each NetBackup binary between systems that works and the one that
doesn't. Uninstall/reinstall might be faster.

There's an FT mention, AVR, drives that appear configured ... I'd
first blow away the device configuration and rediscover. And
whatever FT configuration there is--I've only done FT once and don't
remember it fondly.

_______________________________________________
Veritas-bu maillist - Veritas-bu < at > mailman.eng.auburn.edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
NBU 7.0 media server upgrade problem
June 09, 2010 07:00AM
Issue resolved. Even with deleting all drives and robots on master sever and media servers, then recreating them I still had the issues. Symantec support had test connectivity and it all seemed to be fine. He then had me run tpautoconf -a on the failing media server and it started working. All my backups performed well last night. Now I need to figure out how to get the same reports from bperror in 7.0 that I was getting in 6.x

bperror -U -backstat -hoursago 24 -by_statcode
this use to give me a list of servers that get backup broken down by result code. Now all it gives me is the master server. If I use -hoursago 72 I get a report for the backups performed pre 7.0 upgrade.

Same problem with this command bperror -U -backstat -hoursago 24

Doug Preston

-----Original Message-----
From: bob944 [mailto]
Sent: Tuesday, June 08, 2010 11:00 PM
To: veritas-bu < at > mailman.eng.auburn.edu
Cc: Preston, Douglas
Subject: RE: [Veritas-bu] NBU 7.0 media server upgrade problem

[quote]I performed an upgrade from 6.5 to 7.0 on my master
server all went well, I performed an upgrade on 1
media server all went well. Before I could perform
this on the next media server SCACIFS01.domain.com
I started getting NetBackup TLD Control Daemon - "
Invalid magic number from client SCACIFS01.domain.com
" in the event log on the master server. I performed
the upgrade on this media server SCACIFS01.domain.com
it still has the issue.
[/quote]
The only time I've seen "invalid magic number" messages is when two
mismatched components were trying to communicate. Once was some
upgrade where I'd upgraded, say, ("say" == "I don't remember") the
client but not an agent.

That's pretty vague, but if you're still fighting it, it might be
worth scripting a comparison of the size (or, better, the sum) of
each NetBackup binary between systems that works and the one that
doesn't. Uninstall/reinstall might be faster.

There's an FT mention, AVR, drives that appear configured ... I'd
first blow away the device configuration and rediscover. And
whatever FT configuration there is--I've only done FT once and don't
remember it fondly.

_______________________________________________
Veritas-bu maillist - Veritas-bu < at > mailman.eng.auburn.edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
NBU
NBU 7.0 media server upgrade problem
June 09, 2010 11:49PM
Hi,

Can u share the procedure for upgrading netbackup from 6.5 to 7.0

Thanks in Advance
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