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symantec support for other countries

Posted by Anonymous 
symantec support for other countries
February 14, 2012 01:21PM
i have a general question: how do companies work with symantec for support on backup environments in different countries? do you need a separate symantec support agreement for each country? or is there a "universal" support agreement that can cover all backup environments of a company in the known universe?

thanks,
jerald

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symantec support for other countries
February 14, 2012 02:47PM
Symantec has “follow the sun” support so that the person you speak to will be in the timezone that is daylight at the time you speak to them. (Unfortunately I once had to speak to 3 different call centers for an issue that lasted more than 24 hours so I know this all too well.)

As to how the contracts work I’m not sure. Although I’ve worked on international projects the central servers (and therefore their backups) were all in the US.

[b]From:[/b] veritas-bu-bounces < at > mailman.eng.auburn.edu [mailto] [b]On Behalf Of [/b]Iverson, Jerald
[b]Sent:[/b] Tuesday, February 14, 2012 4:21 PM
[b]To:[/b] veritas-bu < at > mailman.eng.auburn.edu
[b]Subject:[/b] [Veritas-bu] symantec support for other countries

i have a general question: how do companies work with symantec for support on backup environments in different countries? do you need a separate symantec support agreement for each country? or is there a "universal" support agreement that can cover all backup environments of a company in the known universe?

thanks,

jerald

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Confidentiality Note: The information contained in this
message, and any attachments, may contain confidential
and/or privileged material. It is intended solely for the
person(s) or entity to which it is addressed. Any review,
retransmission, dissemination, or taking of any action in
reliance upon this information by persons or entities other
than the intended recipient(s) is prohibited. If you received
this in error, please contact the sender and delete the
material from any computer.
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