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Errors using VSS

Posted by Anonymous 
Errors using VSS
May 07, 2008 07:26AM
(this is a copy of a case I am opening with EMC)

I have a Win2003 client, running NW 7.4.2. NetWorker server is 7.4.2.
Doing a FULL backup of saveset ALL, I am receiving the following errors:

* admnman002:C: 5386:save: VSS failed to take the snapshot.
* admnman002:C: VSS Provider or hardware error. The provider logged the
error in the event log.
* admnman002:C: 5387:save: Snapshot attempt number 2 of 3 will occur in
10 minutes.
* admnman002:C: 7281:save: VSS snapshot failed with error 0x80042301 --
VSS Backup or Restore is not in the correct state for the operation, or
the writer is not in the correct state..
* admnman002:C: 7284:save: Networker will save the files without the
snapshot.

Windows Event log shows:

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12310
Date: 5/6/2008
Time: 6:33:55 PM
User: N/A
Computer: ADMNMAN002
Description:
Volume Shadow Copy Service error: The shadow copy could not be committed -
operation timed out. Error context:
DeviceIoControl(?Volume{753e7206-a464-11da-8b18-806e6f6e6963} -
00000174,0x0053c010,00AE4068,0,00AE5070,4096,[0]).

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12298
Date: 5/6/2008
Time: 6:33:55 PM
User: N/A
Computer: ADMNMAN002
Description:
Volume Shadow Copy Service error: The I/O writes cannot be held during the
shadow copy creation period on volume
?Volume{753e7206-a464-11da-8b18-806e6f6e6963}. The volume index in the
shadow copy set is 0. Error details: Open[0x00000000], Flush[0x00000000],
Release[0x80042314], OnRun[0x00000000].

Searching for those Event IDs leads me to MS KB 891597 for a hotfix, but
that's for Win2003 SP1, and I'm on SP2.
I also see MS KB 940349, which is a rollup of hotfixes for VSS. I'm a bit
leery about installing it, tho. Has anyone done so yet?

--
Michael Leone
Network Administrator, ISM
Philadelphia Housing Authority
2500 Jackson St
Philadelphia, PA 19145
Tel: 215-684-4180
Cell: 215-252-0143
<mailto:michael.leone < at > pha.phila.gov>

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