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Stale Asychronous RPC Handle error from NMC

Posted by Anonymous 
Stale Asychronous RPC Handle error from NMC
February 02, 2012 05:55AM
I'm having some problems with my Networker Management Console, v7.6.2,
running on Win 7 Pro x64. I will get an error message "Stale Asynchronous
RPC Handle", and then messages about how the connection has been forcibly
closed by the remote host. I will stay connected, but lose things like
group history - that is, if I go to MONITORING, choose a group,
right-click and say "SHOW DETAILS", I see nothing - no list of which
clients completed successfully, and how long it took, etc.

Rebooting (not logging off) will clear that. But then the history will
just randomly disappear again, even without the stale handle error
message. I know the history still there, because it comes back on a
reboot. Also, the server seems unaffected - the jobs run on their
scheduled time, I get the group completion emails as I should, etc. The
only thing that seems whacky is NMC ...

Searches aren't showing anything, except one suggestion to re-install NMC.
And I suppose I can do that, but I'd like to find out why, especially if
the re-install doesn't clear up the problem.

Anybody seen this before?

--
Michael Leone
Network Administrator, ISM
Philadelphia Housing Authority
2500 Jackson St
Philadelphia, PA 19145
Tel: 215-684-4180
Cell: 215-252-0143
<mailto:michael.leone < at > pha.phila.gov>

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Stale Asychronous RPC Handle error from NMC
February 03, 2012 07:22AM
My problem *may* have been related to a b0rked installation of our
anti-virus software (Kaspersky) blocking traffic when it wasn't supposed
to. Hopefully the re-install of that will fix the problems. (we noticed we
couldn't remote control the machine using LANDesk, either, since Kaspersky
was blocking that traffic, too - that's what led us to look at Kaspersky
as the culprit,)

--
Michael Leone
Network Administrator, ISM
Philadelphia Housing Authority
2500 Jackson St
Philadelphia, PA 19145
Tel: 215-684-4180
Cell: 215-252-0143
<mailto:michael.leone < at > pha.phila.gov>

EMC NetWorker discussion <NETWORKER < at > LISTSERV.TEMPLE.EDU> wrote on
02/02/2012 08:48:03 AM:

[quote]From: Michael Leone <Michael.Leone < at > PHA.PHILA.GOV>
To: NETWORKER < at > LISTSERV.TEMPLE.EDU
Date: 02/02/2012 08:48 AM
Subject: [Networker] Stale Asychronous RPC Handle error from NMC
Sent by: EMC NetWorker discussion <NETWORKER < at > LISTSERV.TEMPLE.EDU>

I'm having some problems with my Networker Management Console, v7.6.2,
running on Win 7 Pro x64. I will get an error message "Stale
[/quote]Asynchronous
[quote]RPC Handle", and then messages about how the connection has been
[/quote]forcibly
[quote]closed by the remote host. I will stay connected, but lose things like
group history - that is, if I go to MONITORING, choose a group,
right-click and say "SHOW DETAILS", I see nothing - no list of which
clients completed successfully, and how long it took, etc.

Rebooting (not logging off) will clear that. But then the history will
just randomly disappear again, even without the stale handle error
message. I know the history still there, because it comes back on a
reboot. Also, the server seems unaffected - the jobs run on their
scheduled time, I get the group completion emails as I should, etc. The
only thing that seems whacky is NMC ...

Searches aren't showing anything, except one suggestion to re-install
[/quote]NMC.
[quote]And I suppose I can do that, but I'd like to find out why, especially if
[/quote]
[quote]the re-install doesn't clear up the problem.

Anybody seen this before?

--
Michael Leone
Network Administrator, ISM
Philadelphia Housing Authority
2500 Jackson St
Philadelphia, PA 19145
Tel: 215-684-4180
Cell: 215-252-0143
<mailto:michael.leone < at > pha.phila.gov>

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[/quote]

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