Backup Central

i am currently testing Backup Exec 2010R3, i have a weird issue that i can't figure it out.
i am trying to restore a "Sent items" folder for a user in Exchange 2007 SP3

>>>>here is the error message in the backup Log:
status: Failed
Final error: 0xe000ff12 - A communications failure has occurred with an Exchange Store resource.
Final error category: Resource Errors

Restore- \\MAIL.LynxSystemsInc.local\Microsoft Information Store\First Storage Group V-79-57344-65298 - The Exchange Store service is not responding. Backup set canceled.

RestoreV-79-57344-65072 - Connection to the restore target has been lost. Operation canceled.

A selection on device \\MAIL.LynxSystemsInc.local\Microsoft Information Store\First Storage Group was skipped because of previous errors with the job.

>>>On the backup exec server i am seeing a few errors in the server's event viewer
Process beremote.exe requested memory dump but the maximum number of memory dumps has already been reached.

Faulting application beremote.exe, version 13.0.5204.0, time stamp 0x4d976a80, faulting module MSVCP80.dll, version 8.0.50727.4053, time stamp 0x4a5938bd, exception code 0xc0000005, fault offset 0x000000000002bb72, process id 0xec0, application start time 0x01cc279eae07ec14.

Backup Exec Alert: Job Failed
(Server: "BEServer") (Job: "USER Sent Items Restore") Jacquie Sent Items Restore -- The job failed with the following error: A communications failure has occurred with an Exchange Store resource.

>>>on the Exchange server i see a different error message
Faulting application name: Remsrv.exe, version: 13.0.5204.0, time stamp: 0x4d94c9bb
Faulting module name: Remsrv.exe, version: 13.0.5204.0, time stamp: 0x4d94c9bb
Exception code: 0xc0000005
Fault offset: 0x000078b4
Faulting process id: 0x13bc
Faulting application start time: 0x01cc279b7575be63
Faulting application path: C:\Program Files\SYMANTEC\BACKUP EXEC\RAWS\x86\Remsrv.exe
Faulting module path: C:\Program Files\SYMANTEC\BACKUP EXEC\RAWS\x86\Remsrv.exe
Report Id: 3c320792-9391-11e0-8037-000c2938b4d1

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Remsrv.exe
P2: 13.0.5204.0
P3: 4d94c9bb
P4: Remsrv.exe
P5: 13.0.5204.0
P6: 4d94c9bb
P7: c0000005
P8: 000078b4
P9:
P10:

Attached files:
C:\Windows\Temp\WERA5BE.tmp.appcompat.txt
C:\Windows\Temp\WERAB7B.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WERAB9C.tmp.hdmp
C:\Windows\Temp\WERB2C1.tmp.mdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Remsrv.exe_4fbe22466df902f54e377af7745b9da382aeaa_cab_1420b3c7

Analysis symbol:
Rechecking for solution: 0
Report Id: 3c320792-9391-11e0-8037-000c2938b4d1
Report Status: 4

>>>>can anyone make an sense of this, i have been trying to fix this issue for the past 6 hours.

let me know if you need more into to solve this issue.

Well I see a few EXE's crashing causing a memory dump... For starters, run live update on the BE server, get all the updates. Reboot.

Then re-push out the remote agent on all servers, and reboot.
(Liveupdate doesn't update clients only the BE server. It will update the binaries for the agents though)

Then try the restore again.

All else fails, make sure to post your question in the symantec.com/connect forums within the BackupExec sub section. That forum gets a lot of traffic and responses.

Hi Mitch,

thank you for your reply,
i have just checked the BE server is fully updated, there are no more updates coming up in the LiveUpdate
the Server agent's were also up to date, just to be safe i re-installed them all and restarted

no change in the situation :S, this is driving me crazyyyyy!!!

any other ideas come to mind? thank you for your help.
i'll try the Symantec forums too in the mean time.