You may have already tried this - but if you boot up into safe mode and
go to device manager - are there extra devices detected and showing in
your list? I have seen this before on workstations. Sometimes it is a
good practice to boot safe mode - remove/uninstall add device drivers
for a problem device like this - then reboot into real mode and install
the 1 driver you wanted.
Good Luck
Bruce L. Roberts
Network Administrator
J.F. White Contracting Co.
10 Burr Street
Framingham, MA 01701
(617) 558-0472 desk
(617) 799-2876 cellular
broberts < at > jfwhite.com
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-----Original Message-----
From: backup-exec-bounces < at > backupcentral.com
[mailto:backup-exec-bounces < at > backupcentral.com] On Behalf Of napierite
Sent: Wednesday, January 20, 2010 11:43 PM
To: backup-exec < at > backupcentral.com
Subject: [BEXEC] IBM 3582 not being detected on Win 2003
Hi all
Have the above library on an IBM X Series 236 running Win 2003 Svr 32bit
with SP2, running BackupExec 10d. The library has 2 fullheight LTO3 SCSI
drives. This connects to the host with an Adaptec 29320ALP SCSI card.
Last week, the library started going offline. One drive had disappeared
from Device Mangler. The medium changer and second drive were still
there.
I have identified the drive that has failed by connecting the library up
on a test box and pulling and swapping drives. I have done test backups
and restores successfully on this test system using a trial of
Backupexec 12.5. The test system has the same model of SCSi card
installed.
The production svr however, will not detect this new setup at all. The
interesting thing is that an external HP LTO4 drive was detected and
works fine, so that rules out the SCSI adapter in the server.
I have followed instructions for the following:
- Used the latest IBM drivers
- updated the driver for the Adaptec
- Deinstalled IBM drivers in favour of BackupExec drivers
- rebuilt the RSM database
- Rebooted and run "Scan for hardware changes" ad infinitum
I guess the question is, how do I kick start Windows into detecting the
library and drive properly. Maybe there is a config deep in the bowels
which may need clearing for things to work again . . .
Any help greatly appreciated
TIA
Nigel
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