Hi Prashant,
I sent this reply earlier today but for some reason it didn't make
it out with the log file attached.
The OS is Windows Server 2008 R2 Standard, 64-bit
ZWCInstallLogFile.log:
=== Logging started: 11/9/2010 10:50:27 ===
Action 10:50:28: ISSetupFilesExtract.
Action 10:50:28: ISSetAllUsers.
Action 10:50:28: AppSearch. Searching for installed applications
AppSearch: Property: VC_2005_REDIST, Signature: NewSignature14
AppSearch: Property: ZWC_EXISTS, Signature: NewSignature1
Action 10:50:28: LaunchConditions. Evaluating launch conditions
Action 10:50:28: FindRelatedProducts. Searching for related applications
Action 10:50:28: ValidateProductID.
Action 10:50:28: CostInitialize. Computing space requirements
Action 10:50:28: FileCost. Computing space requirements
Action 10:50:28: IsolateComponents.
Action 10:50:28: setUserProfileNT.
Action 10:50:28: setAllUsersProfile2K.
Action 10:50:28: ResolveSource.
Action 10:50:28: CostFinalize. Computing space requirements
Action 10:50:28: MigrateFeatureStates. Migrating feature states from related applications
Action 10:50:28: ISSetupFilesCleanup.
=== Logging started: 11/9/2010 10:53:16 ===
Error 1316.A network error occurred while attempting to read from the file C:UserssbrownAppDataLocalTemp{A51AD424-F595-41A1-B9BB-68C6E1651D26}ZCBInstaller.msi
Property(S): DiskPrompt = [1]
Property(S): UpgradeCode = {782ACF99-98B1-40FF-9049-6B9E3BE7D5EE}
Property(S): ProductCode = {89409EE8-4ABE-46BF-B55C-72013EF020DE}
Property(S): Installed = 2010/10/11 09:59:04
Property(S): SourcedirProduct = {89409EE8-4ABE-46BF-B55C-72013EF020DE}
Property(S): SOURCEDIR = C:UserssbrownAppDataLocalTemp{A51AD424-F595-41A1-B9BB-68C6E1651D26}
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): OutOfDiskSpace = 0
Property(S): ODBCREINSTALL = {C45570AD-D187-461C-92D2-BC3DF2A3BBD9}
Property(S): CostingComplete = 1
Property(S): ACTION = INSTALL
Property(S): Preselected = 1
Property(S): QFEUpgrade = 1
Property(S): UILevel = 2
Property(S): OriginalDatabase = C:UserssbrownAppDataLocalTemp{A51AD424-F595-41A1-B9BB-68C6E1651D26}ZWCInstaller.msi
Property(S): DATABASE = C:WindowsInstaller2e3c83b7.msi
Property(S): Privileged = 1
Property(S): MsiRunningElevated = 1
Property(S): RedirectedDllSupport = 2
Property(S): MsiWin32AssemblySupport = 6.1.7600.16385
Property(S): MsiNetAssemblySupport = 2.0.50727.4927
Property(S): Date = 11/9/2010
Property(S): Time = 11:41:46
Property(S): TTCSupport = 1
Property(S): ColorBits = 16
Property(S): TextInternalLeading = 3
Property(S): TextHeight = 16
Property(S): BorderSide = 1
Property(S): BorderTop = 1
Property(S): CaptionHeight = 19
Property(S): ScreenY = 1024
Property(S): ScreenX = 1280
Property(S): SystemLanguageID = 1033
Property(S): ComputerName = PFOXRAY
Property(S): UserLanguageID = 1033
Property(S): UserSID = S-1-5-21-3467193652-1321934698-1828496253-2849
Property(S): LogonUser = sbrown
Property(S): MsiTrueAdminUser = 1
Property(S): AdminUser = 1
Property(S): VirtualMemory = 29207
Property(S): PhysicalMemory = 16378
Property(S): Intel = 16
Property(S): Msix64 = 16
Property(S): MsiAMD64 = 16
Property(S): ShellAdvtSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): GPTSupport = 1
Property(S): FontsFolder = C:WindowsFonts
Property(S): DesktopFolder = C:UsersPublicDesktop
Property(S): StartMenuFolder = C:ProgramDataMicrosoftWindowsStart Menu
Property(S): StartupFolder = C:ProgramDataMicrosoftWindowsStart MenuProgramsStartup
Property(S): AdminToolsFolder = C:ProgramDataMicrosoftWindowsStart MenuProgramsAdministrative Tools
Property(S): MyPicturesFolder = C:UserssbrownPictures
Property(S): LocalAppDataFolder = C:UserssbrownAppDataLocal
Property(S): CommonAppDataFolder = C:ProgramData
Property(S): TemplateFolder = C:ProgramDataMicrosoftWindowsTemplates
Property(S): SendToFolder = C:UserssbrownAppDataRoamingMicrosoftWindowsSendTo
Property(S): RecentFolder = C:UserssbrownAppDataRoamingMicrosoftWindowsRecent
Property(S): PrintHoodFolder = C:UserssbrownAppDataRoamingMicrosoftWindowsPrinter Shortcuts
Property(S): PersonalFolder = H:My Documents
Property(S): NetHoodFolder = C:UserssbrownAppDataRoamingMicrosoftWindowsNetwork Shortcuts
Property(S): FavoritesFolder = C:UserssbrownFavorites
Property(S): AppDataFolder = C:UserssbrownAppDataRoaming
Property(S): CommonFiles64Folder = C:Program FilesCommon Files
Property(S): CommonFilesFolder = C:Program Files (x86)Common Files
Property(S): ProgramFilesFolder = C:Program Files (x86)
Property(S): TempFolder = C:UserssbrownAppDataLocalTemp
Property(S): TerminalServer = 1
Property(S): System64Folder = C:Windowssystem32
Property(S): VersionNT = 601
Property(S): TARGETDIR = D:
Property(S): ALLUSERSPROFILE = C:ProgramData
Property(S): WindowsVolume = C:
Property(S): ZMANDA = C:Program FilesZmanda
Property(S): WindowsFolder = C:Windows
Property(S): MsiNTProductType = 3
Property(S): ServicePackLevelMinor = 0
Property(S): ServicePackLevel = 0
Property(S): INSTALLDIR = D:Program FilesZmandaZmanda Client for Windows Community Edition(x64)
Property(S): BIN = D:Program FilesZmandaZmanda Client for Windows Community Edition(x64)bin
Property(S): MYSQL = D:Program FilesZmandaZmanda Client for Windows Community Edition(x64)MySQL
Property(S): BIN1 = D:Program FilesZmandaZmanda Client for Windows Community Edition(x64)MySQLbin
Property(S): DRIVER = D:Program FilesZmandaZmanda Client for Windows Community Edition(x64)MySQLDriver
Property(S): BIN3 = D:Program FilesZmandaZmanda Client for Windows Community Edition(x64)MySQLDriverbin
Property(S): WindowsBuild = 7600
Property(S): VersionMsi = 5.00
Property(S): DATA = D:Program FilesZmandaZmanda Client for Windows Community Edition(x64)MySQLdata
Property(S): DEBUG = D:Program FilesZmandaZmanda Client for Windows Community Edition(x64)Debug
Property(S): LIB3 = D:Program FilesZmandaZmanda Client for Windows Community Edition(x64)MySQLlib
Property(S): DEBUG1 = D:Program FilesZmandaZmanda Client for Windows Community Edition(x64)MySQLlibdebug
Property(S): DOC1 = D:Program FilesZmandaZmanda Client for Windows Community Edition(x64)MySQLDriverdoc
Property(S): SHARE = D:Program FilesZmandaZmanda Client for Windows Community Edition(x64)MySQLshare
Property(S): ENGLISH = D:Program FilesZmandaZmanda Client for Windows Community Edition(x64)MySQLshareenglish
Property(S): VersionDatabase = 200
Property(S): PRODUCTLANGUAGE = 1033
Property(S): MsiSystemRebootPending = 1
Property(S): ZMANDA_CLIENT_FOR_WINDOWS_COMMUNITY_EDITION_X64_ = C:Program FilesZmandaZmanda Client for Windows Community Edition(x64)
Property(S): CLIENTPROCESSID = 3264
Property(S): MSICLIENTUSESEXTERNALUI = 1
Property(S): CLIENTUILEVEL = 3
Property(S): CURRENTDIRECTORY = D:ZWC-Community-3.1.3-64bitZWC-Community-3.1.3-64bit
Property(S): LIB2 = D:Program FilesZmandaZmanda Client for Windows Community Edition(x64)MySQLDriverlib
Property(S): ARPSYSTEMCOMPONENT = 1
Property(S): MISC = D:Program FilesZmandaZmanda Client for Windows Community Edition(x64)misc
Property(S): MYSQL1 = D:Program FilesZmandaZmanda Client for Windows Community Edition(x64)MySQLdatamysql
Property(S): OPT = D:Program FilesZmandaZmanda Client for Windows Community Edition(x64)MySQLlibopt
Property(S): USERNAME = AutoBVT
Property(S): SUPPORTDIR = C:UserssbrownAppDataLocalTemp{C99030CE-807B-4471-B985-204B72DE2389}
Property(S): ProgramFiles64Folder = C:Program Files
Property(S): ProgramMenuFolder = C:ProgramDataMicrosoftWindowsStart MenuPrograms
Property(S): SETUPEXEDIR = D:ZWC-Community-3.1.3-64bitZWC-Community-3.1.3-64bit
Property(S): ROOTDRIVE = D:
Property(S): REINSTALLMODE = vomus
Property(S): REINSTALL = ALL
Property(S): SystemFolder = C:windowssyswow64
Property(S): SourceDir = C:UserssbrownAppDataLocalTemp{A51AD424-F595-41A1-B9BB-68C6E1651D26}
Property(S): USERPROFILE = C:Userssbrown
Property(S): IS_MINOR_UPGRADE = 1
Property(S): ISSETUP_UISEQUENCE_PROCESSED = 1
Property(S): ISSETUPFILESCOMPLETED = Completed
Property(S): ISSETUPDRIVEN = 1
Property(S): INSTALLLEVEL = 1
Property(S): COMPANYNAME = Microsoft
Property(S): zmanda = C:ProgramDataMicrosoftWindowsStart MenuProgramsZmanda
Property(S): zmanda_1_zmanda_internet_backup = C:ProgramDataMicrosoftWindowsStart MenuProgramsZmandaZmanda Client for Windows
Property(S): AMANDA_SERVER = 10.209.129.22
Property(S): PackagecodeChanging = 1
Property(S): ProductToBeRegistered = 1
Property(S): ProductState = 5
Property(S): PackageCode = {D7758526-809F-426A-8751-C24DA1EF8B3B}
Property(S): MsiLogFileLocation = C:UserssbrownAppDataLocalTempZWCInstallLogFile.log
Property(S): VC_2005_REDIST = Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
Property(S): ZWC_EXISTS = 0
Property(S): NewProperty17 = 0
Property(S): ARPPRODUCTICON = ARPPRODUCTICON.exe
Property(S): DefaultUIFont = Tahoma8
Property(S): DWUSINTERVAL = 30
Property(S): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application: [1]
Property(S): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+ application: [1]
Property(S): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+ application: [1]
Property(S): IS_PROGMSG_XML_COSTING = Costing XML files...
Property(S): IS_PROGMSG_XML_CREATE_FILE = Creating XML file %s...
Property(S): IS_PROGMSG_XML_FILES = Performing XML file changes...
Property(S): IS_PROGMSG_XML_REMOVE_FILE = Removing XML file %s...
Property(S): IS_PROGMSG_XML_ROLLBACK_FILES = Rolling back XML file changes...
Property(S): IS_PROGMSG_XML_UPDATE_FILE = Updating XML file %s...
Property(S): IS_SQLSERVER_AUTHENTICATION = 0
Property(S): IS_SQLSERVER_USERNAME = sa
Property(S): ISVROOT_PORT_NO = 0
Property(S): Manufacturer = Zmanda
Property(S): ProductName = Zmanda Client for Windows Community Edition(x64)
Property(S): ProductVersion = 3.1.3
Property(S): PROGMSG_IIS_CREATEAPPPOOL = Creating application pool %s
Property(S): PROGMSG_IIS_CREATEAPPPOOLS = Creating application Pools...
Property(S): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s
Property(S): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories...
Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSION = Creating web service extension
Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS = Creating web service extensions...
Property(S): PROGMSG_IIS_EXTRACT = Extracting information for IIS virtual directories...
Property(S): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual directories...
Property(S): PROGMSG_IIS_EXTRACTDONEz = Extracted information for IIS virtual directories...
Property(S): PROGMSG_IIS_EXTRACTzDONE = Extracted information for IIS virtual directories...
Property(S): PROGMSG_IIS_REMOVEAPPPOOL = Removing application pool
Property(S): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...
Property(S): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
Property(S): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
Property(S): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...
Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension
Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions...
Property(S): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...
Property(S): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...
Property(S): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions...
Property(S): REBOOT = Suppress
Property(S): SecureCustomProperties = ISALWAYSINSTALLELEVATED;ISSETUPDRIVEN;ARPSYSTEMCOMPONENT;ARPNOMODIFY;ARPNOREMOVE;INSTALLDIR;ISFOUNDNEWERPRODUCTVERSION;USERNAME;COMPANYNAME;ISX_SERIALNUM;IS_SQLSERVER_LIST;IS_SQLSERVER_DATABASE;IS_SQLSERVER_AUTHENTICATION;IS_SQLSERVER_USERNAME;IS_SQLSERVER_SERVER;IS_SQLSERVER_PASSWORD;IS_NET_API_LOGON_USERNAME;IS_NET_API_LOGON_PASSWORD;IS_NEW_USER_CONFIRM_TEXT;IS_NEW_USER_SERVER_TEXT;IS_NEW_USER_GROUP_TEXT;IS_NEW_USER_NAME_TEXT;IS_NET_API_NEW_USER_PASSWORD;IS_NET_API_NEW_USER_NAME;IS_NET_API_NEW_USER_CONFIRM;IS_NEW_USER_PASSWORD_TEXT;IS_NET_API_NEW_USER_SERVER;IS_NET_API_NEW_USER_GROUP;IS_NET_API_GROUP_LIST;IS_NET_API_SERVER_LIST;IS_NET_API_SERVER_NEW_USER_LIST;IS_NET_API_USER_LIST;IS_NET_API_LOGON_DOMAIN_TOKEN;IS_NET_API_LOGON_USERNAME_TOKEN;SUPPORTDIR;SOFTWARE_ZMANDA_ZWC;SOFTWARE_ZMANDA_ZIB1;SOFTWARE_ZMANDA_ZIB;ISACTIONPROP1;ZWC_EXISTS;VC_2005_REDIST
Property(S): STANDARD_USE_SETUPEXE = This installation cannot be run by directly launching the MSI package. You must run setup.exe.
Property(S): PROGMSG_IIS_REMOVEWEBSITES = Removing IIS websites...
Property(S): PROGMSG_IIS_CREATEWEBSITE = Creating IIS website %s
Property(S): PROGMSG_IIS_CREATEWEBSITES = Creating IIS websites...
Property(S): DWUSLINK = CE3CB74FDEFB97B8CEACF7888EDB978FC96C908F49EC0088CE5C90AFFEFC577FD99BB0DF89AC
Property(S): ARPURLINFOABOUT =
http://www.Zmanda.com
Property(S): NewProperty21 = 0
Property(S): NewProperty16 = 0
Property(S): ARPCONTACT = Zmanda
Property(S): NewProperty15 = 0
Property(S): PRODUCT = 0
Property(S): BACKUPSET_LOCATION = 0
Property(S): CONFIG_ZWC = 1
Property(S): ZWC_ACTION = 1
Property(S): NewProperty40 = 0
Property(S): NewProperty41 = 0
Property(S): NewProperty39 = 0
Property(S): NewProperty38 = 0
Property(S): NewProperty36 = 0
Property(S): NewProperty37 = 0
Property(S): ARPHELPLINK =
http://network.zmanda.com
Property(S): COPY_OLD_DATA = 0
Property(S): JAVA_HOME = 0
Property(S): DISABLEADVTSHORTCUTS = 1
Property(S): IS_JAVA_INSTALLED = 1
Property(S): JRE_VERSION = 0
Property(S): PREV_INSTALL_DIR = 0
Property(S): MsiHiddenProperties = AMANDA_PASSWORD;ROOT_PASSWORD
Property(S): ALLUSERS = 1
Property(S): PRODUCT_TYPE_DC = 3
Property(S): PRODUCT_TYPE = 2
Property(S): NewProperty46 = 0
Property(S): NewProperty45 = 0
Property(S): NewProperty44 = 0
Property(S): NewProperty42 = 0
Property(S): REMOVE_FOLDER = 0
Property(S): NewProperty43 = 0
Property(S): NewProperty24 = 0
Property(S): NewProperty23 = 0
Property(S): PRODUCT_SHORT_NAME = Zmanda Client for Windows
Property(S): NewProperty14 = 0
Property(S): NewProperty2 = 0
Property(S): NewProperty20 = 0
Property(S): NewProperty1 = 0
Property(S): NewProperty29 = 0
Property(S): NewProperty3 = 0
Property(S): NewProperty4 = 0
Property(S): NewProperty5 = 0
Property(S): NewProperty6 = 0
Property(S): NewProperty7 = 0
Property(S): NewProperty8 = 0
Property(S): NewProperty9 = 0
Property(S): NewProperty10 = 0
Property(S): NewProperty11 = 0
Property(S): NewProperty12 = 0
Property(S): NewProperty13 = 0
Property(S): AMANDA_ROOT = amandaroot
Property(S): AMANDA_USER = amandabackup
Property(S): LAUNCH_ZIB = 0
Property(S): NewProperty18 = 0
Property(S): MsiLogging = voicewarmupx
Property(S): NewProperty19 = 0
Property(S): NewProperty28 = 0
Property(S): NewProperty35 = 0
Property(S): NewProperty22 = 0
Property(S): DOMAIN_USER = 0
Property(S): DOMAIN_NAME = 0
Property(S): NewProperty25 = 0
Property(S): NewProperty26 = 0
Property(S): NewProperty27 = 0
Property(S): NewProperty30 = 0
Property(S): NewProperty31 = 0
Property(S): NewProperty32 = 0
Property(S): NewProperty33 = 0
Property(S): NewProperty34 = 0
Property(S): SETUPEXENAME = setup.exe
Property(S): ARPINSTALLLOCATION = D:Program FilesZmandaZmanda Client for Windows Community Edition(x64)
Property(S): VersionNT64 = 601
Property(S): ProductLanguage = 1033
=== Logging stopped: 11/9/2010 11:41:46 ===
=== Logging started: 11/9/2010 11:41:46 ===
Action 11:41:46: CostInitialize. Computing space requirements
Action 11:41:46: FileCost. Computing space requirements
Action 11:41:46: CostFinalize. Computing space requirements
From: Prashant Joshi <prashant < at > zmanda.com>
To: Debbie O Connell <docrtp < at > yahoo.com>
Cc: amanda users list <amanda-users < at > amanda.org>
Sent: Tue, November 9, 2010 12:09:36 PM
Subject: Re: Zmanda Client for Windows(x64) upgrade has installer error
Hi Debbie,
I would need the following information to debug the issue:
1. Please send us the "ZWCInstall.log" located at %temp% & LogFile.txt under the "ZWC install dirDebug" to debug the issue.
2. What OS is ZWC installed on?
Regards,
Prashant
On Tue, Nov 9, 2010 at 9:57 PM, Debbie O Connell <docrtp < at > yahoo.com ([email]docrtp < at > yahoo.com[/email])> wrote:
We're trying to upgrade Zmanda Client for Windows from 2.6.1.2 (At revision:
20180, Jan 8, 2010) to Version 3.1.3 (64 bit) and having problems with the
installer. Any ideas?
I did not Uninstall the current version before running Setup to upgrade the
client to ZWC-Community-3.1.3-64bit
It says:
This setup will perform an upgrade of 'Zmanda Client for Windows C. E. (x64)'.
Continue? (Yes)
Prepares to install.
Welcome to the Zmanda Client for Windows C.E. (x64) Setup program
Upgrade Client. Continue. (Yes), Next, Install, Starts the install process and
then when
Zmanda Client for Windows C.E. (x64) is being installed on your system.
(Registering product)
The following error windows pop-up:
Zmanda Client for Windows Community Edition(x64) Error
Error 1316 A network error occurred while attempting to read from the file
C:UserssbrownAppDataLocalTemp{FA88036C-DD96-4DDA-A4FE-BF9EF3FA1D8F}ZCBInstaller.msi
Error: -1603 Fatal Error during Installation.
Consult Windows Installer Help (Msi.chm)
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