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Unhelpful help (was Re: Bacula and HP MSL2024autochanger)
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Post Unhelpful help (was Re: Bacula and HP MSL2024autochanger) 
I wonder if a small improvement would be to basically send them an e-
mail as part of the signup process which has some helpful links,
small manual TOC, etc.

I'm not sure to what extent you can customize the "Welcome to the
list" mailman message on sourceforge...

--
--Darien A. Hager
darien < at > et...
Mobile: (206) 734-5666

Post Unhelpful help (was Re: Bacula and HP MSL2024autochanger) 
On Mar 16, 2007, at 12:30 PM, C M Reinehr wrote:

Sometimes I just can't help myself. Should it be 'Baculite' or
'Baculan'.
Maybe we should hold another poll. ;-)

Well, it comes by night and sucks the vital essence from our
computers... If you extend the metaphor, we're the kings of our
respective server kingdoms (or often like to think so Razz), and we
willingly allow it. Vampiric Vassals. (Anti-Matthius-Corvinus-ians!)

But I wander off-topic, surely.

--
--Darien A. Hager
darien < at > et...
Mobile: (206) 734-5666

Post Unhelpful help (was Re: Bacula and HP MSL2024autochanger) 
On 3/16/07, Darien Hager <darien < at > et...> wrote:
I wonder if a small improvement would be to basically send them an e-
mail as part of the signup process which has some helpful links,
small manual TOC, etc.

I've seen that done on another list, including direct pointers to the
section of the FAQ that details how to report problems.

I think maybe one person has actually provided even the majority of
the requested information right off (and nobody all of it). Even
people who harp on about having read the FAQ provide little of the
requested information. The most common statement is "I know I should
upgrade, but...".

So, in my experience it may help, but I really doubt it. The sad fact
of life is that most people either don't read any of it (probably
because they're in too much of a rush to get their post in so they can
get help) or don't understand what they read (either language barriers
or a lack of a common knowledge space).

--
Please keep list traffic on the list.

Rob MacGregor
Whoever fights monsters should see to it that in the process he
doesn't become a monster. Friedrich Nietzsche

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