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Hello,

We are having a wierd issue where our admin account for CommVault is getting locked. This is not having any affect on backup jobs but does affect people who try to logon to the console with their account. Until the Commvault accounts gets unlocked no one can access the console. There has been no changes to the account and it has always been setup to "never expire". The account/password work to logon to Commvault. I don't see anywhere in Commcell or the MA's where there could be a problem. All the mount points work, backups restores work fine. Any help or suggestions would be greatly appreciated.

Thanks!

gary


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Hi Gary,

Do you have a aging policy on the local user accounts, e.g. the password
needs to be changed each 30 days forcefully ?

Kind regards,
Marcel Hergaarden
Netherlands

-----Original Message-----
From: commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email]) [mailto:commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email])] On Behalf
Of gar_fen
Sent: woensdag 9 mei 2012 17:44
To: commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email])
Subject: [commvault] CommVault "admin" account getting locked after upgrade
to 9.0

Hello,

We are having a wierd issue where our admin account for CommVault is getting
locked. This is not having any affect on backup jobs but does affect people
who try to logon to the console with their account. Until the Commvault
accounts gets unlocked no one can access the console. There has been no
changes to the account and it has always been setup to "never expire". The
account/password work to logon to Commvault. I don't see anywhere in
Commcell or the MA's where there could be a problem. All the mount points
work, backups restores work fine. Any help or suggestions would be greatly
appreciated.

Thanks!

gary


__._,_.___
Reply to sender ([email]marcel < at > hergaarden.nl?subject=RE%3A%20%5Bcommvault%5D%20CommVault%20%22admin%22%20account%20getting%20locked%20after%20upgrade%20to%209%2E0[/email]) | Reply to group ([email]commvault < at > yahoogroups.com?subject=RE%3A%20%5Bcommvault%5D%20CommVault%20%22admin%22%20account%20getting%20locked%20after%20upgrade%20to%209%2E0[/email]) | Reply via web post | Start a New Topic
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When you say admin account do you mean the account used to allow single sign on? What service pack are you on?


We are having other strange issues with authentication that just started after upgrading to sp6.


Andy




On May 9, 2012, at 11:44 AM, "gar_fen" <gar_fen < at > hotmail.com ([email]gar_fen < at > hotmail.com[/email])> wrote:




Hello,

We are having a wierd issue where our admin account for CommVault is getting locked. This is not having any affect on backup jobs but does affect people who try to logon to the console with their account. Until the Commvault accounts gets unlocked no one can access the console. There has been no changes to the account and it has always been setup to "never expire". The account/password work to logon to Commvault. I don't see anywhere in Commcell or the MA's where there could be a problem. All the mount points work, backups restores work fine. Any help or suggestions would be greatly appreciated.

Thanks!

gary



=
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__,_._,___

Hi Gary,

I have had the joy of dealing with that at various times. The usual culprit was either a service using the CV admin account for authentication with a bad password or a static share created again using the CV admin account with a bad password (maybe to a NAS or other CIFS share used by a MA)

Your best best (assuming you are in a Windows environment) is to leverage your domain controller(s) Security Logs and look for authentication failures after you unlock the account. If you have a log audit/consolidation tool this is much easier. There will usually be a few logs showing the host name or IP that is using the bad creds. Just note that once the account is locked any subsequent attempts will also trigger log events, so there is a decent chunk of noise to filter through. There's a MS KB that lists all of the event IDs and there are a few specific to bad passwords rather than attempts to login with a locked account.

Good luck hunting

--- In commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email]), "gar_fen" <gar_fen < at > ...> wrote:

Hello,

We are having a wierd issue where our admin account for CommVault is getting locked. This is not having any affect on backup jobs but does affect people who try to logon to the console with their account. Until the Commvault accounts gets unlocked no one can access the console. There has been no changes to the account and it has always been setup to "never expire". The account/password work to logon to Commvault. I don't see anywhere in Commcell or the MA's where there could be a problem. All the mount points work, backups restores work fine. Any help or suggestions would be greatly appreciated.

Thanks!

gary



__._,_.___
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__,_._,___

We are also on sp6 and yes it is the account to allow single sign on.

--- In commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email]), Andrew Edwards <drewedwards21 < at > ...> wrote:

When you say admin account do you mean the account used to allow single sign on? What service pack are you on?

We are having other strange issues with authentication that just started after upgrading to sp6.

Andy



On May 9, 2012, at 11:44 AM, "gar_fen" <gar_fen < at > ...> wrote:

Hello,

We are having a wierd issue where our admin account for CommVault is getting locked. This is not having any affect on backup jobs but does affect people who try to logon to the console with their account. Until the Commvault accounts gets unlocked no one can access the console. There has been no changes to the account and it has always been setup to "never expire". The account/password work to logon to Commvault. I don't see anywhere in Commcell or the MA's where there could be a problem. All the mount points work, backups restores work fine. Any help or suggestions would be greatly appreciated.

Thanks!

gary




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__,_._,___

Just to add...


1. By default, SQL 2008 Server uses minimum (0 MB) and maximum 2 GB on 32-bit operating systems. This setting can be changed by enabling “Use AWE to allocate Memory� on SQL database but this option is not enabled by default, to bring these settings into effect, SQL server had to be restarted. We set the memory values to 1 GB (min) and 6 GB (max) in our environment.




Thanks,
Yagnesh






From: Yagnesh Garg <yagneshgarg < at > yahoo.in>
To: "commvault < at > yahoogroups.com" <commvault < at > yahoogroups.com>
Sent: Wednesday, 9 May 2012 11:14 PM
Subject: Re: [commvault] CommVault "admin" account getting locked after upgrade to 9.0


Hi Gary,


We faced this issue recently in our environment . This issue rises due to insufficient memory (RAM) or paging space . In order to fix this issue we recycled the sql services on the commserver (after confirmation from commvault support) and the issue got resolved.


I hope this will work..


Thanks,
Yagnesh Garg
NOIDA- INDIA


From: "Hergaarden, Marcel" <marcel < at > hergaarden.nl>
To: commvault < at > yahoogroups.com
Sent: Wednesday, 9 May 2012 10:55 PM
Subject: RE: [commvault] CommVault "admin" account getting locked after upgrade to 9.0


Hi Gary,

Do you have a aging policy on the local user accounts, e.g. the password
needs to be changed each 30 days forcefully ?

Kind regards,
Marcel Hergaarden
Netherlands

-----Original Message-----
From: commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email]) [mailto:commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email])] On Behalf
Of gar_fen
Sent: woensdag 9 mei 2012 17:44
To: commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email])
Subject: [commvault] CommVault "admin" account getting locked after upgrade
to 9.0

Hello,

We are having a wierd issue where our admin account for CommVault is getting
locked. This is not having any affect on backup jobs but does affect people
who try to logon to the console with their account. Until the Commvault
accounts gets unlocked no one can access the console. There has been no
changes to the account and it has always been setup to "never expire". The
account/password work to logon to Commvault. I don't see anywhere in
Commcell or the MA's where there could be a problem. All the mount points
work, backups restores work fine. Any help or suggestions would be greatly
appreciated.

Thanks!

gary


















__._,_.___
Reply to sender ([email]yagneshgarg < at > yahoo.in?subject=Re%3A%20%5Bcommvault%5D%20CommVault%20%22admin%22%20account%20getting%20locked%20after%20upgrade%20to%209%2E0[/email]) | Reply to group ([email]commvault < at > yahoogroups.com?subject=Re%3A%20%5Bcommvault%5D%20CommVault%20%22admin%22%20account%20getting%20locked%20after%20upgrade%20to%209%2E0[/email]) | Reply via web post | Start a New Topic
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__,_._,___

Hi Gary,


We faced this issue recently in our environment . This issue rises due to insufficient memory (RAM) or paging space . In order to fix this issue we recycled the sql services on the commserver (after confirmation from commvault support) and the issue got resolved.


I hope this will work..


Thanks,
Yagnesh Garg
NOIDA- INDIA


From: "Hergaarden, Marcel" <marcel < at > hergaarden.nl>
To: commvault < at > yahoogroups.com
Sent: Wednesday, 9 May 2012 10:55 PM
Subject: RE: [commvault] CommVault "admin" account getting locked after upgrade to 9.0


Hi Gary,

Do you have a aging policy on the local user accounts, e.g. the password
needs to be changed each 30 days forcefully ?

Kind regards,
Marcel Hergaarden
Netherlands

-----Original Message-----
From: commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email]) [mailto:commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email])] On Behalf
Of gar_fen
Sent: woensdag 9 mei 2012 17:44
To: commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email])
Subject: [commvault] CommVault "admin" account getting locked after upgrade
to 9.0

Hello,

We are having a wierd issue where our admin account for CommVault is getting
locked. This is not having any affect on backup jobs but does affect people
who try to logon to the console with their account. Until the Commvault
accounts gets unlocked no one can access the console. There has been no
changes to the account and it has always been setup to "never expire". The
account/password work to logon to Commvault. I don't see anywhere in
Commcell or the MA's where there could be a problem. All the mount points
work, backups restores work fine. Any help or suggestions would be greatly
appreciated.

Thanks!

gary











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__,_._,___

It doesn't appear that memory is the issue, we have 16gb for our commserver. Thanks for the information! I'm still searching.

gary

--- In commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email]), Yagnesh Garg <yagneshgarg < at > ...> wrote:

Hi Gary,

We faced this issue recently in our environment . This issue rises due to insufficient memory (RAM) or paging space .  In order  to fix this issue we recycled the sql services on the commserver (after confirmation from commvault support) and the issue got resolved.

I hope this will work..

Thanks,
Yagnesh Garg
NOIDA- INDIA 


________________________________
From: "Hergaarden, Marcel" <marcel < at > ...>
To: commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email])
Sent: Wednesday, 9 May 2012 10:55 PM
Subject: RE: [commvault] CommVault "admin" account getting locked after upgrade to 9.0


 
Hi Gary,

Do you have a aging policy on the local user accounts, e.g. the password
needs to be changed each 30 days forcefully ?

Kind regards,
Marcel Hergaarden
Netherlands

-----Original Message-----
From: commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email]) [mailto:commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email])] On Behalf
Of gar_fen
Sent: woensdag 9 mei 2012 17:44
To: commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email])
Subject: [commvault] CommVault "admin" account getting locked after upgrade
to 9.0

Hello,

We are having a wierd issue where our admin account for CommVault is getting
locked. This is not having any affect on backup jobs but does affect people
who try to logon to the console with their account. Until the Commvault
accounts gets unlocked no one can access the console. There has been no
changes to the account and it has always been setup to "never expire". The
account/password work to logon to Commvault. I don't see anywhere in
Commcell or the MA's where there could be a problem. All the mount points
work, backups restores work fine. Any help or suggestions would be greatly
appreciated.

Thanks!

gary



__._,_.___
Reply to sender ([email]gar_fen < at > hotmail.com?subject=Re%3A%20CommVault%20%22admin%22%20account%20getting%20locked%20after%20upgrade%20to%209%2E0[/email]) | Reply to group ([email]commvault < at > yahoogroups.com?subject=Re%3A%20CommVault%20%22admin%22%20account%20getting%20locked%20after%20upgrade%20to%209%2E0[/email]) | Reply via web post | Start a New Topic
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__,_._,___

Have you opened a ticket with CV Support?

On Thu, May 10, 2012 at 9:21 AM, gar_fen <gar_fen < at > hotmail.com ([email]gar_fen < at > hotmail.com[/email])> wrote:
 
It doesn't appear that memory is the issue, we have 16gb for our commserver. Thanks for the information! I'm still searching.

gary

--- In commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email]), Yagnesh Garg <yagneshgarg < at > ...> wrote:

Hi Gary,


We faced this issue recently in our environment . This issue rises due to insufficient memory (RAM) or paging space .  In order  to fix this issue we recycled the sql services on the commserver (after confirmation from commvault support) and the issue got resolved.

I hope this will work..

Thanks,
Yagnesh Garg

NOIDA- INDIA 


________________________________
From: "Hergaarden, Marcel" <marcel < at > ...>
To: commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email])
Sent: Wednesday, 9 May 2012 10:55 PM
Subject: RE: [commvault] CommVault "admin" account getting locked after upgrade to 9.0



 
Hi Gary,

Do you have a aging policy on the local user accounts, e.g. the password
needs to be changed each 30 days forcefully ?

Kind regards,
Marcel Hergaarden
Netherlands

-----Original Message-----
From: commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email]) [mailto:commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email])] On Behalf
Of gar_fen
Sent: woensdag 9 mei 2012 17:44
To: commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email])
Subject: [commvault] CommVault "admin" account getting locked after upgrade
to 9.0

Hello,

We are having a wierd issue where our admin account for CommVault is getting
locked. This is not having any affect on backup jobs but does affect people
who try to logon to the console with their account. Until the Commvault
accounts gets unlocked no one can access the console. There has been no
changes to the account and it has always been setup to "never expire". The
account/password work to logon to Commvault. I don't see anywhere in
Commcell or the MA's where there could be a problem. All the mount points
work, backups restores work fine. Any help or suggestions would be greatly
appreciated.

Thanks!

gary













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I had the same problem after upgrading to 9.0. I did not find the root cause however resetting the password in Active Directory resolved the problem for me.
Marc

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No I have not. I was going to do that last after all else fails. I seem to get better/faster results posting here first.

--- In commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email]), Troy Whistman <troy.whistman < at > ...> wrote:

Have you opened a ticket with CV Support?

On Thu, May 10, 2012 at 9:21 AM, gar_fen <gar_fen < at > ...> wrote:

**


It doesn't appear that memory is the issue, we have 16gb for our
commserver. Thanks for the information! I'm still searching.

gary


--- In commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email]), Yagnesh Garg <yagneshgarg < at > > wrote:

Hi Gary,

We faced this issue recently in our environment . This issue rises due
to insufficient memory (RAM) or paging space .  In order  to fix this
issue we recycled the sql services on the commserver (after confirmation
from commvault support) and the issue got resolved.


I hope this will work..

Thanks,
Yagnesh Garg
NOIDA- INDIAÂ


________________________________
From: "Hergaarden, Marcel" <marcel < at > >

To: commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email])
Sent: Wednesday, 9 May 2012 10:55 PM
Subject: RE: [commvault] CommVault "admin" account getting locked after
upgrade to 9.0


Â
Hi Gary,

Do you have a aging policy on the local user accounts, e.g. the password
needs to be changed each 30 days forcefully ?

Kind regards,
Marcel Hergaarden
Netherlands

-----Original Message-----
From: commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email]) [mailto:commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email])] On
Behalf
Of gar_fen
Sent: woensdag 9 mei 2012 17:44
To: commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email])
Subject: [commvault] CommVault "admin" account getting locked after
upgrade
to 9.0

Hello,

We are having a wierd issue where our admin account for CommVault is
getting
locked. This is not having any affect on backup jobs but does affect
people
who try to logon to the console with their account. Until the Commvault
accounts gets unlocked no one can access the console. There has been no
changes to the account and it has always been setup to "never expire".
The
account/password work to logon to Commvault. I don't see anywhere in
Commcell or the MA's where there could be a problem. All the mount points
work, backups restores work fine. Any help or suggestions would be
greatly
appreciated.

Thanks!

gary







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