Thanks for the response Bill. If you can find the TR or the registry information that would be great!
Leslie
-----Original Message-----
From: Bill Willis [mailto:Bill.Willis < at > swgas.com ([email]Bill.Willis%40swgas.com[/email])]
Sent: Friday, April 15, 2011 4:31 PM
To: kaneda.san.sec < at > gmail.com ([email]kaneda.san.sec%40gmail.com[/email]); commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email])
Cc: Leslie Lopez
Subject: Re: [commvault] Failed to create a VSS snapshot
I'm not at my terminal. This is what my windows admin forwarded me this afternoon
There was a registry entry that had a mis-configured path. The path was something like.... c:/pathpathdjfa; it should have been c:pathpathdjfa; so there was a forward slash after c: instead of a back slash.
-----Original Message-----
From: Luke <kaneda.san.sec < at > gmail.com ([email]kaneda.san.sec%40gmail.com[/email])>
Cc: Willis, Bill <Bill.Willis < at > swgas.com ([email]Bill.Willis%40swgas.com[/email])>
Cc: <llopez < at > isd.lacounty.gov ([email]llopez%40isd.lacounty.gov[/email])>
To: <commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email])>
Sent: 4/15/2011 4:27:30 PM
Subject: Re: [commvault] Failed to create a VSS snapshot
Hey Bill,
Do you still have the TR#? Leslie could give it to cv, who can go chase
the original tech down and see what the fix was.
Luke
On 16 April 2011 09:25, Bill Willis <bill.willis < at > swgas.com ([email]bill.willis%40swgas.com[/email])> wrote:
I also had this error on a new ms cluster and the fix was a miswritten
path in the registry (wrong slash direction). Cv tech support did the
fix so I can't be more specific.
-----Original Message-----
From: Leslie Lopez <llopez < at > isd.lacounty.gov ([email]llopez%40isd.lacounty.gov[/email])>
To: commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email]) <commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email])>
Sent: 4/15/2011 4:21:00 PM
Subject: RE: [commvault] Failed to create a VSS snapshot
Oh yes, forgot to include that. At the time of the failure, the App
log displays the following message. Another bit of information, these
are all VM's from the same image, sigh.....about 30 out there in
production. Very random errors and we can't pinpoint what triggers it.
A theory that Microsoft had was that CommVault was not releasing the
writer after the backup had completed. Eventually that would reach
some threshold where it would cause the writers to fail. But CommVault
stated clearly in the log that it is releasing the writers. "It's not
us, it's them...." hehehehe
Log Name: Application
Source: VSS
Date: 4/14/2011 8:48:06 PM
Event ID: 12347
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: SERVER
Description:
Volume Shadow Copy Service error: An internal inconsistency was
detected in trying to contact shadow copy service writers. The
Registry Writer failed to respond to a query from VSS. Please check to
see that the Event Service and Volume Shadow Copy Service are
operating properly, and please check the Application event log for any other events.
Operation:
Gathering Writer Data
Executing Asynchronous Operation
Context:
Execution Context: Requestor
Current State: GatherWriterMetadata
From: commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email]) [mailto:commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email])] On
Behalf Of Luke
Sent: Friday, April 15, 2011 4:16 PM
To: commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email])
Subject: Re: [commvault] Failed to create a VSS snapshot
Any visible errors from VSS in your application/system event logs?
On 16-Apr-2011 9:13 AM, "Leslie Lopez" <llopez < at > isd.lacounty.gov ([email]llopez%40isd.lacounty.gov[/email])<mailto:
llopez < at > isd.lacounty.gov ([email]llopez%40isd.lacounty.gov[/email])>> wrote:
Here hoping someone else has seen this error. This is only happening
on
Windows 2008 servers.
The System State fails with the following error:
"Description: Failed to create a VSS snapshot and it is required in
order
to run a system state backup. Failing the scan."
If I run the command vssadmin list writers, the writers are in a
Failed
state. Here is an example:
Writer name: 'IIS Metabase Writer'
Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
Writer Instance Id: {b1e90fd2-b5d0-406b-961e-6c33ed289ea1}
State: [7] Failed
Last error: No error
Writer name: 'IIS Config Writer'
Writer Id: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}
Writer Instance Id: {0935df8b-cfd9-4625-a168-ce7a42f344ce}
State: [1] Stable
Last error: No error
Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {1ab9a3e1-b522-4430-9104-9bf2a3803092}
State: [7] Failed
Last error: No error
CommVault states it's a Microsoft issue, we believe so as well. We
will
continue to escalate through Microsoft but I'm hoping someone else has
experienced this.
The workaround is to reboot the servers and the writers are fine and
backups are happy until they fail randomly. It's not practical to keep
rebooting these servers but that's our workaround for now.
Any ideas?
Thanks!
Leslie
The information in this electronic mail communication (e-mail)
contains confidential information which is the property of the sender
and may be protected by the attorney-client privilege and/or attorney
work product doctrine. It is intended solely for the addressee. Access
to this e-mail by anyone else is unauthorized by the sender. If you
are not the intended recipient, you are hereby notified that any
disclosure, copying, or distribution of the contents of this e-mail
transmission or the taking or omission of any action in reliance
thereon or pursuant thereto, is prohibited, and may be unlawful. If
you received this e-mail in error, please notify us immediately of
your receipt of this message by e-mail and destroy this communication, any attachments, and all copies thereof.
Southwest Gas Corporation does not guarantee the privacy or security
of information transmitted by facsimile or other unsecure electronic
means. By choosing to send or receive confidential or personal
identifying information via facsimile or unencrypted e-mail, you
consent to accept any associated risk.
Thank you for your cooperation.
The information in this electronic mail communication (e-mail) contains confidential information which is the property of the sender and may be protected by the attorney-client privilege and/or attorney work product doctrine. It is intended solely for the addressee. Access to this e-mail by anyone else is unauthorized by the sender. If you are not the intended recipient, you are hereby notified that any disclosure, copying, or distribution of the contents of this e-mail transmission or the taking or omission of any action in reliance thereon or pursuant thereto, is prohibited, and may be unlawful. If you received this e-mail in error, please notify us immediately of your receipt of this message by e-mail and destroy this communication, any attachments, and all copies thereof.
Southwest Gas Corporation does not guarantee the privacy or security of information transmitted by facsimile or other unsecure electronic means. By choosing to send or receive confidential or personal identifying information via facsimile or unencrypted e-mail, you consent to accept any associated risk.
Thank you for your cooperation.
__._,_.___
Reply to sender ([email]LLopez < at > isd.lacounty.gov?subject=RE%3A%20%5Bcommvault%5D%20Failed%20to%20create%20a%20VSS%20snapshot[/email]) | Reply to group ([email]commvault < at > yahoogroups.com?subject=RE%3A%20%5Bcommvault%5D%20Failed%20to%20create%20a%20VSS%20snapshot[/email]) |
Reply via web post |
Start a New Topic
Messages in this topic (
Recent Activity:
Visit Your Group
Commvault Documentation here:
http://documentation.commvault.com/
Text-Only ([email]commvault-traditional < at > yahoogroups.com?subject=Change Delivery Format: Traditional[/email]), Daily Digest ([email]commvault-digest < at > yahoogroups.com?subject=Email Delivery: Digest[/email]) • Unsubscribe ([email]commvault-unsubscribe < at > yahoogroups.com?subject=Unsubscribe[/email]) •
Terms of Use
.
[img]http://geo.yahoo.com/serv?s=97359714/grpId=7450851/grpspId=1707277520/msgId=4973/stime=1303137513/nc1=1/nc2=2/nc3=3[/img]
__,_._,___
