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GroupWise DB failed
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Post GroupWise DB failed 
Hi Guys,

We need to backup GroupWise database but always fail with the error message below:

3548 e14 11/21 20:12:18 519 Servant    [---- SCHEDULED BACKUP REQUEST ----], taskid [203] Clnt[idjkt_mail] AppType[GroupWise DB][71] BkpSet[defaultBackupSet] SubClnt[default] BkpLevel[Full][1]
3548 de0 11/21 20:12:20 519 Scheduler  Phase [4-Scan] (0,0) started on [idjkt_mail] - GWDBScan -j 519 -a 2:54 -t 1 -d wwf-mserver*wwf-mserver*8400*8402 -r 0 -ab 0 -i 1 -cs wwf-mserver  -jt 519:4:1  -mountPath
3548 6d0 11/21 20:12:20 519 Servant    Reg [Control] received. Host [idjkt_mail] plattype = 4. Token [(null)]
3548 6d0 11/21 20:12:25 519 Scheduler  Phase [Failed] message received from [idjkt_mail] Module [GWDBSCAN] Token [519:4:1] restartPhase [0]
3548 6d0 11/21 20:12:25 ### AppManager JMAppMgr::getValidateArchiveIndexPhase() failed. Returning false
3548 6d0 11/21 20:12:26 519 JobSvr Obj Phase [4-Scan] for Backup Job Failed. Backup will continue with phase [Scan].

< at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at >
Machine : idjkt_mail
File    : Galaxy.log
< at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at >
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   Unknown IFind Command Line Argument: -mountPath
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_UseArchiveBit=0
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_AppManCommServerHost=wwf-mserver
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_AppManPort=0
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_IndexOveride=1
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_DataServer=wwf-mserver*wwf-mserver*8400*8402
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_JobID=519
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_AppIDString=2:54
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_CommCellID=2
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_AppID=54
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_eBackupLevel=0x1
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_tReferenceTime=0
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   Creating Backup Job Object
0 1460  11/21 20:12:33      519 info     EvEvent                 CVBkpJobClient::init(): Initializing job object with token [519:4:1].
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   Creating Job Control Object
0 1460  11/21 20:12:34      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1460  11/21 20:12:34      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1460  11/21 20:12:34      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1460  11/21 20:12:34      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1460  11/21 20:12:34      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1460  11/21 20:12:35      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1460  11/21 20:12:35      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1460  11/21 20:12:35      519 INFO     CVSLib     CVSession    CVSessionAttachRemoteCommand: remoteHostName='idjkt_mail'
0 1460  11/21 20:12:36      519 INFO     CVSLib     CVSession    Sending Execute Remote Command: GWDBDscr.NLM -j 519 -a 2:54
0 1466  11/21 20:12:36      519 WARNING  GWDBDscr   GWDBDiscove  Successfully attached back to requester
0 1466  11/21 20:12:36      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1466  11/21 20:12:36      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1466  11/21 20:12:36      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1466  11/21 20:12:37      519 WARNING  GWDBDscr   GWDBDiscove  Scanning subclient 54 content
0 1466  11/21 20:12:37      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1466  11/21 20:12:37      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1466  11/21 20:12:37      519 WARNING  GWDBDscr   GWDBDiscove  Scanning subclient 55 content
0 1466  11/21 20:12:37      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1466  11/21 20:12:37      519 WARNING  GWDBDscr   GWDBDiscove  Beginning Browse for Discover
0 1466  11/21 20:12:37      519 WARNING  GWDBBrse   GWDBBrowse   Beginning GroupWise Browse for
0 1466  11/21 20:12:37      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1466  11/21 20:12:38      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer..
0 1466  11/21 20:12:38      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1466  11/21 20:12:38      519 WARNING  CVSMS      CVSMS        Failed to list target services, (0) Unknown SMS error - 0x0.
0 1466  11/21 20:12:38      519 WARNING  GWDBBrse   GWDBBrowse   Failed to connect to SMS as .CN=admin.O=WWF.C=ID, 130005
0 1466  11/21 20:12:38      519 WARNING  GWDBBrse   GWDBBrowse   Failed to initialize SMS Browse
0 1466  11/21 20:12:38      519 WARNING  CLBrowse   CLBrowse     Data Object failed to begin browse
0 1466  11/21 20:12:38      519 WARNING  CVSMS      CVSMS        NWSMTSScanDataSetBegin(ERROR LOG) returned (fffeffff), Invalid connection.
0 1466  11/21 20:12:38      519 WARNING  CVSMS      CVSMS        Failed to scan data set ERROR LOG, Possible program error - Contact CommVault Systems, Inc..
0 1466  11/21 20:12:38      519 WARNING  GWDBDscr   GWDBDiscove  Failed to Begin Client Browse, -1485100600
0 1466  11/21 20:12:38      519 WARNING  GWDBDscr   GWDBDiscove  Sending last APPMAN_GENERAL_MSG_ID
0 1460  11/21 20:12:38      519 WARNING  CLBackup   CLBackData   There is no new content
0 1460  11/21 20:12:38      519 WARNING  CLBackup   CLBackData   Initializing GroupWise DB Scan Object
0 1460  11/21 20:12:38      519 WARNING  CVSMS      CVSMS        Failed to list target services, (0) Unknown SMS error - 0x0.
0 1460  11/21 20:12:38      519 WARNING  CLBackup   CLBackData   Failed to connect to SMS as .CN=admin.O=WWF.C=ID, 130005
0 1460  11/21 20:12:38      519 WARNING  CLBackup   CLBackData   Failed to Initialize SMS IFind Data, 135004
0 1460  11/21 20:12:38      519 WARNING  GWDBScan   GWDBScan     Failed to Initialize IFind Data Object, 1
0 1460  11/21 20:12:38      519 WARNING  GWDBScan   GWDBScan     Overriding the Start Time with the Reference Time
0 1460  11/21 20:12:38      519 WARNING  CLBackup   CLBackData   Deinitializing GroupWise DB Scan Object
0 1460  11/21 20:12:38      519 WARNING  CVSMS      CVSMS        NWSMTSScanDataSetBegin(ERROR LOG) returned (fffeffff), Invalid connection.
0 1460  11/21 20:12:38      519 WARNING  CVSMS      CVSMS        Failed to scan data set ERROR LOG, Possible program error - Contact CommVault Systems, Inc..
0 1460  11/21 20:12:38      519 WARNING  EvEvent                 BKP CALLED COMPLETE (PHASE Status::FAIL), 519. Token [519:4:1]
0 1460  11/21 20:12:39      519 MAJOR    CLBackup   CVBackupApp  Job 519 Scan Phase Failed for default

Please share your experience for solving this issue.

Regards,

Muhadi


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Post GroupWise DB failed 
Hello,

From the log it looks like the job is having trouble logging into SMS in order to discover and scan the databases that it needs to backup. Check the following things to make sure that everything is in order to run a GroupWise backup.

- TSAFSGW: Is the GroupWise TSA, TSAFSGW.NLM, loaded? In order to load this NLM properly, a .NCF file must be used to indicate the location of each database with a /HOME- switch. Don't forget to load TSAFS with the EnableGW switch.

- Users: Does the user who is configured to run backups and restores for that iDA have the proper credentials needed to run a scan of the databases?

- SMDR: Is SMDR in a good state? Sometimes loading it with "load smdr new" helps resolve an issue.

The failed to connect to SMS error is usually either the NLM is not loaded, the user's credentials are incorrect or not valid or SMS is just in a bad state. One of those things could be the problem.

-Eric

--- In commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email]), muhadi skom <muhadi_skom < at > ...> wrote:

Hi Guys,

We need to backup GroupWise database but always fail with the error message below:


3548 e14 11/21 20:12:18 519 Servant    [---- SCHEDULED BACKUP REQUEST ----], taskid [203] Clnt[idjkt_mail] AppType[GroupWise DB][71] BkpSet[defaultBackupSet] SubClnt[default] BkpLevel[Full][1]
3548 de0 11/21 20:12:20 519 Scheduler  Phase [4-Scan] (0,0) started on [idjkt_mail] - GWDBScan -j 519 -a 2:54 -t 1 -d wwf-mserver*wwf-mserver*8400*8402 -r 0 -ab 0 -i 1 -cs wwf-mserver  -jt 519:4:1  -mountPath
3548 6d0 11/21 20:12:20 519 Servant    Reg [Control] received. Host [idjkt_mail] plattype = 4. Token [(null)]
3548 6d0 11/21 20:12:25 519 Scheduler  Phase [Failed] message received from [idjkt_mail] Module [GWDBSCAN] Token [519:4:1] restartPhase [0]
3548 6d0 11/21 20:12:25 ### AppManager JMAppMgr::getValidateArchiveIndexPhase() failed. Returning false
3548 6d0 11/21 20:12:26 519 JobSvr Obj Phase [4-Scan] for Backup Job Failed. Backup will continue with phase [Scan].

< at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at >
Machine : idjkt_mail
File    : Galaxy.log
< at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at > < at >
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   Unknown IFind Command Line Argument: -mountPath
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_UseArchiveBit=0
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_AppManCommServerHost=wwf-mserver
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_AppManPort=0
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_IndexOveride=1
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_DataServer=wwf-mserver*wwf-mserver*8400*8402
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_JobID=519
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_AppIDString=2:54
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_CommCellID=2
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_AppID=54
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_eBackupLevel=0x1
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   m_tReferenceTime=0
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   Creating Backup Job Object
0 1460  11/21 20:12:33      519 info     EvEvent                 CVBkpJobClient::init(): Initializing job object with token [519:4:1].
0 1460  11/21 20:12:33      519 WARNING  CLBackup   CLIFindEng   Creating Job Control Object
0 1460  11/21 20:12:34      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1460  11/21 20:12:34      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1460  11/21 20:12:34      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1460  11/21 20:12:34      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1460  11/21 20:12:34      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1460  11/21 20:12:35      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1460  11/21 20:12:35      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1460  11/21 20:12:35      519 INFO     CVSLib     CVSession    CVSessionAttachRemoteCommand: remoteHostName='idjkt_mail'
0 1460  11/21 20:12:36      519 INFO     CVSLib     CVSession    Sending Execute Remote Command: GWDBDscr.NLM -j 519 -a 2:54
0 1466  11/21 20:12:36      519 WARNING  GWDBDscr   GWDBDiscove  Successfully attached back to requester
0 1466  11/21 20:12:36      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1466  11/21 20:12:36      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1466  11/21 20:12:36      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1466  11/21 20:12:37      519 WARNING  GWDBDscr   GWDBDiscove  Scanning subclient 54 content
0 1466  11/21 20:12:37      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1466  11/21 20:12:37      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1466  11/21 20:12:37      519 WARNING  GWDBDscr   GWDBDiscove  Scanning subclient 55 content
0 1466  11/21 20:12:37      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1466  11/21 20:12:37      519 WARNING  GWDBDscr   GWDBDiscove  Beginning Browse for Discover
0 1466  11/21 20:12:37      519 WARNING  GWDBBrse   GWDBBrowse   Beginning GroupWise Browse for
0 1466  11/21 20:12:37      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1466  11/21 20:12:38      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer..
0 1466  11/21 20:12:38      519 WARNING  CVAppMgr   AppMgrNet    [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer.
0 1466  11/21 20:12:38      519 WARNING  CVSMS      CVSMS        Failed to list target services, (0) Unknown SMS error - 0x0.
0 1466  11/21 20:12:38      519 WARNING  GWDBBrse   GWDBBrowse   Failed to connect to SMS as .CN=admin.O=WWF.C=ID, 130005
0 1466  11/21 20:12:38      519 WARNING  GWDBBrse   GWDBBrowse   Failed to initialize SMS Browse
0 1466  11/21 20:12:38      519 WARNING  CLBrowse   CLBrowse     Data Object failed to begin browse
0 1466  11/21 20:12:38      519 WARNING  CVSMS      CVSMS        NWSMTSScanDataSetBegin(ERROR LOG) returned (fffeffff), Invalid connection.
0 1466  11/21 20:12:38      519 WARNING  CVSMS      CVSMS        Failed to scan data set ERROR LOG, Possible program error - Contact CommVault Systems, Inc..
0 1466  11/21 20:12:38      519 WARNING  GWDBDscr   GWDBDiscove  Failed to Begin Client Browse, -1485100600
0 1466  11/21 20:12:38      519 WARNING  GWDBDscr   GWDBDiscove  Sending last APPMAN_GENERAL_MSG_ID
0 1460  11/21 20:12:38      519 WARNING  CLBackup   CLBackData   There is no new content
0 1460  11/21 20:12:38      519 WARNING  CLBackup   CLBackData   Initializing GroupWise DB Scan Object
0 1460  11/21 20:12:38      519 WARNING  CVSMS      CVSMS        Failed to list target services, (0) Unknown SMS error - 0x0.
0 1460  11/21 20:12:38      519 WARNING  CLBackup   CLBackData   Failed to connect to SMS as .CN=admin.O=WWF.C=ID, 130005
0 1460  11/21 20:12:38      519 WARNING  CLBackup   CLBackData   Failed to Initialize SMS IFind Data, 135004
0 1460  11/21 20:12:38      519 WARNING  GWDBScan   GWDBScan     Failed to Initialize IFind Data Object, 1
0 1460  11/21 20:12:38      519 WARNING  GWDBScan   GWDBScan     Overriding the Start Time with the Reference Time
0 1460  11/21 20:12:38      519 WARNING  CLBackup   CLBackData   Deinitializing GroupWise DB Scan Object
0 1460  11/21 20:12:38      519 WARNING  CVSMS      CVSMS        NWSMTSScanDataSetBegin(ERROR LOG) returned (fffeffff), Invalid connection.
0 1460  11/21 20:12:38      519 WARNING  CVSMS      CVSMS        Failed to scan data set ERROR LOG, Possible program error - Contact CommVault Systems, Inc..
0 1460  11/21 20:12:38      519 WARNING  EvEvent                 BKP CALLED COMPLETE (PHASE Status::FAIL), 519. Token [519:4:1]
0 1460  11/21 20:12:39      519 MAJOR    CLBackup   CVBackupApp  Job 519 Scan Phase Failed for default



Please share your experience for solving this issue.


Regards,

Muhadi



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