Hi.
Env
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CV9 SP6 on commserv, Media agent and all other clients- sp6a
Mailbox agent is installed on the commserv
Issue: when install sp6a on the commserve successfully, backup of mailbox agent failed saying “Network receive failed: The network connection was lost unexpectedly”
All other clients- sp6a installed fine and backups are working fine. Only affected commserve with mailbox agent installed
Details of some logs
Log- jobmanager.log
Found these errors
Phase [8-Backup] (0,0) started on [EHT-PAR-B-BACKS] - ExTiMBStartBackup.exe -j 7328 -a 2:27 -c EHT-PAR-B-BACKS -m EHT-PAR-B-BACKS*EHT-PAR-B-BACKS*8400*8402 -t 2 -r 1338590757 -i 2 -jt 7328:8:1:1
3616 10d8 06/06 16:32:09 7328 Servant Reg [Control] received. Host [EHT-PAR-B-BACKS] plattype = 4. Token [7328:8:1:1]
3616 10d8 06/06 16:32:15 7328 Scheduler Set pending cause [The job is pending because: Network receive failed: The network connection was lost unexpectedly.]::Client [EHT-PAR-B-BACKS] Application [CVD] Message Id [1375731870] RCID [0] ReservationId [0]. Level [0] flags [0] id [0] overwrite [0] append [0] CustId[1375731840].
3616 163c 06/06 16:33:22 7328 Liveliness Abnormally terminated job detected for job [7328:8:1:1]
3616 163c 06/06 16:33:22 7328 Control -- TERMINATE -- (killing processes -- [IsAlive] operation)
3616 163c 06/06 16:33:22 7328 Control Registration Status [Registered]
3616 115c 06/06 16:33:23 7328 Servant Control Response [Terminated] received from [EHT-PAR-B-BACKS]
3616 163c 06/06 16:33:23 7328 Service -> ABNORMALLY TERMINATED JOB [7328:8:1:1] <-- Detected as part of a [IsAlive] operation.
3616 1798 06/06 16:33:23 7328 Scheduler Ignored pending cause [Loss of control process ExTiMBStartBackup.exe. Possible causes: 1. The control process has unexpectedly died. Check Dr Watson log or core file. 2. The communication to the control process machine EHT-PAR-B-BACKS might have gone down due to network errors. 3. If the machine EHT-PAR-B-BACKS is a cluster, it may have failed over. 4. The machine EHT-PAR-B-BACKS may have rebooted.]::Client [EHT-PAR-B-BACKS] Application [JobManager] Message Id [318767703] RCID [0] Reservation Id [0]. Level [0] flags [0] id [0] overwrite [0] append [0] CustId[0].
3616 10d8 06/06 16:33:23 7328 Scheduler Phase [Failed] message received from [Job Manager] Module [JobManager] Token [7328:8:1:1] restartPhase [0]
3616 10d8 06/06 16:33:23 7328 JobSvr Obj Phase [8-Backup] for Backup Job Failed. Backup will continue with phase [Backup].
On cvd log
CVD.log(28403): 3084 16f4 06/06 16:32:15 7328 6464-4124453 [ DSBACKUP ] Archive File creation succeeded Type: 16 SubType: 131 Status: 0 EventErrorCode: 0
CVD.log(28404): 3084 38c 06/06 16:32:15 #### SdtNetLink::recvAll() - Network receive failed: The network connection was lost unexpectedly.
CVD.log(28405): 3084 38c 06/06 16:32:15 7328 SdtBase::setLastErr: Setting last err [59][Network receive failed: The network connection was lost unexpectedly.] RCId [6464]
CVD.log(28406): 3084 38c 06/06 16:32:15 7328 SdtTail::onIncomingData: Client [SDTPipe_EHT-PAR-B-BACKS_EHT-PAR-B-BACKS_7328_1338993130_4552_5744]. Id [2696]. Cannot recv message from the tail. Error [Network receive failed: The network connection was lost unexpectedly.][59] RCId [6464]
CVD.log(28407): 3084 16b0 06/06 16:32:15 7328 SdtTailServer::DropClientWorker: Removing Client [SDTPipe_EHT-PAR-B-BACKS_EHT-PAR-B-BACKS_7328_1338993130_4552_5744], Id [2696] from the list. RCId [6464]
CVD.log(28408): 3084 16b0 06/06 16:32:15 #### EvEvent::setMsgEventArguments() - MsgId[0x5200009e], Arg[1] = [1375731840]
CVD.log(28409): 3084 16b0 06/06 16:32:15 #### EvEvent::setMsgEventArguments() - MsgId[0x5200009e], Arg[2] = [1375731771]
CVD.log(28410): 3084 16b0 06/06 16:32:15 #### EvEvent::setMsgEventArguments() - [MsgId[0x5200009e][]: [2] Args Pushed, [1] Args expected.
CVD.log(28411): 3084 ee8 06/06 16:32:15 #### ** CVSession::sendBytes(...) iSocketMember=2080 send failed, err=[1][10054][Une connexion existante a dû être fermée par l’hôte distant.].
CVD.log(28413): 3084 16b0 06/06 16:32:15 #### deinitializeSDTpipeline CALLED for pipelineID [SDTPipe_EHT-PAR-B-BACKS_EHT-PAR-B-BACKS_7328_1338993130_4552_5744] 7328
CVD.log(28415): 3084 ee8 06/06 16:32:15 #### ** CVSession::sendMessageInt(...):
Any help will be appreciated
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