I ended up calling support. We got around the scsi errors. Support disabled the troublesome scsi commands. It's not in front of me right now, but I think it was on the library's drive properties tab.
I'm calling this one resolved. Thanks very much for all the input!
James
--- In commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email]), Mark Edwards <mark.p.edwards < at > ...> wrote:
hey Rowan.
TUR can be an issue with fabric attached libraries - interesting that it
also may affect iSCSI too.
m
On Thu, Mar 11, 2010 at 11:00, Rowan Gillson <r.gillson < at > ...> wrote:
James,
I'd recommend a read of the following MS KB article
http://support.microsoft.com/kb/842411
<
http://support.microsoft.com/kb/842411>You might need to disable TUR
polling as it may (and from past experience has) resolve this type of issue.
Regards
Rowan
On 11/03/2010, at 6:16 AM, james_nac wrote:
Disabling the medium changer does not affect the SCSI reservation errors.
The results of the scanscsitool are below.
Thanks again for the replies.
Usage: scanscsitool [option1|option2|...]
Host options:
-h <hostname> : Galaxy MediaAgent name
-i <instanceName> : Galaxy Instance name
Auto config options for MediaAgent(with '-h' option):
-n <libraryName> : Library Alias Name, if set, only configure the matched
library
-l <libraryId> : Library ID, if libraryId = 0, all detected libraries will
be configured
-s <libSerial#> : Library serial number, if not set, all detected libraries
will be configured
-a <magLibraryName> : Magnetic Library Alias Name, if set, only configure
the matched magnetic library
-m <magLibraryId> : Magnetic Library ID, if not set, a new Magnetic Library
will be configured
-f <mountpath> : Mount path
-u <username> : User name for network mount path
-p <password> : Password for network mount path
Please wait...
*** SCSI Information ***
** Library Information
Scsi Port : Scsi1
Base Bus : 0
Base Target : 6
Base Lun : 0
Vendor : IBM
Model : 3573-TL
Firmware : 7.40
SerialNumber : 00X2U78L2110_LL0
WWN :
Drive Count : 1
Base Address : 256
Access Path : scsidev < at > Scsi1:0.6.0
Accessible : Yes
Drive1 Identifier: IBM ULT3580-TD4 1310182511
** Disk Drive Information
Scsi Port : Scsi0
Base Bus : 0
Base Target : 0
Base Lun : 0
Vendor : XEN
Model : PV DISK
Firmware : 0000
SerialNumber :
WWN :
Access Path : \.PHYSICALDRIVE0
DeviceNumber : -1
Accessible : No
** Disk Drive Information
Scsi Port : Scsi1
Base Bus : 0
Base Target : 0
Base Lun : 0
Vendor : PIVOT3
Model : RAIGE VOLUME
Firmware : 0402
SerialNumber :
WWN :
Access Path : \.PHYSICALDRIVE1
DeviceNumber : -1
Accessible : No
** Disk Drive Information
Scsi Port : Scsi1
Base Bus : 0
Base Target : 1
Base Lun : 0
Vendor : PIVOT3
Model : RAIGE VOLUME
Firmware : 0402
SerialNumber :
WWN :
Access Path : \.PHYSICALDRIVE2
DeviceNumber : -1
Accessible : No
** Disk Drive Information
Scsi Port : Scsi1
Base Bus : 0
Base Target : 2
Base Lun : 0
Vendor : PIVOT3
Model : RAIGE VOLUME
Firmware : 0402
SerialNumber :
WWN :
Access Path : \.PHYSICALDRIVE3
DeviceNumber : -1
Accessible : No
** Disk Drive Information
Scsi Port : Scsi1
Base Bus : 0
Base Target : 3
Base Lun : 0
Vendor : PIVOT3
Model : RAIGE VOLUME
Firmware : 0402
SerialNumber :
WWN :
Access Path : \.PHYSICALDRIVE4
DeviceNumber : -1
Accessible : No
** Disk Drive Information
Scsi Port : Scsi1
Base Bus : 0
Base Target : 4
Base Lun : 0
Vendor : PIVOT3
Model : RAIGE VOLUME
Firmware : 0402
SerialNumber :
WWN :
Access Path : \.PHYSICALDRIVE5
DeviceNumber : -1
Accessible : No
** Tape Drive Information
Scsi Port : Scsi1
Base Bus : 0
Base Target : 5
Base Lun : 0
Vendor : IBM
Model : ULT3580-TD4
Firmware : 97F0
SerialNumber : 1310182511
WWN : 5000e11133f03001
Access Path : \.Tape0
DeviceNumber : 8540432
Accessible : Yes
** Disk/Volume Information
Disk : \.PHYSICALDRIVE0
Vendor : XEN
Model : PV DISK
Firmware : 0000
SerialNumber :
Volume Path : \?Volume{e6938b89-14f6-11df-8ed6-806e6f6e6963}
Volume : CVVMVOL
Drive Letter : C:
Volume Serial: 9097ECB2
File System : NTFS
Connection : SCSI
Type : Fixed
Disk Size(MB): 81688
** Disk/Volume Information
Disk : \.PHYSICALDRIVE1
Vendor : PIVOT3
Model : RAIGE VOLUME
Firmware : 0402
SerialNumber : 600176c36377fba88dd9fadc4861125
Volume Path : \?Volume{d31246b0-fc13-424b-8fc9-32164e949ab7}
Volume : CVDBVOL
Drive Letter : D:
Volume Serial: FC53B1EF
File System : NTFS
Connection : iSCSI
Type : Fixed
Disk Size(MB): 102271
** Disk/Volume Information
Disk : \.PHYSICALDRIVE2
Vendor : PIVOT3
Model : RAIGE VOLUME
Firmware : 0402
SerialNumber : 600176c367fb52313bb854af4861125
Volume Path : \?Volume{d1afe1c7-6266-4fe0-a19b-e7eafde6d8b6}
Volume : CVDDVOL
Drive Letter : H:
Volume Serial: E8C24D9A
File System : NTFS
Connection : iSCSI
Type : Fixed
Disk Size(MB): 1048447
** Disk/Volume Information
Disk : \.PHYSICALDRIVE3
Vendor : PIVOT3
Model : RAIGE VOLUME
Firmware : 0402
SerialNumber : 600176c39a5f82874ca90af44861125
Volume Path : \?Volume{5999dba9-70ab-4c22-9ef8-7c4dd01288b8}
Volume : CVDRVOL
Drive Letter : E:
Volume Serial: 78760F95
File System : NTFS
Connection : iSCSI
Type : Fixed
Disk Size(MB): 524159
** Disk/Volume Information
Disk : \.PHYSICALDRIVE4
Vendor : PIVOT3
Model : RAIGE VOLUME
Firmware : 0402
SerialNumber : 600176c3af257cea7bf8d0274861125
Volume Path : \?Volume{913f9f01-fe00-463d-b20d-b7bf9b5404ad}
Volume : CVMCVOL
Drive Letter : F:
Volume Serial: 7889999C
File System : NTFS
Connection : iSCSI
Type : Fixed
Disk Size(MB): 102271
** Disk/Volume Information
Disk : \.PHYSICALDRIVE5
Vendor : PIVOT3
Model : RAIGE VOLUME
Firmware : 0402
SerialNumber : 600176c320b94c09010deb584861125
Volume Path : \?Volume{f2f225db-99de-494b-a0e7-0fa51b39ae66}
Volume : CVL1VOL
Drive Letter : G:
Volume Serial: E0AB2EE6
File System : NTFS
Connection : iSCSI
Type : Fixed
Disk Size(MB): 4194175
*** End Information ***
--- In commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email]) <commvault%40yahoogroups.com>, Calvin
Wong <calvinw < at > > wrote:
Try disabling the medium changer in device manager of your media agent.Â
Run your unload/mount test.  You also may need to run Library and Drive
config tool again.
Â
See if that works.
--- On Tue, 3/9/10, D. Frazer <dfrazer007 < at > > wrote:
From: D. Frazer <dfrazer007 < at > >
Subject: RE: [commvault] Re: SCSI Errors
To: commvault < at > yahoogroups.com ([email]commvault%40yahoogroups.com[/email]) <commvault%40yahoogroups.com>
Date: Tuesday, March 9, 2010, 12:44 PM
Â
Please run the scanscsi tool….scanscsi.exe >C:results.txt
Â
Post the results
Â
From: commvault < at > yahoogrou ps.com [mailto:commvault < at > yahoogroups. com] On
Behalf Of james_nac
Sent: Tuesday, March 09, 2010 8:36 AM
To: commvault < at > yahoogrou ps.com
Subject: [commvault] Re: SCSI Errors
Â
Â
Thanks for the suggestion. I found the IBM Tape Diagnostic Tool (ITDT)
and it has no problems accessing the drive. It passes the tests with flying
colors. That leads me to believe it's a Commvault configuration issue. Any
ideas what might cause the drive reservations to fail such as trying to
reserve it twice or something to that nature?
Thanks,
James
--- In commvault < at > yahoogrou ps.com, Mark Edwards <mark.p.edwards < at > ...>
wrote:
iSCSI to SAS Bridge?!?!
Not sure any advice would be printable...
I would firstly shutdown all Commvault services and fully test the tape
library with Dell provided diagnostic/test tool.
Once any issues have been identified and remediated, then turn on the
Commvault services.
This should have been done by whoever commissioned the library.
mark
On Tue, Mar 9, 2010 at 03:24, james_nac <james_nac < at > .> wrote:
Hello All,
This may be a question for Dell or Commvault support, but I'm going
to run
it by you folks first to see if anyone has some advice. I am very new
to
commvault and tape libraries so the likelihood is high that I'm doing
something wrong.
Windows Server 2003 x86
Simpana 8.0.0
Dell PowerEdge TL2000 connected via iSCSI to SAS bridge
Dell driver package R192496 installed
Device Manager shows:
IBM TotalStorage 3573 Tape Library, driver: Microsoft 5.2.3790.0
IBM ULT3580-TD4, driver: IBM Corporation, 6.1.8.9
I configured the library in Simpana. Everything looks ok and the
tapes show
up in the "Media By Location/Media In Library" view. If I try to do
anything
with the drive, such as unload it or verify media, I get SCSI
reservation
command errors such as:
Event Code: 32:260, Description: "Failed to mount medium from Slot
[slot
1]. SCSI Operation: Open Drive Device. Reason: SCSI-2 Reservation
Command to
the Drive failed. Advice: Please make sure that drive supports SCSI-2
Reserve/Release Commands and that it's not reserved by any
third-party
application."
Any advice would be greatly appreciated.
Thanks,
James
--
regards,
Mark P. Edwards
--
regards,
Mark P. Edwards
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