Backup Central

Hey all;

We are running NW 7.1.2 on a Win2003 Server with an L700e Jukebox
attached, all via fiber. Backups have been working fine for the past
month, then out of nowhere, we began receiving the following messages in
the daemon.log:

-----
nsrd: server info: Unable to grant SERVER (UNIVERSAL) CLIENT license to
client blablah: Too many clients. Maximum is 55
-----

I'm just wondering if anyone's ever seen anything like this and if there
is a fix for it.

Cheers,

Carter Fowler
Hardware Services Technician
Technology Services Division
600 - 380 Wellington St.
London, ON, CA, N6A 5B5
Off: 519.661.5711
Fax: 519.661.5408
Cel: 519.854.5568
cfowler < at > london.ca

Note: To sign off this list, send a "signoff networker" command via email
should be sent to stan < at > temple.edu
=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D

I had this too. What legato had me do is document all my licenses
(client's only). Delete and recreate them. It fixed it and I have not
had this occur again.

-----Original Message-----
From: Legato NetWorker discussion [mailto:NETWORKER < at > LISTMAIL.TEMPLE.EDU]
On Behalf Of Fowler, Carter
Sent: Wednesday, December 22, 2004 12:24 PM
To: NETWORKER < at > LISTMAIL.TEMPLE.EDU
Subject: [Networker] Not Enough Licenses

Hey all;

We are running NW 7.1.2 on a Win2003 Server with an L700e Jukebox
attached, all via fiber. Backups have been working fine for the past
month, then out of nowhere, we began receiving the following messages in
the daemon.log:

-----
nsrd: server info: Unable to grant SERVER (UNIVERSAL) CLIENT license to
client blablah: Too many clients. Maximum is 55
-----

I'm just wondering if anyone's ever seen anything like this and if there
is a fix for it.

Cheers,

Carter Fowler
Hardware Services Technician
Technology Services Division
600 - 380 Wellington St.
London, ON, CA, N6A 5B5
Off: 519.661.5711
Fax: 519.661.5408
Cel: 519.854.5568
cfowler < at > london.ca

Note: To sign off this list, send a "signoff networker" command via
email
should be sent to stan < at > temple.edu
=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D=
*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D

Note: To sign off this list, send a "signoff networker" command via email
should be sent to stan < at > temple.edu
=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1



Fowler, Carter wrote:

| Hey all;
|
| We are running NW 7.1.2 on a Win2003 Server with an L700e Jukebox
| attached, all via fiber. Backups have been working fine for the
| past month, then out of nowhere, we began receiving the following
| messages in the daemon.log:
|
| ----- nsrd: server info: Unable to grant SERVER (UNIVERSAL) CLIENT
| license to client blablah: Too many clients. Maximum is 55 -----

Carter,

Could you possibly have a client license that you installed but did
not complete
authorization for?

~ -- Matt Temple

|
| I'm just wondering if anyone's ever seen anything like this and if
| there is a fix for it.
|
| Cheers,
|
| Carter Fowler Hardware Services Technician Technology Services
| Division 600 - 380 Wellington St. London, ON, CA, N6A 5B5 Off:
| 519.661.5711 Fax: 519.661.5408 Cel: 519.854.5568 cfowler < at > london.ca
|
| -- Note: To sign off this list, send a "signoff networker" command
| site at http://listmail.temple.edu/archives/networker.html where
| regarding this list should be sent to stan < at > temple.edu


-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.2.4 (Darwin)
Comment: Using GnuPG with Thunderbird - http://enigmail.mozdev.org

iD8DBQFBybzWzU3UBZgqMzoRAh9NAJ9C8Q8eDwEIJEJQg8RdGvRxBXf3zgCfaDHa
vHymt12H9+i2UH66lJBfDoQ=
=ZVai
-----END PGP SIGNATURE-----

Note: To sign off this list, send a "signoff networker" command via email
should be sent to stan < at > temple.edu

I had this problem once, when I clearly had some spare licenses - I just
bounced the server and it cleared up. I'm on solaris, though, not Win2k

Is it possible that one of your licenses expired? you can run nsrlic to see
how many you're using (um, on solaris anyway -probably it's also available
on windows). If you just deployed a month ago, it may be that one of your
licenses didn't get authorized properly. Licensing is a 2 step process -
first you put in the enabler code and then legato sends you the auth code.
Which you probably already know but I figured it was worth a mention!

Mary


-----Original Message-----
From: Legato NetWorker discussion [mailto:NETWORKER < at > LISTMAIL.TEMPLE.EDU] On
Behalf Of Reed, Irene
Sent: Wednesday, December 22, 2004 12:27 PM
To: NETWORKER < at > LISTMAIL.TEMPLE.EDU
Subject: Re: Not Enough Licenses

I had this too. What legato had me do is document all my licenses
(client's only). Delete and recreate them. It fixed it and I have not
had this occur again.

-----Original Message-----
From: Legato NetWorker discussion [mailto:NETWORKER < at > LISTMAIL.TEMPLE.EDU]
On Behalf Of Fowler, Carter
Sent: Wednesday, December 22, 2004 12:24 PM
To: NETWORKER < at > LISTMAIL.TEMPLE.EDU
Subject: [Networker] Not Enough Licenses

Hey all;

We are running NW 7.1.2 on a Win2003 Server with an L700e Jukebox
attached, all via fiber. Backups have been working fine for the past
month, then out of nowhere, we began receiving the following messages in
the daemon.log:

-----
nsrd: server info: Unable to grant SERVER (UNIVERSAL) CLIENT license to
client blablah: Too many clients. Maximum is 55
-----

I'm just wondering if anyone's ever seen anything like this and if there
is a fix for it.

Cheers,

Carter Fowler
Hardware Services Technician
Technology Services Division
600 - 380 Wellington St.
London, ON, CA, N6A 5B5
Off: 519.661.5711
Fax: 519.661.5408
Cel: 519.854.5568
cfowler < at > london.ca

Note: To sign off this list, send a "signoff networker" command via
email
should be sent to stan < at > temple.edu

Note: To sign off this list, send a "signoff networker" command via email
should be sent to stan < at > temple.edu


This communication may contain privileged and/or confidential
information. It is intended solely for the use of the addressee. If you are
not the intended recipient, you are strictly prohibited from disclosing,
copying, distributing or using any of this information. If you received this
communication in error, please contact the sender immediately and destroy
the material in its entirety, whether electronic or hard copy. Confidential,
proprietary or time-sensitive communications should not be transmitted via
the Internet, as there can be no assurance of actual or timely delivery,
receipt and/or confidentiality. This is not an offer, or solicitation of any
offer to buy or sell any security, investment or other product.

Note: To sign off this list, send a "signoff networker" command via email
should be sent to stan < at > temple.edu

ditto for me. pain to have to do, but i have not seen any problems since


michael brooks ........... michaelb < at > sequoiains.com
Network Administrator .... 831.657.4539 (phone)
Sequoia Insurance ........ 831.657.4512 (fax)

"Flying is learning how to throw yourself at the ground and miss"

-----Original Message-----
From: Legato NetWorker discussion [mailto:NETWORKER < at > LISTMAIL.TEMPLE.EDU]
On Behalf Of Reed, Irene
Sent: Wednesday, December 22, 2004 10:27 AM
To: NETWORKER < at > LISTMAIL.TEMPLE.EDU
Subject: Re: [Networker] Not Enough Licenses

I had this too. What legato had me do is document all my licenses
(client's only). Delete and recreate them. It fixed it and I have not
had this occur again.

-----Original Message-----
From: Legato NetWorker discussion [mailto:NETWORKER < at > LISTMAIL.TEMPLE.EDU]
On Behalf Of Fowler, Carter
Sent: Wednesday, December 22, 2004 12:24 PM
To: NETWORKER < at > LISTMAIL.TEMPLE.EDU
Subject: [Networker] Not Enough Licenses

Hey all;

We are running NW 7.1.2 on a Win2003 Server with an L700e Jukebox
attached, all via fiber. Backups have been working fine for the past
month, then out of nowhere, we began receiving the following messages in
the daemon.log:

-----
nsrd: server info: Unable to grant SERVER (UNIVERSAL) CLIENT license to
client blablah: Too many clients. Maximum is 55
-----

I'm just wondering if anyone's ever seen anything like this and if there
is a fix for it.

Cheers,

Carter Fowler
Hardware Services Technician
Technology Services Division
600 - 380 Wellington St.
London, ON, CA, N6A 5B5
Off: 519.661.5711
Fax: 519.661.5408
Cel: 519.854.5568
cfowler < at > london.ca

Note: To sign off this list, send a "signoff networker" command via
view and post messages to the list. Questions regarding this list should
be sent to stan < at > temple.edu
=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D=
*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D

Note: To sign off this list, send a "signoff networker" command via
view and post messages to the list. Questions regarding this list should
be sent to stan < at > temple.edu
=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D=
*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D

Note: To sign off this list, send a "signoff networker" command via email
should be sent to stan < at > temple.edu
=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D

We are going through this right now. We found legato solution id
legato68096 which indicates you should also cleanup the /nsr/index
directory of all old servers you are no longer backing up. If
re-entering the licenses does not work you may want to perform this
clean up as well.

FYI,
Jon


Jon Hickmott <jonny < at > uwo.ca> (519) 661-2111 x 86025
Unix/Database Administrator for Information Technology Services (ITS)
University of Western Ontario


Reed, Irene wrote:

I had this too. What legato had me do is document all my licenses
(client's only). Delete and recreate them. It fixed it and I have not
had this occur again.

-----Original Message-----
From: Legato NetWorker discussion [mailto:NETWORKER < at > LISTMAIL.TEMPLE.EDU]
On Behalf Of Fowler, Carter
Sent: Wednesday, December 22, 2004 12:24 PM
To: NETWORKER < at > LISTMAIL.TEMPLE.EDU
Subject: [Networker] Not Enough Licenses

Hey all;

We are running NW 7.1.2 on a Win2003 Server with an L700e Jukebox
attached, all via fiber. Backups have been working fine for the past
month, then out of nowhere, we began receiving the following messages in
the daemon.log:

-----
nsrd: server info: Unable to grant SERVER (UNIVERSAL) CLIENT license to
client blablah: Too many clients. Maximum is 55
-----

I'm just wondering if anyone's ever seen anything like this and if there
is a fix for it.

Cheers,

Carter Fowler
Hardware Services Technician
Technology Services Division
600 - 380 Wellington St.
London, ON, CA, N6A 5B5
Off: 519.661.5711
Fax: 519.661.5408
Cel: 519.854.5568
cfowler < at > london.ca

--
Note: To sign off this list, send a "signoff networker" command via
email
should be sent to stan < at > temple.edu

--
Note: To sign off this list, send a "signoff networker" command via email
should be sent to stan < at > temple.edu



Note: To sign off this list, send a "signoff networker" command via email
should be sent to stan < at > temple.edu

Thank you to all who responded to this message. We tried applying for a
new Host ID Transfer license and deleting / re-entering all client pack
registration. This also involved stopping / restarting the NW services,
as well as deleting the contents of the tmp directory between tries.
This appeared to resolve the issue immediately, however, 2hrs later, the
issue returned. We do have a case open with Legato and we're still
working on it.

Thanks again!

Carter Fowler
Hardware Services Technician
Technology Services Division
600 - 380 Wellington St.
London, ON, CA, N6A 5B5
Off: 519.661.5711
Fax: 519.661.5408
Cel: 519.854.5568
cfowler < at > london.ca

-----Original Message-----
From: Legato NetWorker discussion [mailto:NETWORKER < at > LISTMAIL.TEMPLE.EDU]
On Behalf Of Jon Hickmott
Sent: December 22, 2004 2:15 PM
To: NETWORKER < at > LISTMAIL.TEMPLE.EDU
Subject: Re: Not Enough Licenses

We are going through this right now. We found legato solution id
legato68096 which indicates you should also cleanup the /nsr/index
directory of all old servers you are no longer backing up. If
re-entering the licenses does not work you may want to perform this
clean up as well.

FYI,
Jon


Jon Hickmott <jonny < at > uwo.ca> (519) 661-2111 x 86025
Unix/Database Administrator for Information Technology Services (ITS)
University of Western Ontario


Reed, Irene wrote:

I had this too. What legato had me do is document all my licenses
(client's only). Delete and recreate them. It fixed it and I have not
had this occur again.

-----Original Message-----
From: Legato NetWorker discussion
[mailto:NETWORKER < at > LISTMAIL.TEMPLE.EDU]
On Behalf Of Fowler, Carter
Sent: Wednesday, December 22, 2004 12:24 PM
To: NETWORKER < at > LISTMAIL.TEMPLE.EDU
Subject: [Networker] Not Enough Licenses

Hey all;

We are running NW 7.1.2 on a Win2003 Server with an L700e Jukebox
attached, all via fiber. Backups have been working fine for the past
month, then out of nowhere, we began receiving the following messages
in
the daemon.log:

-----
nsrd: server info: Unable to grant SERVER (UNIVERSAL) CLIENT license to
client blablah: Too many clients. Maximum is 55
-----

I'm just wondering if anyone's ever seen anything like this and if
there
is a fix for it.

Cheers,

Carter Fowler
Hardware Services Technician
Technology Services Division
600 - 380 Wellington St.
London, ON, CA, N6A 5B5
Off: 519.661.5711
Fax: 519.661.5408
Cel: 519.854.5568
cfowler < at > london.ca

--
Note: To sign off this list, send a "signoff networker" command via
email
should be sent to stan < at > temple.edu
=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=
=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D

--
Note: To sign off this list, send a "signoff networker" command via
email
should be sent to stan < at > temple.edu
=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=
=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D

Note: To sign off this list, send a "signoff networker" command via
email
should be sent to stan < at > temple.edu
=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D=
*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D

Note: To sign off this list, send a "signoff networker" command via email
should be sent to stan < at > temple.edu
=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D*=3D

We have had similar issues in our 7.12 environment. After contacting
Legato, we worked through a few things, and eventually found that we were
having some scavenging issues in DNS. What was occurring is that reverse
lookup records were not being scavenged for some reason, so we could do ping
-a's on an address and receive any number of responses. Legato thought this
caused extra licenses to be eaten, and caused the problem.

We got the problem cleaned up, and that seemed to help quite a bit, however,
it just started happening again over the weekend. I think we'll try the
same thing with deleting and re-adding the licenses and see if that helps.

Hope my comments help you out, and have a happy holidays!


-----Original Message-----
From: Fowler, Carter [mailto:CFowler < at > LONDON.CA]
Sent: Thursday, December 23, 2004 12:35 PM
To: NETWORKER < at > LISTMAIL.TEMPLE.EDU
Subject: Re: [Networker] Not Enough Licenses

Thank you to all who responded to this message. We tried applying for a
new Host ID Transfer license and deleting / re-entering all client pack
registration. This also involved stopping / restarting the NW services,
as well as deleting the contents of the tmp directory between tries.
This appeared to resolve the issue immediately, however, 2hrs later, the
issue returned. We do have a case open with Legato and we're still
working on it.

Thanks again!

Carter Fowler
Hardware Services Technician
Technology Services Division
600 - 380 Wellington St.
London, ON, CA, N6A 5B5
Off: 519.661.5711
Fax: 519.661.5408
Cel: 519.854.5568
cfowler < at > london.ca

____________________
Confidentiality Notice: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
and privileged information. Any unauthorized review, use, disclosure, or
distribution is prohibited. If you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original
message.

Note: To sign off this list, send a "signoff networker" command via email
should be sent to stan < at > temple.edu