Backup Central

A few clients are failing with ANR8213W Session open with
10.1.4.130 timed out

If we restart the tsm service on the client the next
scheduled backup runs ok but the
next one times out. I even coded the hla and lla and set
the client option
file with tcpclientaddress, still issues. Any suggestions.
Issue with 3-4 clients.

Tim Brown

Tim - Check the client logs for correlating info.
It might be the case that the previous schedule is still running, or the CAD or DSMC process went away, etc.

Richard Sims

On Jun 6, 2012, at 9:22 AM, Tim Brown wrote:

A few clients are failing with ANR8213W Session open with
10.1.4.130 timed out

If we restart the tsm service on the client the next
scheduled backup runs ok but the
next one times out. I even coded the hla and lla and set
the client option
file with tcpclientaddress, still issues. Any suggestions.
Issue with 3-4 clients.

Tim Brown

This is a classic symptom of a firewall blocking the cad port. It works the first time because the cad initiated the session and then the tsm server times out the next time it reaches out to the client because the firewall is blocking. So you have to use webports to designate what port cad is going to use and then open that port in the fire wall which can be a enterprise firewall or a firewall running on the client.

David Ehresman

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Tim Brown
Sent: Wednesday, June 06, 2012 9:23 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] ANR8213W schedule fails client timeout

A few clients are failing with ANR8213W Session open with
10.1.4.130 timed out

If we restart the tsm service on the client the next
scheduled backup runs ok but the
next one times out. I even coded the hla and lla and set
the client option
file with tcpclientaddress, still issues. Any suggestions.
Issue with 3-4 clients.

Tim Brown

dsmcsvc still running, no indication in any error logs

Tim

On Wed, 6 Jun 2012 09:44:48 -0400
Richard Sims <rbs < at > BU.EDU> wrote:

Tim - Check the client logs for correlating info.
It might be the case that the previous schedule is still
running, or the CAD or DSMC process went away, etc.

Richard Sims

On Jun 6, 2012, at 9:22 AM, Tim Brown wrote:

A few clients are failing with ANR8213W Session open
with
10.1.4.130 timed out

If we restart the tsm service on the client the next
scheduled backup runs ok but the
next one times out. I even coded the hla and lla and
set
the client option
file with tcpclientaddress, still issues. Any
suggestions.
Issue with 3-4 clients.

Tim Brown

Yes its 2008

Thanks,

Tim
-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Ochs, Duane
Sent: Wednesday, 06 June, 2012 11:50 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: ANR8213W schedule fails client timeout

Is this windows 2008 ?

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Ehresman,David E.
Sent: Wednesday, June 06, 2012 9:19 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: ANR8213W schedule fails client timeout

This is a classic symptom of a firewall blocking the cad port. It works the first time because the cad initiated the session and then the tsm server times out the next time it reaches out to the client because the firewall is blocking. So you have to use webports to designate what port cad is going to use and then open that port in the fire wall which can be a enterprise firewall or a firewall running on the client.

David Ehresman

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Tim Brown
Sent: Wednesday, June 06, 2012 9:23 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] ANR8213W schedule fails client timeout

A few clients are failing with ANR8213W Session open with
10.1.4.130 timed out

If we restart the tsm service on the client the next scheduled backup runs ok but the next one times out. I even coded the hla and lla and set the client option file with tcpclientaddress, still issues. Any suggestions.
Issue with 3-4 clients.

Tim Brown

From the TSM server:
telnet hla lla
Example:
telnet servera 1501
If it hangs and eventually times out, you have a firewall problem, as
David mentions. If it says "Connection Refused" or similar, the CAD is
not listening on that port. If it connects, your plumbing is fine.

Some other things to check:
Have you set tcpclientport?
Does netstat show your port in LISTENING state? netstat -an |
find /I "listen"

Alex

On 6/6/2012 7:19 AM, Ehresman,David E. wrote:
This is a classic symptom of a firewall blocking the cad port. It works the first time because the cad initiated the session and then the tsm server times out the next time it reaches out to the client because the firewall is blocking. So you have to use webports to designate what port cad is going to use and then open that port in the fire wall which can be a enterprise firewall or a firewall running on the client.

David Ehresman

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Tim Brown
Sent: Wednesday, June 06, 2012 9:23 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] ANR8213W schedule fails client timeout

A few clients are failing with ANR8213W Session open with
10.1.4.130 timed out

If we restart the tsm service on the client the next
scheduled backup runs ok but the
next one times out. I even coded the hla and lla and set
the client option
file with tcpclientaddress, still issues. Any suggestions.
Issue with 3-4 clients.

Tim Brown

Is this windows 2008 ?

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Ehresman,David E.
Sent: Wednesday, June 06, 2012 9:19 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: ANR8213W schedule fails client timeout

This is a classic symptom of a firewall blocking the cad port. It works the first time because the cad initiated the session and then the tsm server times out the next time it reaches out to the client because the firewall is blocking. So you have to use webports to designate what port cad is going to use and then open that port in the fire wall which can be a enterprise firewall or a firewall running on the client.

David Ehresman

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Tim Brown
Sent: Wednesday, June 06, 2012 9:23 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] ANR8213W schedule fails client timeout

A few clients are failing with ANR8213W Session open with
10.1.4.130 timed out

If we restart the tsm service on the client the next scheduled backup runs ok but the next one times out. I even coded the hla and lla and set the client option file with tcpclientaddress, still issues. Any suggestions.
Issue with 3-4 clients.

Tim Brown

That's not quite right. The port you want to telnet to is specified as the first port on the webports option. If there is no webport option, the tsmclient picks one "randomly". The tsm server will try to connect to the port that cad connected on when it started up. If it is "random", not specified on a webports option, it is kind of hard to write the firewall rule.

David

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Alex Paschal
Sent: Wednesday, June 06, 2012 12:56 PM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: [ADSM-L] ANR8213W schedule fails client timeout

From the TSM server:
telnet hla lla
Example:
telnet servera 1501
If it hangs and eventually times out, you have a firewall problem, as
David mentions. If it says "Connection Refused" or similar, the CAD is
not listening on that port. If it connects, your plumbing is fine.

Some other things to check:
Have you set tcpclientport?
Does netstat show your port in LISTENING state? netstat -an |
find /I "listen"

Alex

On 6/6/2012 7:19 AM, Ehresman,David E. wrote:
This is a classic symptom of a firewall blocking the cad port. It works the first time because the cad initiated the session and then the tsm server times out the next time it reaches out to the client because the firewall is blocking. So you have to use webports to designate what port cad is going to use and then open that port in the fire wall which can be a enterprise firewall or a firewall running on the client.

David Ehresman

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Tim Brown
Sent: Wednesday, June 06, 2012 9:23 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] ANR8213W schedule fails client timeout

A few clients are failing with ANR8213W Session open with
10.1.4.130 timed out

If we restart the tsm service on the client the next
scheduled backup runs ok but the
next one times out. I even coded the hla and lla and set
the client option
file with tcpclientaddress, still issues. Any suggestions.
Issue with 3-4 clients.

Tim Brown

Netstat is listening on port 1501, tcpport is 1500 in dsm.opt
Telnet to server via 1501 works 1500 doesn't.

We have always coded tcpport 1500 in client dsm.opt ?
Other 2008 servers configured same work.

Thanks,

Tim

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Alex Paschal
Sent: Wednesday, 06 June, 2012 12:56 PM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: ANR8213W schedule fails client timeout

From the TSM server:
telnet hla lla
Example:
telnet servera 1501
If it hangs and eventually times out, you have a firewall problem, as
David mentions. If it says "Connection Refused" or similar, the CAD is
not listening on that port. If it connects, your plumbing is fine.

Some other things to check:
Have you set tcpclientport?
Does netstat show your port in LISTENING state? netstat -an |
find /I "listen"

Alex

On 6/6/2012 7:19 AM, Ehresman,David E. wrote:
This is a classic symptom of a firewall blocking the cad port. It works the first time because the cad initiated the session and then the tsm server times out the next time it reaches out to the client because the firewall is blocking. So you have to use webports to designate what port cad is going to use and then open that port in the fire wall which can be a enterprise firewall or a firewall running on the client.

David Ehresman

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Tim Brown
Sent: Wednesday, June 06, 2012 9:23 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] ANR8213W schedule fails client timeout

A few clients are failing with ANR8213W Session open with
10.1.4.130 timed out

If we restart the tsm service on the client the next
scheduled backup runs ok but the
next one times out. I even coded the hla and lla and set
the client option
file with tcpclientaddress, still issues. Any suggestions.
Issue with 3-4 clients.

Tim Brown

I may have made a false assumption. Are you using the TSM Client Acceptor service, dsmcad? If not, then all I've said about ports (except the right one has to be open thru the firewall) is wrong. But if you are using cad, the Windows client manual says:

Webports
The webports option enables the use of the Web client outside a firewall.
The webports option enables the use of the Web client outside a firewall by
specifying the TCP/IP port number used by the Tivoli Storage Manager client
acceptor service and Web Client Agent service for communications with the Web
client.
Values for both the client acceptor service and the Web Client Agent service are
required.
If you do not specify this option, the default value, zero (0), is used for both ports.
This causes TCP/IP to randomly assign a free port number for the client acceptor
service and the Web Client Agent service. The port value TCP/IP assigns is in the
range of 1024 through 5000.
Supported Clients
This option is valid for all clients. The Tivoli Storage Manager client API does not
support this option.
Options File
Place this option in the client options file (dsm.opt).. You can set this option on the
Web Client tab, WEB Ports fields of the Preferences editor.
Syntax


WEBPorts cadport agentport

Parameters
cadport
Specifies the required Tivoli Storage Manager client acceptor service port
number. The range of values is 1000 through 32767. If a value is not specified,
the default, zero (0), causes TCP/IP to randomly assign a free port number.
agentport
Specifies the required Tivoli Storage Manager Web client agent service port
number. The range of values is 1000 through 32767. If a value is not specified,
the default, zero (0), causes TCP/IP to randomly assign a free port number.
Examples
Options file:
webports 2123 2124
Command line:
-webports=2123,2124
Chapter 12. Processing options 517

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Tim Brown
Sent: Wednesday, June 06, 2012 2:26 PM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: [ADSM-L] ANR8213W schedule fails client timeout

Netstat is listening on port 1501, tcpport is 1500 in dsm.opt
Telnet to server via 1501 works 1500 doesn't.

We have always coded tcpport 1500 in client dsm.opt ?
Other 2008 servers configured same work.

Thanks,

Tim

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Alex Paschal
Sent: Wednesday, 06 June, 2012 12:56 PM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: ANR8213W schedule fails client timeout

From the TSM server:
telnet hla lla
Example:
telnet servera 1501
If it hangs and eventually times out, you have a firewall problem, as
David mentions. If it says "Connection Refused" or similar, the CAD is
not listening on that port. If it connects, your plumbing is fine.

Some other things to check:
Have you set tcpclientport?
Does netstat show your port in LISTENING state? netstat -an |
find /I "listen"

Alex

On 6/6/2012 7:19 AM, Ehresman,David E. wrote:
This is a classic symptom of a firewall blocking the cad port. It works the first time because the cad initiated the session and then the tsm server times out the next time it reaches out to the client because the firewall is blocking. So you have to use webports to designate what port cad is going to use and then open that port in the fire wall which can be a enterprise firewall or a firewall running on the client.

David Ehresman

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Tim Brown
Sent: Wednesday, June 06, 2012 9:23 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] ANR8213W schedule fails client timeout

A few clients are failing with ANR8213W Session open with
10.1.4.130 timed out

If we restart the tsm service on the client the next
scheduled backup runs ok but the
next one times out. I even coded the hla and lla and set
the client option
file with tcpclientaddress, still issues. Any suggestions.
Issue with 3-4 clients.

Tim Brown

Not using dsmcad

Thanks,

Tim

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Ehresman,David E.
Sent: Wednesday, 06 June, 2012 2:51 PM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: ANR8213W schedule fails client timeout

I may have made a false assumption. Are you using the TSM Client Acceptor service, dsmcad? If not, then all I've said about ports (except the right one has to be open thru the firewall) is wrong. But if you are using cad, the Windows client manual says:

Webports
The webports option enables the use of the Web client outside a firewall.
The webports option enables the use of the Web client outside a firewall by
specifying the TCP/IP port number used by the Tivoli Storage Manager client
acceptor service and Web Client Agent service for communications with the Web
client.
Values for both the client acceptor service and the Web Client Agent service are
required.
If you do not specify this option, the default value, zero (0), is used for both ports.
This causes TCP/IP to randomly assign a free port number for the client acceptor
service and the Web Client Agent service. The port value TCP/IP assigns is in the
range of 1024 through 5000.
Supported Clients
This option is valid for all clients. The Tivoli Storage Manager client API does not
support this option.
Options File
Place this option in the client options file (dsm.opt).. You can set this option on the
Web Client tab, WEB Ports fields of the Preferences editor.
Syntax


WEBPorts cadport agentport

Parameters
cadport
Specifies the required Tivoli Storage Manager client acceptor service port
number. The range of values is 1000 through 32767. If a value is not specified,
the default, zero (0), causes TCP/IP to randomly assign a free port number.
agentport
Specifies the required Tivoli Storage Manager Web client agent service port
number. The range of values is 1000 through 32767. If a value is not specified,
the default, zero (0), causes TCP/IP to randomly assign a free port number.
Examples
Options file:
webports 2123 2124
Command line:
-webports=2123,2124
Chapter 12. Processing options 517

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Tim Brown
Sent: Wednesday, June 06, 2012 2:26 PM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: [ADSM-L] ANR8213W schedule fails client timeout

Netstat is listening on port 1501, tcpport is 1500 in dsm.opt
Telnet to server via 1501 works 1500 doesn't.

We have always coded tcpport 1500 in client dsm.opt ?
Other 2008 servers configured same work.

Thanks,

Tim

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Alex Paschal
Sent: Wednesday, 06 June, 2012 12:56 PM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: ANR8213W schedule fails client timeout

From the TSM server:
telnet hla lla
Example:
telnet servera 1501
If it hangs and eventually times out, you have a firewall problem, as
David mentions. If it says "Connection Refused" or similar, the CAD is
not listening on that port. If it connects, your plumbing is fine.

Some other things to check:
Have you set tcpclientport?
Does netstat show your port in LISTENING state? netstat -an |
find /I "listen"

Alex

On 6/6/2012 7:19 AM, Ehresman,David E. wrote:
This is a classic symptom of a firewall blocking the cad port. It works the first time because the cad initiated the session and then the tsm server times out the next time it reaches out to the client because the firewall is blocking. So you have to use webports to designate what port cad is going to use and then open that port in the fire wall which can be a enterprise firewall or a firewall running on the client.

David Ehresman

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Tim Brown
Sent: Wednesday, June 06, 2012 9:23 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] ANR8213W schedule fails client timeout

A few clients are failing with ANR8213W Session open with
10.1.4.130 timed out

If we restart the tsm service on the client the next
scheduled backup runs ok but the
next one times out. I even coded the hla and lla and set
the client option
file with tcpclientaddress, still issues. Any suggestions.
Issue with 3-4 clients.

Tim Brown

Sometimes, the simplest thing is to first debug the simple case.
When I have this problem and it's stubborn, I try first changing from prompted scheduling to polling mode.

That is a simpler thing to debug, only requires port 1500.
If you can't get that to work, then fer sure you have a firewall problem.



-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Ehresman,David E.
Sent: Wednesday, June 06, 2012 2:51 PM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: [ADSM-L] ANR8213W schedule fails client timeout

I may have made a false assumption. Are you using the TSM Client Acceptor service, dsmcad? If not, then all I've said about ports (except the right one has to be open thru the firewall) is wrong. But if you are using cad, the Windows client manual says:

Webports
The webports option enables the use of the Web client outside a firewall.
The webports option enables the use of the Web client outside a firewall by specifying the TCP/IP port number used by the Tivoli Storage Manager client acceptor service and Web Client Agent service for communications with the Web client.
Values for both the client acceptor service and the Web Client Agent service are required.
If you do not specify this option, the default value, zero (0), is used for both ports.
This causes TCP/IP to randomly assign a free port number for the client acceptor service and the Web Client Agent service. The port value TCP/IP assigns is in the range of 1024 through 5000.
Supported Clients
This option is valid for all clients. The Tivoli Storage Manager client API does not support this option.
Options File
Place this option in the client options file (dsm.opt).. You can set this option on the Web Client tab, WEB Ports fields of the Preferences editor.
Syntax


WEBPorts cadport agentport

Parameters
cadport
Specifies the required Tivoli Storage Manager client acceptor service port number. The range of values is 1000 through 32767. If a value is not specified, the default, zero (0), causes TCP/IP to randomly assign a free port number.
agentport
Specifies the required Tivoli Storage Manager Web client agent service port number. The range of values is 1000 through 32767. If a value is not specified, the default, zero (0), causes TCP/IP to randomly assign a free port number.
Examples
Options file:
webports 2123 2124
Command line:
-webports=2123,2124
Chapter 12. Processing options 517

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Tim Brown
Sent: Wednesday, June 06, 2012 2:26 PM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: [ADSM-L] ANR8213W schedule fails client timeout

Netstat is listening on port 1501, tcpport is 1500 in dsm.opt Telnet to server via 1501 works 1500 doesn't.

We have always coded tcpport 1500 in client dsm.opt ?
Other 2008 servers configured same work.

Thanks,

Tim

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Alex Paschal
Sent: Wednesday, 06 June, 2012 12:56 PM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: ANR8213W schedule fails client timeout

From the TSM server:
telnet hla lla
Example:
telnet servera 1501
If it hangs and eventually times out, you have a firewall problem, as David mentions. If it says "Connection Refused" or similar, the CAD is not listening on that port. If it connects, your plumbing is fine.

Some other things to check:
Have you set tcpclientport?
Does netstat show your port in LISTENING state? netstat -an | find /I "listen"

Alex

On 6/6/2012 7:19 AM, Ehresman,David E. wrote:
This is a classic symptom of a firewall blocking the cad port. It works the first time because the cad initiated the session and then the tsm server times out the next time it reaches out to the client because the firewall is blocking. So you have to use webports to designate what port cad is going to use and then open that port in the fire wall which can be a enterprise firewall or a firewall running on the client.

David Ehresman

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf
Of Tim Brown
Sent: Wednesday, June 06, 2012 9:23 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] ANR8213W schedule fails client timeout

A few clients are failing with ANR8213W Session open with
10.1.4.130 timed out

If we restart the tsm service on the client the next scheduled
backup runs ok but the next one times out. I even coded the hla and
lla and set the client option file with tcpclientaddress, still
issues. Any suggestions.
Issue with 3-4 clients.

Tim Brown