Backup Central

Hi guys,

We are having some issue whereby we are unable to checkin and checkout tapes in TSM. The scratch media we have in the library works quite well. It's just that it won't grab any tapes from the I/O bay nor place into the I/O bay.

I suspect it's got to do with a config for the I/O bay but not sure what to check.

Library TS3310
OS Windows 2003
TSM 5.5

Thanks in Advance.

Jerome Swartz


**********************************************************************
COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW

The contents of this email are intended for the named addressee only.
It contains information which may be confidential and which may also be privileged.
Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else.
If you receive it in error please notify us immediately and then destroy it.
Computacenter information is available from: http://www.computacenter.com
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Hi,
Have you checkin the tape with SEARCH=BULK and then run Q REQUEST to find the request number.

If you run does commands and it still don't work. Run a audit on the library first.

Best Regards
Christian Svensson

Cell: +46-70-325 1577
E-mail: Christian.Svensson < at > cristie.se
Supported Platform for CPU2TSM:: http://www.cristie.se/cpu2tsm-supported-platforms

________________________________________
Från: Swartz, Jerome [Jerome.Swartz < at > COMPUTACENTER.COM]
Skickat: den 18 november 2011 11:56
Till: ADSM-L < at > VM.MARIST.EDU
Ämne: Issue wit IBM Library

Hi guys,

We are having some issue whereby we are unable to checkin and checkout tapes in TSM. The scratch media we have in the library works quite well. It's just that it won't grab any tapes from the I/O bay nor place into the I/O bay.

I suspect it's got to do with a config for the I/O bay but not sure what to check.

Library TS3310
OS Windows 2003
TSM 5.5

Thanks in Advance.

Jerome Swartz


**********************************************************************
COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW

The contents of this email are intended for the named addressee only.
It contains information which may be confidential and which may also be privileged.
Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else.
If you receive it in error please notify us immediately and then destroy it.
Computacenter information is available from: http://www.computacenter.com
**********************************************************************
=

Hi Chistian,

We have tried all of those. Checkin/checkout/label. The process will just fail after a few seconds. I believe somehow the library doesn't see the I/O bay.

The audit completes successfully as well.

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Christian Svensson
Sent: Friday, November 18, 2011 2:56 PM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] SV: Issue wit IBM Library

Hi,
Have you checkin the tape with SEARCH=BULK and then run Q REQUEST to find the request number.

If you run does commands and it still don't work. Run a audit on the library first.

Best Regards
Christian Svensson

Cell: +46-70-325 1577
E-mail: Christian.Svensson < at > cristie.se
Supported Platform for CPU2TSM:: http://www.cristie.se/cpu2tsm-supported-platforms

________________________________________
Från: Swartz, Jerome [Jerome.Swartz < at > COMPUTACENTER.COM]
Skickat: den 18 november 2011 11:56
Till: ADSM-L < at > VM.MARIST.EDU
Ämne: Issue wit IBM Library

Hi guys,

We are having some issue whereby we are unable to checkin and checkout tapes in TSM. The scratch media we have in the library works quite well. It's just that it won't grab any tapes from the I/O bay nor place into the I/O bay.

I suspect it's got to do with a config for the I/O bay but not sure what to check.

Library TS3310
OS Windows 2003
TSM 5.5

Thanks in Advance.

Jerome Swartz


**********************************************************************
COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW

The contents of this email are intended for the named addressee only.
It contains information which may be confidential and which may also be privileged.
Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else.
If you receive it in error please notify us immediately and then destroy it.
Computacenter information is available from: http://www.computacenter.com
**********************************************************************

Have you checked the status and configuration of the TS3310 I/O Station using the library's Web User Interface? There may be a physical issue with it.
In TSM interaction with the library, element addresses should be as described in http://www-01.ibm.com/support/docview.wss?uid=swg21219973.

Richard Sims

One thing I've found with the TS3310's is that unless you turn off the
insert notification/prompt, when you put tapes in the I/O door the library
will prompt you for which library to reserve the tapes for. The default is
'SYSTEM', and unless you respond to the prompt on the front panel of the
library, the I/O slots remained unassigned and a checkin will produce an
error about the slot being inaccessible. If you only have a single logical
library configured you can go in through the front panel and turn the prompt
off.

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of
Richard Sims
Sent: Friday, November 18, 2011 8:33 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: [ADSM-L] Issue wit IBM Library

Have you checked the status and configuration of the TS3310 I/O Station
using the library's Web User Interface? There may be a physical issue with
it.
In TSM interaction with the library, element addresses should be as
described in http://www-01.ibm.com/support/docview.wss?uid=swg21219973.

Richard Sims

Can you post the details of the error message?

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Swartz, Jerome
Sent: Friday, November 18, 2011 6:04 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: Issue wit IBM Library

Hi Chistian,

We have tried all of those. Checkin/checkout/label. The process will just fail after a few seconds. I believe somehow the library doesn't see the I/O bay.

The audit completes successfully as well.

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Christian Svensson
Sent: Friday, November 18, 2011 2:56 PM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] SV: Issue wit IBM Library

Hi,
Have you checkin the tape with SEARCH=BULK and then run Q REQUEST to find the request number.

If you run does commands and it still don't work. Run a audit on the library first.

Best Regards
Christian Svensson

Cell: +46-70-325 1577
E-mail: Christian.Svensson < at > cristie.se
Supported Platform for CPU2TSM:: http://www.cristie.se/cpu2tsm-supported-platforms

________________________________________
Från: Swartz, Jerome [Jerome.Swartz < at > COMPUTACENTER.COM]
Skickat: den 18 november 2011 11:56
Till: ADSM-L < at > VM.MARIST.EDU
Ämne: Issue wit IBM Library

Hi guys,

We are having some issue whereby we are unable to checkin and checkout tapes in TSM. The scratch media we have in the library works quite well. It's just that it won't grab any tapes from the I/O bay nor place into the I/O bay.

I suspect it's got to do with a config for the I/O bay but not sure what to check.

Library TS3310
OS Windows 2003
TSM 5.5

Thanks in Advance.

Jerome Swartz


**********************************************************************
COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW

The contents of this email are intended for the named addressee only.
It contains information which may be confidential and which may also be privileged.
Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else.
If you receive it in error please notify us immediately and then destroy it.
Computacenter information is available from: http://www.computacenter.com
**********************************************************************

Hi Jerome,

What commands are you using in order in order to checkin or checkin tape from/to the I/O station ?
Aren't there any outstanding requests ? See Q REQ command.
Are there any relevant TSM messages produced in the activity log while you're trying to checkin/checkout ?

Note that you have to assign the tapes to a logical library when they're inserted in the I/O station of the TS3310. If you don't, they'll be assigned to "sysem", which is not accessible by TSM.


------Message d'origine------
De: Swartz, Jerome
Expéditeur : ADSM: Dist Stor Manager
À: ADSM-L < at > VM.MARIST.EDU
Répondre à: ADSM: Dist Stor Manager
Objet: [ADSM-L] Issue wit IBM Library
Envoyé: 18 nov. 2011 11:56

Hi guys,

We are having some issue whereby we are unable to checkin and checkout tapes in TSM. The scratch media we have in the library works quite well. It's just that it won't grab any tapes from the I/O bay nor place into the I/O bay.

I suspect it's got to do with a config for the I/O bay but not sure what to check.

Library TS3310
OS Windows 2003
TSM 5.5

Thanks in Advance.

Jerome Swartz


**********************************************************************
COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW

The contents of this email are intended for the named addressee only.
It contains information which may be confidential and which may also be privileged.
Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else.
If you receive it in error please notify us immediately and then destroy it.
Computacenter information is available from: http://www.computacenter.com
**********************************************************************


--
Best regards / Cordialement / مع تحياتي
Erwann SIMON