Backup Central

Hi,
We have 4 windows 2008 that are missing consistently the TSM scheduler is set to start however the backups don't run.
f.y.i - We had this issue about 5 months ago and the admin set the UAC to the lowest settings and turned the firewall off and the backups worked until recently. The admin says the firewall is turned off and the settings are the same.
Anyone else have or have had this issue?

Windows 2008 64 bit R2 servers
Tivoli clients 6.2.2.2

Thanks for any help/advice in advance!

From the TSM server, does a TELNET <nodeIP> <listeningPort> work?

If not, I'd suspect the node isn't listening or the firewall is in the way.

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Hughes, Timothy
Sent: Wednesday, November 16, 2011 10:24 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] Windows 2008 client ..TSM schedule won't run

Hi,
We have 4 windows 2008 that are missing consistently the TSM scheduler is set to start however the backups don't run.
f.y.i - We had this issue about 5 months ago and the admin set the UAC to the lowest settings and turned the firewall off and the backups worked until recently. The admin says the firewall is turned off and the settings are the same.
Anyone else have or have had this issue?

Windows 2008 64 bit R2 servers
Tivoli clients 6.2.2.2

Thanks for any help/advice in advance!

Are you running in polling (the default) or prompted mode?

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Hughes, Timothy
Sent: Wednesday, November 16, 2011 11:24 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] Windows 2008 client ..TSM schedule won't run

Hi,
We have 4 windows 2008 that are missing consistently the TSM scheduler is set to start however the backups don't run.
f.y.i - We had this issue about 5 months ago and the admin set the UAC to the lowest settings and turned the firewall off and the backups worked until recently. The admin says the firewall is turned off and the settings are the same.
Anyone else have or have had this issue?

Windows 2008 64 bit R2 servers
Tivoli clients 6.2.2.2

Thanks for any help/advice in advance!

You should set your client schedule to pooling mode. Refresh the client scheduler service and check the dsmsched.log.



-----Original Message-----
From: "Prather, Wanda" <wPrather < at > ICFI.COM>
Sender: "ADSM: Dist Stor Manager" <ADSM-L < at > VM.MARIST.EDU>
Date: Wed, 16 Nov 2011 16:55:02
To: <ADSM-L < at > VM.MARIST.EDU>
Reply-To: "ADSM: Dist Stor Manager" <ADSM-L < at > VM.MARIST.EDU>
Subject: Re: [ADSM-L] Windows 2008 client ..TSM schedule won't run

Are you running in polling (the default) or prompted mode?

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Hughes, Timothy
Sent: Wednesday, November 16, 2011 11:24 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] Windows 2008 client ..TSM schedule won't run

Hi,
We have 4 windows 2008 that are missing consistently the TSM scheduler is set to start however the backups don't run.
f.y.i - We had this issue about 5 months ago and the admin set the UAC to the lowest settings and turned the firewall off and the backups worked until recently. The admin says the firewall is turned off and the settings are the same.
Anyone else have or have had this issue?

Windows 2008 64 bit R2 servers
Tivoli clients 6.2.2.2

Thanks for any help/advice in advance!

I would bet there is a firewall issue. Can't count the times server admins have insisted that the ports are opened or firewall is off, when that was not the case on further checking.
I always specify my ports using the webport option, then insure that those ports are open in the firewall.




Gary Lee
Senior System Programmer
Ball State University
phone: 765-285-1310


-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Hughes, Timothy
Sent: Wednesday, November 16, 2011 11:24 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] Windows 2008 client ..TSM schedule won't run

Hi,
We have 4 windows 2008 that are missing consistently the TSM scheduler is set to start however the backups don't run.
f.y.i - We had this issue about 5 months ago and the admin set the UAC to the lowest settings and turned the firewall off and the backups worked until recently. The admin says the firewall is turned off and the settings are the same.
Anyone else have or have had this issue?

Windows 2008 64 bit R2 servers
Tivoli clients 6.2.2.2

Thanks for any help/advice in advance!

Gary ..Thanks

I think this is a firewall issue also and yes I specified ports using the webport option when we had this issues months ago. Now we are having the same issue all of a sudden.

regards

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Lee, Gary D.
Sent: Wednesday, November 16, 2011 1:02 PM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: Windows 2008 client ..TSM schedule won't run

I would bet there is a firewall issue. Can't count the times server admins have insisted that the ports are opened or firewall is off, when that was not the case on further checking.
I always specify my ports using the webport option, then insure that those ports are open in the firewall.




Gary Lee
Senior System Programmer
Ball State University
phone: 765-285-1310


-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Hughes, Timothy
Sent: Wednesday, November 16, 2011 11:24 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] Windows 2008 client ..TSM schedule won't run

Hi,
We have 4 windows 2008 that are missing consistently the TSM scheduler is set to start however the backups don't run.
f.y.i - We had this issue about 5 months ago and the admin set the UAC to the lowest settings and turned the firewall off and the backups worked until recently. The admin says the firewall is turned off and the settings are the same.
Anyone else have or have had this issue?

Windows 2008 64 bit R2 servers
Tivoli clients 6.2.2.2

Thanks for any help/advice in advance!

Hi Wanda

We use prompted mode

Thanks

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Prather, Wanda
Sent: Wednesday, November 16, 2011 11:55 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: Windows 2008 client ..TSM schedule won't run

Are you running in polling (the default) or prompted mode?

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Hughes, Timothy
Sent: Wednesday, November 16, 2011 11:24 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] Windows 2008 client ..TSM schedule won't run

Hi,
We have 4 windows 2008 that are missing consistently the TSM scheduler is set to start however the backups don't run.
f.y.i - We had this issue about 5 months ago and the admin set the UAC to the lowest settings and turned the firewall off and the backups worked until recently. The admin says the firewall is turned off and the settings are the same.
Anyone else have or have had this issue?

Windows 2008 64 bit R2 servers
Tivoli clients 6.2.2.2

Thanks for any help/advice in advance!

Harold

No Telneting the port does not work

Thanks

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Vandeventer, Harold [BS]
Sent: Wednesday, November 16, 2011 11:43 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: Windows 2008 client ..TSM schedule won't run

From the TSM server, does a TELNET <nodeIP> <listeningPort> work?

If not, I'd suspect the node isn't listening or the firewall is in the way.

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Hughes, Timothy
Sent: Wednesday, November 16, 2011 10:24 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] Windows 2008 client ..TSM schedule won't run

Hi,
We have 4 windows 2008 that are missing consistently the TSM scheduler is set to start however the backups don't run.
f.y.i - We had this issue about 5 months ago and the admin set the UAC to the lowest settings and turned the firewall off and the backups worked until recently. The admin says the firewall is turned off and the settings are the same.
Anyone else have or have had this issue?

Windows 2008 64 bit R2 servers
Tivoli clients 6.2.2.2

Thanks for any help/advice in advance!

If there are no entries in the scheduler log during the backup window time
frame, make sure the power settings aren't putting the cpu to sleep.

On 11/16/2011 01:24 PM, Hughes, Timothy wrote:
Harold

No Telneting the port does not work

Thanks

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Vandeventer, Harold [BS]
Sent: Wednesday, November 16, 2011 11:43 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: Windows 2008 client ..TSM schedule won't run

From the TSM server, does a TELNET <nodeIP> <listeningPort> work?

If not, I'd suspect the node isn't listening or the firewall is in the way.

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Hughes, Timothy
Sent: Wednesday, November 16, 2011 10:24 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] Windows 2008 client ..TSM schedule won't run

Hi,
We have 4 windows 2008 that are missing consistently the TSM scheduler is set to start however the backups don't run.
f.y.i - We had this issue about 5 months ago and the admin set the UAC to the lowest settings and turned the firewall off and the backups worked until recently. The admin says the firewall is turned off and the settings are the same.
Anyone else have or have had this issue?

Windows 2008 64 bit R2 servers
Tivoli clients 6.2.2.2

Thanks for any help/advice in advance!


--
Al Delaney
Infrastructure Manager
University Networking and Infrastructure
Information Technology Services
Frey Computing Services Center
Louisiana State University
225-578-7570
delaney < at > lsu.edu

Always remember that you're unique. Just like everyone else.

Then Harold has the right answer. If you can telnet from the tsm server to the client at the port the listener is suppose to be using, than it is not a firewall problem. If the telnet attempt times out, either the cad (or scheduler) is not running, it is using a different port (see the cad startup messages in dsmwebcl.log), or there is a firewall/network issue blocking access.

David

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Hughes, Timothy
Sent: Wednesday, November 16, 2011 2:23 PM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: [ADSM-L] Windows 2008 client ..TSM schedule won't run

Hi Wanda

We use prompted mode

Thanks

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Prather, Wanda
Sent: Wednesday, November 16, 2011 11:55 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: Windows 2008 client ..TSM schedule won't run

Are you running in polling (the default) or prompted mode?

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Hughes, Timothy
Sent: Wednesday, November 16, 2011 11:24 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] Windows 2008 client ..TSM schedule won't run

Hi,
We have 4 windows 2008 that are missing consistently the TSM scheduler is set to start however the backups don't run.
f.y.i - We had this issue about 5 months ago and the admin set the UAC to the lowest settings and turned the firewall off and the backups worked until recently. The admin says the firewall is turned off and the settings are the same.
Anyone else have or have had this issue?

Windows 2008 64 bit R2 servers
Tivoli clients 6.2.2.2

Thanks for any help/advice in advance!

Hi Timothy,

If the TCP port is listenning (client side), and telneting to this port is impossible, the firewall is propably the root cause of the problem (considering other network considerations are ok).

--
Best regards / Cordialement / مع تحياتي
Erwann SIMON

-----Original Message-----
From: "Hughes, Timothy" <Timothy.Hughes < at > OIT.STATE.NJ.US>
Sender: "ADSM: Dist Stor Manager" <ADSM-L < at > VM.MARIST.EDU>
Date: Wed, 16 Nov 2011 14:24:12
To: <ADSM-L < at > VM.MARIST.EDU>
Reply-To: "ADSM: Dist Stor Manager" <ADSM-L < at > VM.MARIST.EDU>
Subject: Re: [ADSM-L] Windows 2008 client ..TSM schedule won't run

Harold

No Telneting the port does not work

Thanks

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Vandeventer, Harold [BS]
Sent: Wednesday, November 16, 2011 11:43 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: Windows 2008 client ..TSM schedule won't run

From the TSM server, does a TELNET <nodeIP> <listeningPort> work?

If not, I'd suspect the node isn't listening or the firewall is in the way.

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Hughes, Timothy
Sent: Wednesday, November 16, 2011 10:24 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] Windows 2008 client ..TSM schedule won't run

Hi,
We have 4 windows 2008 that are missing consistently the TSM scheduler is set to start however the backups don't run.
f.y.i - We had this issue about 5 months ago and the admin set the UAC to the lowest settings and turned the firewall off and the backups worked until recently. The admin says the firewall is turned off and the settings are the same.
Anyone else have or have had this issue?

Windows 2008 64 bit R2 servers
Tivoli clients 6.2.2.2

Thanks for any help/advice in advance!

Thanks David


Actually the telnet attempt just sits there no response, I thinks it's a firewall issue but according to the admin nothing has changed. The schedule shows ready for a backup tonight but it won't do anything. I am going to check on the firewall again.


11/16/2011 14:17:41 --- SCHEDULEREC QUERY BEGIN
11/16/2011 14:17:41 --- SCHEDULEREC QUERY END
11/16/2011 14:17:41 Next operation scheduled:
11/16/2011 14:17:41 ------------------------------------------------------------
11/16/2011 14:17:41 Schedule Name: MIDNIGHT
11/16/2011 14:17:41 Action: Incremental
11/16/2011 14:17:41 Objects:
11/16/2011 14:17:41 Options:
11/16/2011 14:17:41 Server Window Start: 00:00:01 on 11/17/2011
11/16/2011 14:17:41 ------------------------------------------------------------
11/16/2011 14:17:41 Scheduler has been stopped.

Regards

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Ehresman,David E.
Sent: Wednesday, November 16, 2011 2:46 PM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: Windows 2008 client ..TSM schedule won't run

Then Harold has the right answer. If you can telnet from the tsm server to the client at the port the listener is suppose to be using, than it is not a firewall problem. If the telnet attempt times out, either the cad (or scheduler) is not running, it is using a different port (see the cad startup messages in dsmwebcl.log), or there is a firewall/network issue blocking access.

David

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Hughes, Timothy
Sent: Wednesday, November 16, 2011 2:23 PM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: [ADSM-L] Windows 2008 client ..TSM schedule won't run

Hi Wanda

We use prompted mode

Thanks

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Prather, Wanda
Sent: Wednesday, November 16, 2011 11:55 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: Windows 2008 client ..TSM schedule won't run

Are you running in polling (the default) or prompted mode?

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Hughes, Timothy
Sent: Wednesday, November 16, 2011 11:24 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] Windows 2008 client ..TSM schedule won't run

Hi,
We have 4 windows 2008 that are missing consistently the TSM scheduler is set to start however the backups don't run.
f.y.i - We had this issue about 5 months ago and the admin set the UAC to the lowest settings and turned the firewall off and the backups worked until recently. The admin says the firewall is turned off and the settings are the same.
Anyone else have or have had this issue?

Windows 2008 64 bit R2 servers
Tivoli clients 6.2.2.2

Thanks for any help/advice in advance!

On the node side, open a command prompt and issue NETSTAT -A -N

Do you see the port number listening? The TSM default is 1501, I believe.

In my case: 'TCP 0.0.0.0:1501 0.0.0.0:0 LISTENING' is displayed.

If the port is listening and you can't TELNET to it (assuming you have TELNET allowed through your network), it's most likely the firewall IS blocking the traffic.

If not, stop/start the scheduler service as David recommends.

Like others, we've been round-n-round this issue with firewall managers saying "we never change" only to find they did.

------------------------------------------------
Harold Vandeventer

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Ehresman,David E.
Sent: Wednesday, November 16, 2011 1:46 PM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: [ADSM-L] Windows 2008 client ..TSM schedule won't run

Then Harold has the right answer. If you can telnet from the tsm server to the client at the port the listener is suppose to be using, than it is not a firewall problem. If the telnet attempt times out, either the cad (or scheduler) is not running, it is using a different port (see the cad startup messages in dsmwebcl.log), or there is a firewall/network issue blocking access.

David

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Hughes, Timothy
Sent: Wednesday, November 16, 2011 2:23 PM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: [ADSM-L] Windows 2008 client ..TSM schedule won't run

Hi Wanda

We use prompted mode

Thanks

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Prather, Wanda
Sent: Wednesday, November 16, 2011 11:55 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: Windows 2008 client ..TSM schedule won't run

Are you running in polling (the default) or prompted mode?

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Hughes, Timothy
Sent: Wednesday, November 16, 2011 11:24 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] Windows 2008 client ..TSM schedule won't run

Hi,
We have 4 windows 2008 that are missing consistently the TSM scheduler is set to start however the backups don't run.
f.y.i - We had this issue about 5 months ago and the admin set the UAC to the lowest settings and turned the firewall off and the backups worked until recently. The admin says the firewall is turned off and the settings are the same.
Anyone else have or have had this issue?

Windows 2008 64 bit R2 servers
Tivoli clients 6.2.2.2

Thanks for any help/advice in advance!

On Nov 16, 2011, at 2:54 PM, Hughes, Timothy wrote:

Thanks Al

No, there no entries in the scheduler log (or dsmerror logs) The schedule log is just shows the schedule is ready to start but it doesn't. Not familiar with the "power settings'? I will have to check with the Windows Admin for that.

Presumably, then, this schedule is not run under CAD, and thus the client option MANAGEDServices is not in play, and thus no dsmwebcl.log to be examined. Your next step, then, is to examine the TSM server Activity Log for evidence of issues. And, obviously, assure that DEFine ASSOCiation is in place for that node to participate in a schedule. If options changes were made with the dsmc schedule process in existence, it would need to be restarted for the new values to be in effect. Whereas Prompted mode is in effect, you can telnet to the client 1501 port, whereupon the telnet should just sit there if the service is healthy.

Richard Sims

Thanks

Yes...I am going to asked about the firewall again that has to be the issue.

Best regards

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Erwann SIMON
Sent: Wednesday, November 16, 2011 2:56 PM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: Windows 2008 client ..TSM schedule won't run

Hi Timothy,

If the TCP port is listenning (client side), and telneting to this port is impossible, the firewall is propably the root cause of the problem (considering other network considerations are ok).

--
Best regards / Cordialement / مع تحياتي
Erwann SIMON

-----Original Message-----
From: "Hughes, Timothy" <Timothy.Hughes < at > OIT.STATE.NJ.US>
Sender: "ADSM: Dist Stor Manager" <ADSM-L < at > VM.MARIST.EDU>
Date: Wed, 16 Nov 2011 14:24:12
To: <ADSM-L < at > VM.MARIST.EDU>
Reply-To: "ADSM: Dist Stor Manager" <ADSM-L < at > VM.MARIST.EDU>
Subject: Re: [ADSM-L] Windows 2008 client ..TSM schedule won't run

Harold

No Telneting the port does not work

Thanks

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Vandeventer, Harold [BS]
Sent: Wednesday, November 16, 2011 11:43 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: Re: Windows 2008 client ..TSM schedule won't run

From the TSM server, does a TELNET <nodeIP> <listeningPort> work?

If not, I'd suspect the node isn't listening or the firewall is in the way.

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L < at > VM.MARIST.EDU] On Behalf Of Hughes, Timothy
Sent: Wednesday, November 16, 2011 10:24 AM
To: ADSM-L < at > VM.MARIST.EDU
Subject: [ADSM-L] Windows 2008 client ..TSM schedule won't run

Hi,
We have 4 windows 2008 that are missing consistently the TSM scheduler is set to start however the backups don't run.
f.y.i - We had this issue about 5 months ago and the admin set the UAC to the lowest settings and turned the firewall off and the backups worked until recently. The admin says the firewall is turned off and the settings are the same.
Anyone else have or have had this issue?

Windows 2008 64 bit R2 servers
Tivoli clients 6.2.2.2

Thanks for any help/advice in advance!