Symantec turned off LIST access to their FTP server, forcing customer to go through their website to get patches, documentation, etc. Click Read More to see what I think of that.
A while ago, I posted a similar blog entry about how Symantec wasn't making it easier to patch their software. At least we had the FTP option. Well, apparently, they've now taken that away. You can point your web browser to ftp://ftp.nbu.support.veritas.com, but you will be greeted with a rather non-friendly error that says that the LIST command is disabled. You'll get the same if you login to ftp.nbu.support.veritas.com using an FTP client. This means that you'll have no choice but to use the not-so-easy-to-use web page to find ever manual and patch that you need.
This isn't so bad if you're downloading one or two patches. But what if you just upgraded to 6.5.1 and want all the manuals? You have to point and click your way through dozens of pages to get the files you want. Prior to this change, a simple "mget *pdf" would do.
I've heard two versions of the story behind this story. One says that this was an accidental consequence of what supposed to be an "invisible" move to a new FTP server, and that it will be corrected. Another says that this was done on purpose. If that's what Symantec is telling you when YOU call, I would suggest you scream LOUDLY — VERY LOUDLY.
Come on Symantec. Do the right thing. Put the LIST command back.
----- Signature and Disclaimer -----
Written by W. Curtis Preston (@wcpreston). For those of you unfamiliar with my work, I've specialized in backup & recovery since 1993. I've written the O'Reilly books on backup and have worked with a number of native and commercial tools. I am now Chief Technical Architect at Druva, the leading provider of cloud-based data protection and data management tools for endpoints, infrastructure, and cloud applications. These posts reflect my own opinion and are not necessarily the opinion of my employer.