Welcome! » Log In » Create A New Profile

[11.5 SP4] strange warnings and duplicated library

Posted by Zanardi 
Hi, we are experiencing some problems with our backup enviroment composed by:
IBM x346 server (with 2 Adaptec 29320ALP SCSI controllers)
A TS3200 (IBM 3573-TL libray) with 2 IBM ULT3580-TD4 drives
Libray is configred to use 1 Logical drive and failover path activated.
BrightStor ARCserve 11.5 SP4
Windows 2003 SP2 x86

Here is the summary of our problems:

- Every time we run a backup, it completes correctly logging a LOT of warnings like:
W6700 02/07/2008 11.20.40 163 MUX: Session = 2 recovered from the previous error. Detected the file mark successfully. Current TAPE: name = F-SERVER-WED-02/07/08, randomID = 4ec7, sequence = 1
W6699 02/07/2008 11.19.06 163 MUX: Session = 2 could not detect a file mark just written. So shall try to detect again. Current TAPE: name = F-SERVER-WED-02/07/08, randomID = 4ec7, sequence = 1

- Tape log reports these errors:
2008/07/02 11:16:50 [05a0] Mux_Update_ClientEndSession:: While Verifying FIleMark written, pfTapeSpaceReverse returned success instead of TP_FIL. This is an error = 0x0 -- jID[164], mID[7459046], jTKN[1214990042], jNUM@29@, dcb[1], sNUM[5]
2008/07/02 11:16:50 [05a0] Mux_Update_ClientEndSession:: Let's rewind and then space to EOD. Maybe this will cause the drive to flush. -- jID[164], mID[7459046], jTKN[1214990042], jNUM@29@, dcb[1], sNUM[5]
2008/07/02 11:16:50 [05a0] ISSUE REWIND -- jID[164], mID[7459046], jTKN[1214990042], jNUM@29@, dcb[1], sNUM[5]
2008/07/02 11:17:00 [0ffc] GetMuxLock:: Timeout Occurred. --hJob[p], jID[16941040], mID[163], jTKN[7459046], jNUM@28@, dcb[1], sNUM[2]
2008/07/02 11:17:00 [0f54] GetMuxLock:: Timeout Occurred. --hJob[p], jID[16942912], mID[165], jTKN[7459046], jNUM@30@, dcb[1], sNUM[4]
...

- And finally ARCserve show a duplicated tape library.
http://img113.imageshack.us/my.php?image=cmbg20080620brightstordty5.jpg

What we have already done?

- Tape libraries and tape drives are disabled in device manager
http://img133.imageshack.us/my.php?image=cmbg20080620windevicemabh8.jpg
- BAB device configuration SEES correctly only 1 logical library, but BAB sees 2.
http://img133.imageshack.us/my.php?image=cmbg20080620deviceconficj2.jpg
- HideDuplicatedDevices key has been correctly setted
http://img113.imageshack.us/my.php?image=cmbg20080623regeditjs8.jpg
- ALL tape library , drives and controllers has been replaced by IBM support
- Software has been reinstalled

IBM says it is a software issue
CA says it is a hardware issue
...

I need help :)

Federico
Sorry, you do not have permission to post/reply in this forum.