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Restores Fail

Posted by sddarkman619 
Restores Fail
October 09, 2008 05:05PM
Brightstor Arcserve 11.5 sp4. with recent firmware upgrade.

Backups seems to work fine, restores consistantly fail if they are over 10 gigs it seems. I was able to do a successful restore the other day of a 7 gig file, but anything that I have tried which have been over 10 gigs fails. we recently went thru a period where the backups weren't working either due to media failure so we bought all new media(tapes) and of a different brand and they started working fine. however the critical part, the restore is not working now.
There are several errors here, hardware or controller, and media error or duplicate session.
any insight would be helpful, thanks.

here is my log:
BrightStor ARCserve Backup -- Restore

Job No....................... 3
Job ID....................... 1726
Workstation.................. MYSERVER
Source....................... 6/12/08 12:29 PM, ID D6C5, Sequence #1
Session...................... 1
Target....................... E:restore
Start Time................... 10/09/08 8:58 AM
E3713
Unable to read from media. (MEDIA=6/12/08 12:29 PM, EC=CONTROLLER FAILURE or HARDWARE ERROR)
Total Directories............ 1
Total File(s)................ 0
Total Skip(s)................ 0
Total Size (Disk)............ 0 KB
Total Size (Media)........... 1,454.28 MB
Elapsed Time................. 24m 9s
Average Throughput........... 60.21 MB/min
Total Error(s)/Warning(s).... 1/0
N3765
Media Error During Restore of Session, Checking For Duplicate Session
N3766
Media Error During Restore of Session, No Duplicate Sessions Found

Totals For................... Job
Total Session(s)............. 1
Total Directories............ 1
Total File(s)................ 0
Total Skip(s)................ 0
Total Size (Disk)............ 0 KB
Total Size (Media)........... 1,454.28 MB
Elapsed Time................. 24m 9s
Average Throughput........... 60.21 MB/min
Total Error(s)/Warning(s).... 1/0

Restore Operation Failed.
Restores Fail
June 24, 2009 06:49PM
[quote]Brightstor Arcserve 11.5 sp4. with recent firmware upgrade.

Backups seems to work fine, restores consistantly fail if they are over 10 gigs it seems. I was able to do a successful restore the other day of a 7 gig file, but anything that I have tried which have been over 10 gigs fails. we recently went thru a period where the backups weren't working either due to media failure so we bought all new media(tapes) and of a different brand and they started working fine. however the critical part, the restore is not working now.
There are several errors here, hardware or controller, and media error or duplicate session.
any insight would be helpful, thanks.

here is my log:
BrightStor ARCserve Backup -- Restore

Job No....................... 3
Job ID....................... 1726
Workstation.................. MYSERVER
Source....................... 6/12/08 12:29 PM, ID D6C5, Sequence #1
Session...................... 1
Target....................... E:restore
Start Time................... 10/09/08 8:58 AM
E3713
Unable to read from media. (MEDIA=6/12/08 12:29 PM, EC=CONTROLLER FAILURE or HARDWARE ERROR)
Total Directories............ 1
Total File(s)................ 0
Total Skip(s)................ 0
Total Size (Disk)............ 0 KB
Total Size (Media)........... 1,454.28 MB
Elapsed Time................. 24m 9s
Average Throughput........... 60.21 MB/min
Total Error(s)/Warning(s).... 1/0
N3765
Media Error During Restore of Session, Checking For Duplicate Session
N3766
Media Error During Restore of Session, No Duplicate Sessions Found

Totals For................... Job
Total Session(s)............. 1
Total Directories............ 1
Total File(s)................ 0
Total Skip(s)................ 0
Total Size (Disk)............ 0 KB
Total Size (Media)........... 1,454.28 MB
Elapsed Time................. 24m 9s
Average Throughput........... 60.21 MB/min
Total Error(s)/Warning(s).... 1/0

Restore Operation Failed.[/quote]

I realize this is an old post, but I recently found myself struggling with a windows client that had similar problems when trying to perform a restore.

Login to the CA Backup Agent Admin on the client and check for 'stale' connections...provided you are not backing up or restoring anything at the time there should be nothing active, if there is...simply stop the agent, wait for 2-3 minutes and restart it. Check again to ensure that there are no active connections, if there are you'll need to reboot the server.
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