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TCP/IP error arcserve 11.5

Posted by j_hall 
TCP/IP error arcserve 11.5
November 22, 2007 08:27AM
Intermittently we get a TCP/IP time out error on one of our windows 2003 sp2 servers. The problem is it seems to kill the nic card. It can ping itself but nothing else on the network.

We made some changes to the tcp timeout in the registry to try resolve this but we are still getting the same problem

thanks for any help

The log from the backup agent on the server shows:

[list]iCount = 8, timeout = 150000, pCD SendTimeout = 2400000
11/22/07 2:57:12 [SD] Send Error. RC=1801274c, Socket error: 10060, buffer size: 40, position: 12240537
11/22/07 2:57:12 [RECONNECT] Reconnect procedure started: CA-SERVER, xxx.xxx.xxx.xxx:4454
11/22/07 2:57:33 [RECONNECT] reconnect #100 rc = 274c
11/22/07 2:57:57 [RECONNECT] reconnect #99 rc = 274c
11/22/07 2:58:21 [RECONNECT] reconnect #98 rc = 274c
11/22/07 2:58:45 [RECONNECT] reconnect #97 rc = 274c
11/22/07 2:59:09 [RECONNECT] reconnect #96 rc = 274c
11/22/07 2:59:33 [RECONNECT] reconnect #95 rc = 274c
11/22/07 2:59:57 [RECONNECT] reconnect #94 rc = 274c
11/22/07 3:00:21 [RECONNECT] reconnect #93 rc = 274c
11/22/07 3:00:45 [RECONNECT] reconnect #92 rc = 274c
11/22/07 3:01:09 [RECONNECT] reconnect #91 rc = 274c
11/22/07 3:01:33 [RECONNECT] reconnect #90 rc = 274c
11/22/07 3:01:57 [RECONNECT] reconnect #89 rc = 274c
11/22/07 3:02:21 [RECONNECT] reconnect #88 rc = 274c
11/22/07 3:02:45 [RECONNECT] reconnect #87 rc = 274c
11/22/07 3:03:09 [RECONNECT] reconnect #86 rc = 274c
11/22/07 3:03:33 [RECONNECT] reconnect #85 rc = 274c
11/22/07 3:03:57 [RECONNECT] reconnect #84 rc = 274c
11/22/07 3:04:21 [RECONNECT] reconnect #83 rc = 274c
11/22/07 3:04:45 [RECONNECT] reconnect #82 rc = 274c
11/22/07 3:05:09 [RECONNECT] reconnect #81 rc = 274c
11/22/07 3:05:33 [RECONNECT] reconnect #80 rc = 274c
11/22/07 3:05:57 [RECONNECT] reconnect #79 rc = 274c
11/22/07 3:06:21 [RECONNECT] reconnect #78 rc = 274c
11/22/07 3:06:45 [RECONNECT] reconnect #77 rc = 274c
11/22/07 3:07:09 [RECONNECT] reconnect #76 rc = 274c
11/22/07 3:07:33 [RECONNECT] reconnect #75 rc = 274c
11/22/07 3:07:57 [RECONNECT] reconnect #74 rc = 274c
11/22/07 3:08:21 [RECONNECT] reconnect #73 rc = 274c
11/22/07 3:08:45 [RECONNECT] reconnect #72 rc = 274c
11/22/07 3:09:09 [RECONNECT] reconnect #71 rc = 274c
11/22/07 3:09:33 [RECONNECT] reconnect #70 rc = 274c
11/22/07 3:09:57 [RECONNECT] reconnect #69 rc = 274c
11/22/07 3:10:21 [RECONNECT] reconnect #68 rc = 274c
11/22/07 3:10:45 [RECONNECT] reconnect #67 rc = 274c
11/22/07 3:11:09 [RECONNECT] reconnect #66 rc = 274c
11/22/07 3:11:33 [RECONNECT] reconnect #65 rc = 274c
11/22/07 3:11:57 [RECONNECT] reconnect #64 rc = 274c
11/22/07 3:12:21 [RECONNECT] reconnect #63 rc = 274c
11/22/07 3:12:45 [RECONNECT] reconnect #62 rc = 274c
11/22/07 3:13:09 [RECONNECT] reconnect #61 rc = 274c
11/22/07 3:13:33 [RECONNECT] reconnect #60 rc = 274c
11/22/07 3:13:57 [RECONNECT] reconnect #59 rc = 274c
11/22/07 3:14:21 [RECONNECT] reconnect #58 rc = 274c
11/22/07 3:14:45 [RECONNECT] reconnect #57 rc = 274c
11/22/07 3:15:09 [RECONNECT] reconnect #56 rc = 274c
11/22/07 3:15:33 [RECONNECT] reconnect #55 rc = 274c
11/22/07 3:15:57 [RECONNECT] reconnect #54 rc = 274c
11/22/07 3:16:21 [RECONNECT] reconnect #53 rc = 274c
11/22/07 3:16:45 [RECONNECT] reconnect #52 rc = 274c
11/22/07 3:17:09 [RECONNECT] reconnect #51 rc = 274c
11/22/07 3:17:33 [RECONNECT] reconnect #50 rc = 274c
11/22/07 3:17:57 [RECONNECT] reconnect #49 rc = 274c
11/22/07 3:18:21 [RECONNECT] reconnect #48 rc = 274c
11/22/07 3:18:45 [RECONNECT] reconnect #47 rc = 274c
11/22/07 3:19:09 [RECONNECT] reconnect #46 rc = 274c
11/22/07 3:19:33 [RECONNECT] reconnect #45 rc = 274c
11/22/07 3:19:57 [RECONNECT] reconnect #44 rc = 274c
11/22/07 3:20:21 [RECONNECT] reconnect #43 rc = 274c
11/22/07 3:20:45 [RECONNECT] reconnect #42 rc = 274c
11/22/07 3:21:09 [RECONNECT] reconnect #41 rc = 274c
11/22/07 3:21:33 [RECONNECT] reconnect #40 rc = 274c
11/22/07 3:21:57 [RECONNECT] reconnect #39 rc = 274c
11/22/07 3:22:21 [RECONNECT] reconnect #38 rc = 274c
11/22/07 3:22:45 [RECONNECT] reconnect #37 rc = 274c
11/22/07 3:23:09 [RECONNECT] reconnect #36 rc = 274c
11/22/07 3:23:33 [RECONNECT] reconnect #35 rc = 274c
11/22/07 3:23:57 [RECONNECT] reconnect #34 rc = 274c
11/22/07 3:24:21 [RECONNECT] reconnect #33 rc = 274c
11/22/07 3:24:45 [RECONNECT] reconnect #32 rc = 274c
11/22/07 3:25:09 [RECONNECT] reconnect #31 rc = 274c
11/22/07 3:25:33 [RECONNECT] reconnect #30 rc = 274c
11/22/07 3:25:57 [RECONNECT] reconnect #29 rc = 274c
11/22/07 3:26:21 [RECONNECT] reconnect #28 rc = 274c
11/22/07 3:26:45 [RECONNECT] reconnect #27 rc = 274c
11/22/07 3:27:09 [RECONNECT] reconnect #26 rc = 274c
11/22/07 3:27:33 [RECONNECT] reconnect #25 rc = 274c
11/22/07 3:27:57 [RECONNECT] reconnect #24 rc = 274c
11/22/07 3:28:21 [RECONNECT] reconnect #23 rc = 274c
11/22/07 3:28:45 [RECONNECT] reconnect #22 rc = 274c
11/22/07 3:29:09 [RECONNECT] reconnect #21 rc = 274c
11/22/07 3:29:33 [RECONNECT] reconnect #20 rc = 274c
11/22/07 3:29:57 [RECONNECT] reconnect #19 rc = 274c
11/22/07 3:30:21 [RECONNECT] reconnect #18 rc = 274c
11/22/07 3:30:45 [RECONNECT] reconnect #17 rc = 274c
11/22/07 3:31:09 [RECONNECT] reconnect #16 rc = 274c
11/22/07 3:31:33 [RECONNECT] reconnect #15 rc = 274c
11/22/07 3:31:57 [RECONNECT] reconnect #14 rc = 274c
11/22/07 3:32:21 [RECONNECT] reconnect #13 rc = 274c
11/22/07 3:32:45 [RECONNECT] reconnect #12 rc = 274c
11/22/07 3:33:09 [RECONNECT] reconnect #11 rc = 274c
11/22/07 3:33:33 [RECONNECT] reconnect #10 rc = 274c
11/22/07 3:33:57 [RECONNECT] reconnect #9 rc = 274c
11/22/07 3:34:21 [RECONNECT] reconnect #8 rc = 274c
11/22/07 3:34:45 [RECONNECT] reconnect #7 rc = 274c
11/22/07 3:35:09 [RECONNECT] reconnect #6 rc = 274c
11/22/07 3:35:33 [RECONNECT] reconnect #5 rc = 274c
11/22/07 3:35:57 [RECONNECT] reconnect #4 rc = 274c
11/22/07 3:36:21 [RECONNECT] reconnect #3 rc = 274c
11/22/07 3:36:45 [RECONNECT] reconnect #2 rc = 274c
11/22/07 3:37:09 [RECONNECT] reconnect #1 rc = 274c
11/22/07 3:37:12 [SD] hBufferEmptyEvent timed out![/list]
TCP/IP error arcserve 11.5
March 17, 2008 03:13PM
Exactly same issue... nobody else find a solution?

thanks!
p.
TCP/IP error arcserve 11.5
April 15, 2008 04:57PM
Do you have TOE enabled on your network card? We have come across A similar issue on a couple of Dell PE2900 we have. Disabling TOE fixed it. I believe MS had a patch last month that resolved the issue, but may be wrong.
TCP/IP error arcserve 11.5
May 02, 2008 03:35AM
Hi

Can you pls mention the registry changes you made.
I have a document which might help, but make sure you check with some CA tech or me before you make these changes on the backup and remote server.

http://supportconnect.ca.com/sc/kb/techdetail.jsp?searchID=TEC266855&docid=266855&bypass=yes&fromscreen=kbresults

And by the way, follow this document only if the error message is TCPIP reconnection time-out.

Thanks
Syed Atheeq
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