This week we discuss further lessons from the OVH fire, which starts with an admission by the CEO that some customers who paid for the backup service lost their backups in the fire. It then morphs into a discussion about designing resilient systems, starting with the concept of designing for failure. You have to protect against both physical and logical damage to your apps and data. We talk about using both cloud-native apps that have resiliency built in, vs having to add resiliency to your own app. Most importantly, know how your app/data is protected, and don’t tolerate wishy-washy terminology in your service agreements. Above all, test, test, test!